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October 2025 by virginia gonzalez
If I could go lower I would. How are you a bank with no tellers? Drive thru goes first cuz that’s what she works. Been in line for 5 minutes someone pulls up and she attends to them first. Do better a customer is a customer. Don't come here!
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September 2025 by joan mjelde
Customer service agent Juan Mendiola Jr. helped me set up a Zelle payment account for home care services. My husband and I need the services and the provider wanted the Zelle payment option which was completely out of my reach as a computer skill. I had previous experience with this customer service agent, also very positive, and as a long term customer have found the customer service at this branch completely satisfactory.
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July 2025 by Bonquiqui Shariq
**Fantastic Service from Ms. Paisley!**
I was blown away by how fast and easy it was to open my account—all thanks to Ms. Paisley! Right from the start, her upbeat energy and welcoming attitude made the whole process stress-free. She’s the kind of person who makes you feel like a valued customer, not just another number.
What really impressed me was how clearly she explained everything. No banking jargon, no confusion—just straightforward, friendly guidance. She took the time to answer every question I had and made sure I was completely comfortable before moving forward. Plus, she worked so efficiently that I was done before I knew it!
Ms. Paisley’s professionalism and warmth are a rare combo. She turned a routine errand into a genuinely pleasant experience. If you want service that’s quick, smooth, and delivered with a smile, she’s the one to see.
Huge thanks to Ms. Paisley for making banking a breeze—I’ll definitely be recommending her to everyone!
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July 2025 by Mr. Mill
Paisley was pleasant and inviting, very thorough and professional.
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July 2025 by tyrone geri
Amazing Experience with Ms. Paisley!**
Opening a bank account has never been this quick and easy, all thanks to the incredible Ms. Paisley! From the moment I walked in, she greeted me with a warm, cheerful smile and made me feel right at home. Her kind-hearted and happy demeanor instantly put me at ease.
Ms. Paisley was extremely patient, thorough, and communicative, explaining every step of the process clearly. She answered all my questions without hesitation and made sure I understood everything before moving forward. Her helpfulness and efficiency were outstanding—I was in and out in no time!
What truly stood out was her positive attitude and professionalism. She made what could have been a mundane task into a delightful experience. If you're looking for a banker who is quick, knowledgeable, and genuinely caring, Ms. Paisley is the best!
Thank you for such a smooth and pleasant experience—I highly recommend her to anyone! She is the best accountant i worked with so far
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July 2025 by Zairia Banks
Paisley T! She helped me today and she was totally awesome. She handled various things that I needed sorted out. She was also informative with situations I didn’t have much knowledge on. I will be back to this branch and will request her by name because she was great!
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July 2025 by Jasmin Camarena
Paisley is that girl! Helped me out and was literally so nice, Lansing location is elite
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February 2025 by Tonette Wormley
Old National Bank = Scam Absolutely!
They will fraudulently charge your account and try to make you seem like the incompetent one, and then make it difficult to close out the account - All while continuously charging you to reap the benefits of interest earned for keeping the bank account open. The workers encountered are ignorant and lack basic customer service skills. ZERO STARS! I ABSOLUTELY DO NOT RECOMMEND!
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December 2024 by Moe Shatat
I always appreciate the service. The entire staff is phenomenal!
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June 2023 by Terrell Moore
I have never had a problem here love the staff and the security guard is on point and very nice.
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June 2023 by Jeanine R
Our account was compromised through this branch. Fraud was committed- a teller let someone (not the acct holder) withdraw $4000 from our account. This also just happened to be payday so there was more money than normal. It also just happened to happen at 4:15pm on a Friday, you know, when the resources are not available to a handle the situation. While Old National did make good and refund the money, no one cared to investigate the fraud. We did press charges but again no one really cares.
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June 2023 by Brandon Roa
Idk , this bank is something else. You call and wait and wait and wait just to not speak to a live rep. Then after a long long long while phone hangs up on you. Smh , horrible bank
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April 2023 by RJ73 T
Can’t get a live person. Trying to find hours of operation for Good Friday. Hit number 3 for hours, sends you to another recording.
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October 2022 by kelley thomas
Because they let anyone come . And Take your money out your account every one please don't bank with this bank because my name was on account with my daddy and there let someone else got 12000 out me my daddy account I put 1 star on this banks but i
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September 2022 by Cee Love
I wouldn’t recommend this bank they are totally unprofessional and does not protect their clients of fraud!!! they close my account for something I wasn’t aware of they didn’t send a letter or anything I had the fraud protection on my account and still someone was able to hack my account and also I have gotten weird texts messages Claiming they are old national bank I told them about these texts and still nothing had happen my account was closed for something they should of been protecting me from they didn’t try to work with me or anything I couldn’t even open a new account also it’s hard to get someone on the phone and the lines are extremely long DO NOT BANK WITH THEM RUN WHILE YOU CAN!!!!
