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March 2024 by Kathi Stibernick
Sophia is the best tax accountant ever!
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February 2024 by Shari Stucky
I have been a customer of H and R block for 30 years and will not be returning after the experience we had this year . Our tax preparer was unprofessional, crass and had no customer service skills . We waited for 40 minutes after our appointment time , she pulled up some else’s taxes and was starting ours until I told her . She was not present or focused which made us both uncomfortable. She told us we were missing a form which we had and she didn’t listen when my husband explained the name had changed . We returned a week later with the same form to have taxes completed. During that time , she made some off the wall comment that they have fairies that come in and do things with the tax return! She would not take no for an answer about scheduling an appt for next year when we already knew we would never return.I completed sent survey the next morning and rec’d a call from some district manager who stated she would like to give us some money off on our return fee but she wasn’t sure how and that the return was kicked back due to an error. She said she would call me back and never did . She didn’t seem to like it when I didn’t want to schedule for next year with a different preparer. I’m so disappointed in the lack of value and customer service for long time clients. Do yourself a huge favor and don’t go to this location. Look for professionalism and customer service elsewhere. You will not find it here.
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February 2024 by Tanya “JandTlaw” Greenlawrence
Carol is one of a kind. Very knowledgeable , able to go over the forms line by line with her clients. A truly value add gem
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April 2023 by Marisa Harvey
Very pleasant people and very out going. Awesome!!!
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March 2023 by Quintin Gray
HR BLOCK IS AMAZING
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February 2023 by alisa faller
Mikey was amazing. Quick, efficient, proficient and has a pleasant demeanor. We will return for our tax needs.
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February 2023 by Alisa Fetsis
Mikey was amazing. Quick, efficient, proficient and has a pleasant demeanor. We will return for our tax needs.
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April 2022 by betty hilley
Good Service and answered all the questions I had.
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March 2022 by Sabrina
Sophia my tax preparer was amazing,she explained everything and was knowledgeable and patient. I felt very comfortable speaking with her and will highly recommend her to my family and co-workers
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March 2022 by Ryan Pool
took the time to work with me during my first time there
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February 2022 by Paul Tucker
I've been going here for years. Staff are nice and professional!
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February 2022 by Pamela Jovanovich
I always go to u guys and I always in and out and happy with my taxes are done right
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February 2022 by Larry Davidson
Customers for a long time. Used to coming here
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June 2021 by Gerard McGuiggan
we had our taxes prepared by HR BLOCK in Lansing, IL at the Ridge Rd. office. After filing, we were notified that they needed to amend our return. At the conclusion of the amended return we were told we would receive additional refunds from the feds and the state. Great news, right?We never received any additional refund from the IRS, but we did get a lovely TAX DUE notice from the state letting us know that our return was prepared improperly and we had a balance due of SEVERAL THOUSAND DOLLARS. Of course, interest in penalties are being applies as well.We contacted HR BLOCK via email, the message feature on their "my block" service on their website, and voicemail. Receiving no response to any of these three attempts at contacting them, we eventually were able to speak to a woman at the Lansing office on Torrence Ave. She asked me to upload the letter we received from the state which we did. No response. No acknowledgement of receiving the letter, NO NOTHING!Sadly, we are hiring a lawyer to sue them. Do yourselves a HUGE favor and steer clear of HR BLOCK. I could have fudged it up on my own, I didn't need to hire tax "professionals" to screw it all up.
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May 2021 by Lashee Hill
The tax lady help me and i was satisfied did take long
