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July 2023 by Priscilla R.
They have had my vehicle for a week now, during which time I have had no communication and no updates. I can't even get a live person on the phone. At this point I'm ready to have my car taken somewhere else for repair but I can't even get someone on the phone to figure out how I can get my car back to take it to another shop. Terrible customer service
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June 2023 by Angela A.
August 13, 2022, I was involved in a car accident. The insurance adjustor has inspected my vehicle and I took my vehicle to Lans City Auto Rebuilders on August 15, 2022, for the body repair work. I was able to pick up my vehicle on September 13, approx. 11am, which I paid $750 cash (receipt provided). Everything seemed to be working fine until I opened the passenger door and discovered the door was rubbing against the frame of the fender, which the owner's son took care of and touched up the the scraped area with paint. I then took my vehicle for a routine maintenance on October 17, 2022, the technician notified me that the washer solvent was running straight through the washer pump and not retaining any solvent. The washer pump was a part which was replaced due to the above mentioned accident. Bill informed me that the washer pump was replaced but a gasket was missing to stop the fluid from draining out. Bill also mentioned that the part was approximately $4.00 and he would have to order it and hate it was not taken off the previous part but will notify me when it comes in. I followed up November 16, 2022 - February 16, 2023. The responses that I have received started with, "I ordered it and I have to order it again", "it has not come in but I have your number", "no one has it in stock", then it switched to "Bill is not in call tomorrow" (although he answered the phone), and last was "this is the tow truck driver call Mike tomorrow" (again Bill the owner is the one who answered the phone). I am confident who I spoke with because I had been a customer for the past 10 years and I know his voice. Class action Lawsuit may be needed considering how many others he has skewed with not providing service and possible insurance fraud.
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April 2023 by edmund okolie
Listen to me! This place is a junk yard not an auto repair shop. Do not I repeat do not take your car here! If I could put minus star rating trust me I would.Services: Brakes
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February 2023 by Greg Garb
I would give Lans auto rebuilders as many Negative star’s as possible. I would never recommend this business to anyone. They are absolutely horrible and Not a Honorable place of business.
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November 2022 by Shaprice Porter
I can not wait until whenever they finish with my car ! I understand the process of them taking time to work but I don’t appreciate basically being called a liar ! I call at least once every other week just to get updates on my car . One guy tells me once thing and when it should be ready and I call back a few days later for another update and I get getting different answers ! I tried to be calm and understand they are working but I just didn’t appreciate the feed back and reaction I got from whomever answered the phone . I can’t wait until whenever they finish because I guarantee if I need any other work done , they will not be fix working on my car !Services: Painting
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June 2022 by Ty Welcher
I read the reviews good And bad.... Not wrong either way but the man inside takes care of business... Good work and done fairly quick. Worked with my insurance and got it done, couldn't have asked for a better experience. Thx
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June 2022 by Diana Lopez
Very kind, honest people. Great service
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March 2022 by Destinee A.
I went through them because of my insurance. And bill was very nice at 1st. When I brought my car there during the time that they had it my on star went of 5 times for my left front tire. I thought that since my car was sitting outside in the cold that's why onstar emailed me. When I picked up my car the only reason I gave a 1 star is because the outside of the work was very nice. But when I opened up my car my front driver side had mud all at the bottom. Leaves all in the backseat. Then I thought I'll clean it. As I drove off not even 10 minutes my tire light came on again. I got air and I called spike with bill he immediately said they never touched my tire. But I had several emails from on star while they had my car. He told me to bring it to his tire place. And he would cover the tire I filled the tire up again. On my way there the tire busted on the eway and I was so close to exit. I called him he ignored my call. Luckily someone stopped to help me put a spare on. When I told them he was going to cover the tire bill then told them thar he wouldn't. He denied ever touching my tire. But I have numerous emails stating it was being touched. After going back and forth that niceness he had went away. He only covered half of the cost of my tire. When he said the full amount. If he was supposed to check my car after my accident he should've seen the tire was bad. Now I'm not sure if my car was thoroughly inspected. My insurance paid this place to inspect my car and fix it after my accident. The side that was hit was the tire that was messed up. I was very disappointed and im nervous if the car is reliable if I could post pictures of how muddy my driver inside is I would I didn't give my car like that.
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March 2022 by Edmund Crabb
Given hours not open no call back to question
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September 2021 by marlo219 219GI
Replaced my rear bumper and door and painted it. Did a horrible job. I’m just now seeing runs in the paint on my bottom rear bumper and door. Will never go back to this place or recommend anyone.Service: Painting
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March 2021 by KIM SUL
Excellent very helpful very professional...thank u
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March 2021 by Yvette scully
Towing services were utilized. No one at this business return calls especially after the insurance adjustor and the vehicle owners call. Mind you the requested information provided to someone who was rude and snotty on the phone.
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January 2021 by shawanda livingston
The Lansing tow service department that is in the back has terrible customer service
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August 2020 by Dianne Petreust
Bill and his son, Mike are amazing! I am beyond happy with the work performed on my 2020 Nissan. My vehicle looks amazing! The lines are perfect. Everything is PERFECT! I highly recommend Lans City. They are kind, understanding, and professionals who know what they are doing. Thank you Bill and Mike for making my car beautiful!
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March 2020 by Fidel Hinton
Wowww what can I say. I would first like to Thank Mr.Bill the owner and Mike for the easy process. My car 2019 challenger was hit by someone else and damaged my front bumper, headlights and fender. Those guys did a Marvelous job and only took them a week to finish thanks guys.
