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December 2023 by Tony Stark
Driving down Burnham I would often have the urge to go check out what was in the red barn since it looked so cool, the only thing that kept me from going was not having a dog yet. Fast forward I got a Rottie my fav breed and with all my other Rotties I fed them a certain healthier food, but in 2023 found out the food was now nearly impossible to find went to Teds and they turned out to be an authorized retailer of the food ?. So instantly they became a favorite pet store for me personally, not to mention they also have the best customer service in a time post pandemic when many businesses lack not only good customer service, but customer service period. It’s a smaller store, but they have an impressive variety of every category.Just to illustrate their customer service I later went to grab a big bag of dog food and they were out, but Andrew ( the guy that has in the past carried out my food to my vehicle ) advised me that they would be getting some food in the next day and that he could put my name on it to save it for me and then call me when it came in ( that alone goes above and beyond other businesses ) and sure enough he did exactly what he said and then the young lady that rung me up signed me up for their rewards account , while the other lady I didn’t get her name was advising me of when their deliveries are , so these guys truly understand the important aspects of running a business , they definitely get it. They have higher prices on some things and then some things are cheaper then the big box guys, but when you get service like that it’s best to support it by any means necessary so I will be a customer for life.
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December 2023 by Richard Martinez
I alway love this place. They are always friendly. They have everything u need for your pet. Even sometimes a traveling low cost vet. Service.
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December 2023 by Karen Ward
The staff is so friendly, and helpful. They are always so sweet to my dog Abby!
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December 2023 by Jones O.
Driving down Burnham I would often have the urge to go check out what was in the red barn since it looked so cool, the only thing that kept me from going was not having a dog yet. Fast forward I got a Rottie my fav breed and with all my other Rotties I fed them a certain healthier food, but in 2023 found out the food was now nearly impossible to find went to Teds and they turned out to be an authorized retailer of the food . So instantly they became a favorite pet store for me personally, not to mention they also have the best customer service in a time post pandemic when many businesses lack not only good customer service, but customer service period. It's a smaller store, but they have an impressive variety of every category. Just to illustrate their customer service I later went to grab a big bag of dog food and they were out, but Andrew ( the guy that has in the past carried out my food to my vehicle ) advised me that they would be getting some food in the next day and that he could put my name on it to save it for me and then call me when it came in ( that alone goes above and beyond other businesses ) and sure enough he did exactly what he said and then the young lady that rung me up signed me up for their rewards account , while the other lady I didn't get her name was advising me of when their deliveries are , so these guys truly understand the important aspects of running a business , they definitely get it. They have higher prices on some things and then some things are cheaper then the big box guys, but when you get service like that it's best to support it by any means necessary so I will be a customer for life.
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October 2023 by Kimberly Stevens
Very helpful staff. My doggies loved the treats we got them.
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July 2023 by Mama Oz
LOVE this store. Not only do I like supporting local pet store but love the family atmosphere. They allow you to get 2 free samples a day of cat or dog food which can really help out if your short on funds for a whole bag.
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June 2023 by Jen Brunner
We really love going to this store. Nice little neighborhood store, 2 locations, though we've never visited the other. Gourmet food mixed for all types of animals, birds, dogs, cats, guinea pigs, mice, etc. Staff is also extremely nice, friendly, and knowledgeable.
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June 2023 by Steve M.
A nice local place to get pet food, bird seed, and other items for pets or animals. They have lots of options and choices to make. Prices are fair maybe a little higher than the big box stores but it is still a great place to pick up items. The people that work there are always friendly and offer help to carry items out to your car. I will continue to support this local business.
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June 2023 by Tigera Terra
Sweet. Ordered and paid ahead for pick up. Always accomodating and friendly. Dont know about the grooming. They always seem to need groomers but it's such a hard job ( hot and hairy) i get it. We use both stores...?
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May 2023 by Maria Salazar
Customer service is always nice. I can easily get my rabbits supplies. I dislike that they are closed on Sundays but it's not a big issue. They have good variety of supplies. Prices are a bit high but they are quality items so I guess it's worth it.
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May 2023 by Marie Sanchez
My dog, Luna and I just love Ted's. All the workers are so nice to us and so friendly. Get all my wild bird and squirrel supplies there. They also have a wonderful selection of homemade bones that are Luna's favorites. She enjoys browsing through their huge toy and treat sections and usually persuades me to buy her something. A great outing for both of us!
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May 2023 by Gabriel Leal
Ted's is a great mom and pop shop here in Lansing,IL. They have a great variety of foods, snacks and accessories for your pet. Prices are a little on the higher side. Pups are allowed in well you shop. They also sell birds and guinea pigs.
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April 2023 by Carrie Joza
Very big pet feed store! It's been in Lansing, IL. since I can remember. They have every thing you can think of to buy for your pet. Lots of selection! Very clean store. The parakeets and cockatiels were wonderful to see and listen to while looking around. They also have pet featured gift merchandise such as socks, pajama top & bottoms, coin purses, etc.! Definitely the ideal pet store to support when you have a pet to care for!
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April 2023 by Ohsohappymom
The staff was fairly friendly. Not a lot of choices for backyard chicken keepers. Unfortunately, the staff didn't have knowledge about chicken keeping. I chose the Lansing location because it's close to me, but I'll keep looking for a feed store with a large selection of food and stuff and employees who have knowledge of chicken keeping.
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April 2023 by Debbie Schaafsma
Took my 2 long haired Doxies there today and within 20 minutes od dropping them off, I received a call to get my dog as it was bleeding. Couldn't tell me which one but that they could get a matte out and pulled on it a tore the skin open 2 inches. I spent 4 hrs. at Crossroad Vet Clinic while they decided that they would glue the tear closed. This dog is 14 years old and been groomed since she was a puppy with no issues. I recommend you stay away from this grooming place. Just moved here from TX.
