Total Wireless in Lansing, IL, offers customers wireless freedom with affordable plans and no long-term contracts. Known for its budget-friendly Multiline plans, customers can add a 4th line at no extra cost. The store is backed by the Verizon network, ensuring reliable service. Reviews highlight exceptional customer service from staff members, particularly Eddie and Josh, who are praised for their friendliness, helpfulness, and detailed explanations. Many customers express satisfaction with the great value and deals offered, along with the option to keep their own phone and number. Overall, Total Wireless is celebrated for its welcoming atmosphere and commitment to customer happiness.