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January 2023 by Elliot V.
This Walmart is very unresponsive. I've called their phone number and selected extension 3 and no one picks up the phone. After it rings for over 3+ minutes the call disconnects. This Walmart needs attention from leadership. If you have Walmart+ in home delivery, and this is the Walmart you have to use, prepare to NOT receive your deliveries as they get delayed significantly and often. As of right now, new Walmart+ orders have a lead time of 6+ days!
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August 2022 by John M.
Trash employees. Plenty of other Walmart's to go to that handle their customers much better.
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May 2022 by Elizabeth R.
i'M A Senior Citizen and bought an air conditioner there yesterday 5/11/22 I asked if someone could help load it into my van. Oh yes they said I waited over 20 minutes and NO ONE ever came to help!! I had to struggle greatly my self to get this Heavy box out of my cart and into my van. Very disappointing that they care so little about helping out an obvious senior citizen
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February 2022 by John Hickman
Been waiting for a power cart there only one I guess an it been charging up since I been here question these people don't care about us handicap. They don't even bring in other cart to be use for them everybody having to go outside to get them but looks like this is the normal here
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February 2022 by Devin Hills
the money center was closed 45 min earlier then what it said online it just costed me extra to go to a different one not everyone has a car. put the correct time on there
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November 2021 by Daija H.
This is the worst walmart I have ever been too. The store managers are extremely rude and treat their employees like their robots. There are never any carts available. DO NOT COME HERE!!
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September 2021 by Neal C.
This Walmart is sorry!!!! The associates can't even issue out a fishing license. They need to be immediately replaced
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August 2021 by Robert H.
*Never any carts!! *Shelves empty most of the time *Items stocked in place with incorrect price *Price not honored when stocked in wrong place *1 checkout line * Self Checkout lines extremely long * Half the self checkout machines not working most of the time *Money center always closes 1-2 hours early *Handicapped Parking always taken by individuals with no permit just sitting in their car *Electronics DEPT Always has just 1 employee who scrambles between opening locked cases, looking for items for customer and checking out at the register Bottom Line: POOR MANAGEMENT!!
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August 2020 by Montana D.
the worst walmart ever please don't come in here they sold us a broke air conditioning that we brought yesterday and didn't give us our money back. THE WORKERS ARE LAZY THE MANAGERS ARE IRRESPONSIBLE! Don't shop here!
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February 2020 by Alisha Mixon
I do not like this walmart. EMPLOYEES are ALWAYS RUDE! They never have shelves stock. Lines are always long.
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October 2019 by Javae A.
The lines are long but the customer service is way better. People complain but maybe if it wasn't in a hood rat location with hood rat people it could do alot better. I'm just saying. Customers make the store as well.
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March 2019 by Daniel H.
Currently waiting for someone to come help me at the paint department after they have been call in the intercom and it's been approximately 25 mins waiting I swear this is no joke 25 mins and still waiting. Very unprofessional Staff! It's been so long I'm having my kids enjoy the wait lol.
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February 2019 by Awesum Annie
*BEWARE,TERRIBLE SERVICE*IGNORANT EMPLOYEES* STAAAAAY AWAAAAAAY!!!* Terrible place been on hold for over 10mins, bounced around the phone line cuz they refused to answer.... somone finally picks up at 757,and told me their closed,they closed 10 minutes ago..instead of at 8....SO NO ONE COULD ANSWER MY QUESTION CAUSE THEY LEFT EARLY. REALLY PROFESSIONAL EMPLOYEES AT THIS LOCATION...NOT
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February 2019 by Taekwondo C.
Very unprofessional staff. I visited last spring 2018 for an eye exam. I had already gotten an eye exam from an eye doctor at the rehab I was at about a month or so before. The doctor gave me documentation with my prescription and said all I need to do is get frames. We bunched up a collection of Eye Doctors in my vicinity and we decided that Walmart Vision Center was an ok choice. I called and talked with the front desk clerk and she told me, 'I can come in. Just bring my prescription. I don't have to schedule an appointment and that the fee would be a low price.' I walked in one day with my prescription and the eye doctor told me that I had to take a new exam for some odd reason. So, I come back in to take the new exam. The girls in the front seemed ok. But didn't inform me to remove my unprescribed contacts for my exam. This caused my exam to be much longer because the eye doctor goes back to complain & go back and forth with them and had me retake the exam a 2nd time. After the exam was over, I was given contacts that weren't even closely adjusted to my vision 'because they were the last pair available.' I picked the pair of frames I wanted and was told I had to pay a larger fee than mentioned over the phone and that if I was interested in a 6 month supply it'll cost 116. I let the doctor know I wasn't 100% sure yet and that I'll let him know in the timeframe he gave. I come back a few weeks later for my glasses. It took over a month for them to be ready. I loved them. The option for a case was actually not an option. You get what they already pre-selected for you. I personally feel like the flat, thin frames are inconvenient because glasses will be easily squashed or damaged than if with regular harder surface cases. So, FFWD to 2019. I just contacted Walmart Vision Center in Lansing, IL again today 2/11/19 at 9:25 am. The woman didn't even attempt to state her name, acted as if she didn't know anything, and practically rushed me off the phone. I was only calling to get the due date that was given by the doctor. But she told me that, "it was not on the screen that she was looking at." She honestly didn't even attempt to look and I can tell from the sound of her voice that she wasn't going to either. I'm glad that I'm transferring because the Walmart itself is an extremely unprofessional place. And I was hoping there was at least a seed of hope with the Vision Center but I guess not.
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August 2018 by Emerging E.
If I could give this place a zero, I would! They no longer follow this motto, not at this location that is: "Basic Beliefs Service to the Customer. Serve customers by making them our first priority. Respect for the Individual. Strive for Excellence. Innovate by trying new ways of doing things and improving every day. Act with Integrity." Customer service is rude and if you call them, they don't answer. And when they do they pick it up and hang up in your face! If you ask them to look up an item in their system, we were told that "(they) can't do that." Then suggest to us to go to Naperville (which is an hour away) when there are two locations nearby less than 15 minutes. What? Are you serious????