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July 2024 by Clark Carey
Ron and Jason are extremely knowledgeable and helpful. A very good experience.
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July 2024 by Paul Scheufler
A shop generally worthy of trust. One opportunity for improvement would include a more affordable service. The cost estimate to install a rebuilt compressor and related parts and services came to $2,000+ That seemed very high. But maybe not once I shop that work elsewhere.
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July 2024 by Kim Stewart
Always have a great experience here. The team is super friendly and helpful. Purchased a set of tires recently and got the best price available. Jason helped me today and got the tires rotated in no time.
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June 2024 by Matthew De Carlo
Rude customer service at front desk, definitely not eager to get stuff done. Did not look too busy, oil change bay was open. Wouldn't waste time coming here for an oil change. As others have stated, jiffy lube is right next door and you should be gone in 15-30 mins. Not wait all day for an oil change, even then it was "try to get it done by the end of the day" absurd. Seems like these guys are here to sell the lemont residents expensive tires. They pretty much said exactly what was needed to get us out of the door.
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June 2024 by Jennifer Murdaugh
I called to see if they were able to take a look at my car hood as it was not closing properly due to the hood cord. They told me to come down and they would take a look at it. When I arrived, Jason came out and had the issue fixed within 2 minutes. He was professional and efficient. It was my first time going to Firestone and I was impressed. I will definitely recommend them.
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May 2024 by SR SR
I stopped here on 5/4 to get a nail removed and tire fixed. The counter person said immediately that tire had to be replaced. I said "it not at or near the edge of tire". He said they could only fix if nail was between the two parallel threads in the middle whre it says true contact. Ridiculous and I didn't believe him and left. I took the tire to another place and it was fixed.
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May 2024 by iris chavarin
I had a nail on my rear passenger tire and when I called I asked if I was able to come in and if it was possible to get it fixed today, and they said it was perfectly fine and I got my car within 5 hours which was fantastic. Jason was super sweet and very professional! Will come again ?
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May 2024 by Samantha Sarich Nance
My engine seized and I had my car towed to Firestone and they were so helpful along the way. They looked at the car and diagnosed the problem without charging me and provided assistance above and beyond what they needed to do.
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May 2024 by Jen F
I knew something was not quite right with my car on my way home and was trying to drive it somewhere along my route to get it looked at. The couple places I called they didn't have openings for at least 2 weeks. So I continued home. Upon arrival and turning my car around it died in the most inconvenient place. My husband was working but my son was home to try to help. I called Firestone in Lemont where we have taken our cars for tires and oil changes. My car had recently had the tires looked at so I was wondering if they had noticed anything while it was there. The nicest guy, Mateusz, answered! He instructed us that it could be the battery. Kenny and I went to get a replacement right away. He then came to our house after he was done with his work to help! It's not very common these days to come across a young adult with such a great personality, willingness to help, and not expecting anything in return! If you're local and need tires, front alignment, oil change, etc. then make sure to call Mateusz at the Lemont Firestone! Yes, I gave him a hefty tip?for his time and kindness!
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May 2024 by Jessie Hansen
Great experience! Jason was super helpful! Definitely gonna come back with all my car needs.
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May 2024 by Steve
Very kind, courteous and accommodatingI appreciate and highly recommend the Lemont location above othersAppreciate this great team!!
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April 2024 by Jennifer D
Went in for a flat repair. Jason was wonderful. Very kind and understanding. Got me back on the road in no time. Will definitely be back for other services. Thank you Jason!
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April 2024 by Richard Stiles
Have always had very predictable, dependable service from this Firestone over the course of about 10 years and 3 vehicles--tires, alternator, brakes, starter, and ignition coils among other things. Jason in particular was super helpful recently with a one-off special request involving a tire on a hand truck. Super appreciated!
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April 2024 by Brandon Calvin
I had a flat tire and Jason was really quick to help and had amazing customer service.
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March 2024 by Penny Sypien
I took my Car to Firestone in Lemont Il. They did a fantastic job. I give a 5star.Jim was helpful. He meets all needs. I would absolutely recommend them to all my family and friends. Superb work.
