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November 2023 by Mark Malewski
Overall it’s a nice car wash, but the monthly subscription is problematic, was unable to get it working for over a month and have been getting double charged every 2 weeks. Manager seems nice and has been working to solve the “problems” and issues. Overall a very nice and clean car wash.
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November 2023 by Jason Pytlewski
Cleans the car somewhat well if not too dirty. Vacuums always have debris stuck in wands since rainstorm took over. It's ok in a pinch.
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November 2023 by Erik Blitvich
I've had a membership here since 2016. Long before it was Rainstorm. They hired a new manager recently, and he stopped me from going into the wash. He said, my truck was too big and it would damage their equipment. I explained that this truck has been through this wash at least 200 times in the last 2 years. He proceeded to cause a scene, making the 8 cars behind me back up because he was not going to let me go through. I admit it got a little heated since I know it's not going to damage anything, and I go through here almost daily. He starts in on me about how he doesn't care, the truck was going to damage the equipment and he was the new manager. That was that. He then yells at me and says he's going to cancel my membership. Whatever man. Cancel it then. I go in to confirm that he's cancelling it. I said, you're kidding me right? I come here 4-5 times a week. He says..."I see your history." Great, so you know I was here yesterday, and the 199 other previous times before and it didn't damage anything. He repeats himself like a moron robot. "It's too big, it will damage our equipment." I emailed corporate to bring it to their attention and they couldn't bother to respond. Go down the street to Look Nu.
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July 2023 by Attila Cseh
I use this car wash 3 to 5 times a week and 80% of the time no one is there to direct you into the wash. Today, I drive in and the guy comes up, AFTER I am in, as they were standing there just gabbing in a foursome, and he gets mad at me for driving in...seriously lazy and VERY RUDE. Please teach them customer service and manners!!!
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June 2023 by N L
I purchased a monthly membership under the new owners. A couple months in after several poor washes and infinite water spots, I decided to cancel the membership. HOWEVER, the website would not let me cancel. When I called I was told they had a "system issue" and to either call back another day or come in. So I went in and was told by the person at the desk they couldn't help me either and they didnt know who to call. The plan auto renewed and now Rainstorm will only credit me a percentage of the new month I didn't want. What a terrible place to do business with! Disputing charge and reporting.
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June 2023 by Frederick A
I ordered their monthly pass promotion on 5/5 and cancelled it on time on 6/2. I was told there would be no issues. I looked at my charge history, and sure enough they were still charging me. After calling multiple times, either no one answered or I was told someone would call me back. No one ever did. I had to go in person and kept getting the run around that no manager was there. The whole situation has been shady so ultimately had to go through my credit card since it is amateur hour at this place. Looking at the responses to negative reviews, I am guessing I will also get a generic apology but they can keep it. Hope they are not scamming others out of money as well. Check your chargesIn response to their lame response:A lot faster responding to google reviews than they are to customers calling them. It took them 2 days vs. over 2 weeks of me calling them. They need to educate their workers about their policies because the employees just said to cancel before renewal cycle. No mention of the 7 days prior. I was told cancel was successful with no issues and lied to. Also, they claim their internet has been out so how were we to cancel. Looking at prior reviews, they have an excuse for everything so they can avoid refunds. I wasnt going to complain to the bbb, but this joke of a company has earned it
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June 2023 by Lisa Ann
Committed to customer satisfaction! My go to place for my Jeep! The wash pass is perfect for my OCD because I can wash as much as I want and the price is doable!
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June 2023 by Jen F
This car wash used to cost $3 and then changed owners and is $5. I have brought my new car there twice now and both times have gotten scratches on the passenger side. This last time left gauges in the paint so I can’t wax them out. I like the free vacuums but now I’m not going through the wash again.
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June 2023 by A Stoj
I think they are doing there best. Little over priced, for one wash, but a great facility for monthly passes.
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May 2023 by Robert Hand
Lemont is one of three locations...Bolingbrook and Romeoville included. All locations give a good wash and offer great monthly prices.
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February 2023 by Justin
Ever since this car wash became Rainstorm, it has gone downhill. As others have said, prices have increased while the quality of wash decreased. The credit card machines rarely work, parking lot is full of garbage since they removed the garbage cans, the dog washing rooms are not cleaned, retrofit machines don't work, and the employees are rude.If you read recent reviews from the other Rainstorm locations in Illinois, you will see the problems exist at all of them. Apparently leadership doesn't care about sustaining a business. Take your business elsewhere.
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February 2023 by al ebke
Quick and reasonable drive through wash with free vacuums.
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January 2023 by Shannon
Ugh I USED to love this car wash. It was bought out by rainstorm and now it’s horrible! The prices skyrocketed and they don’t have the typical add ons such as undercarriage wash. They “upgraded” the machinery and now I’m getting a terrible wash! My rear windshield was filthy after the wash! Also, the dryers are awful. Why change the machinery? If it’s not broke, don’t fix it! I tried it twice since they were bought by rainstorm hoping they were still working out the kinks. Unfortunately, it’s still a bad wash for an unreasonable price. So sad.
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January 2023 by Guy Incognito
Do not go to this car wash! Ever since it became rain storm the place has gone down the drain. The car wash is over priced and does a terrible job of cleaning anything off your car. The add ons are terrible, such a disappointment. Management clearly doesn’t care because you get the same copy-paste response on all of the reviews here. Hopefully they lose money and are bought out soon ?
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January 2023 by Tracey Scruggs
Changed name raised prices and terrible wash. Waste of money and time. Doesn’t even wash the back end of your car. They send out auto generated messages- doesn’t help to talk to anyone it still has the same terrible results. Such a shame!
