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8:30AM - 4:30PM
42 Stephen St, Lemont
Post Offices
“I purchased online and felt scammed since there was no clear email so I called the 127 Annex and Joe picked up.
Tone was calm, he was patient and polite.
I didn’t have a tracking number but he still checked my mails and upon returning I had the number.
Joe checked several times and found out the carrier has my package to be delivered.
Great job Joe!”
“We just moved to Justice and this is our new post office. I am extremely happy The town we were in before they were not as efficient as this location. I've been here a few times now and had different people taking care of us and the ladies there are so nice. Thank you for everything ladies”
“I had an extraordinary experience in customer service excellence because of a clerk #13 by the name of Sharon‼️ I came in literally right before closing and she was very busy working however, greeted me with professionalism, care, friendliness and patience as she helped me with my package and it was basically near closing time! Sharon stopped what she was doing to assist me and I saw her also multitasking greeting others with the same grace at the “9th hour,” if you will‼️ She anticipated my needs and exceeded my expectations in a matter of minutes‼️
I have gone to other post office and haven’t had such a great experience because of customer service excellence in clerk 13, Sharon‼️
Thank you for hiring such professionalism in the person of Sharon‼️”
“We finally had a great experience at a USPS and it was this location! After SEVERAL locations cancelled our passport appointments (Westmont twice and Lemont once) we finally got it done here. The lady that helped us was really nice (something you don’t see these days, USPS is comparable to the DMV’s employees now) and it was such a fast process. Kudos to this location.”
“⭐⭐⭐⭐⭐
I always have a wonderful experience at this post office, thanks to Tim. He is incredibly kind, patient, and helpful every time I come in. He is always so sweet to my son and makes us feel welcome.
One time I didn’t have tape for my package, and Tim went out of his way to help me find some so I could get everything mailed. It’s little acts of kindness like that that make such a difference.
He is always professional, friendly, and willing to help with any questions. Customer service like his is hard to find these days. Thank you, Tim, for making every visit such a positive experience!”
“Strangely enough I have a fair bit of experiences with many different post offices in the area and this location is by far one of the nicest. The employees have come to recognize me and I am able to joke around with them which breaks the usual PO tension.”
“I wish I got the women’s name working at the postal office today, but she may have been the nicest postal office worker that I have ever encountered. She was very pleasant and polite to each person who walked in no matter the question and took her time with each customer.”
“I had such a wonderful experience at the USPS today thanks to Donae! From the moment I walked in, she greeted me with a genuine smile and a friendly attitude, which honestly made such a difference. She helped me with a return, walked me through certifying a piece of mail, and even took the time to schedule my passport appointment.
What really stood out to me was her patience and kindness. At other locations, I’ve sometimes felt rushed or like my questions were an inconvenience, but with Donae, it was the complete opposite. She made everything simple, efficient, and pleasant and I truly left feeling grateful for her help.
Thank you, Donae, for going above and beyond and making my day a little brighter. You’re an example of what great customer service should be!”
“I use this location very often for an online selling business. Usually if the there is a long line I will just drop my letters off in the parcel box. But if there is no line I love handing my package off and getting to see the workers. They are super kind and friendly. A lot of people say there is never anyone there, but this location has a terrible management team. They usually only have one person working at a time, and if you have to use the bathroom or do something then there will be nobody manning the counter. I still like this location. Only ever had one issue and it was mostly my fault.”
“Clerk #11 for the win! Probably the best service I have ever received anywhere! She was kind and helpful and really went above and beyond in every way. And while she will never remember a routine transaction, I will never forget. Thank you!”
“Today I had a pleasant experience at the Lisle USPS. The counterperson was exceptionally friendly and polite and my issue was resolved. I had stopped going to this, my local post office because the treatment I received from the workers was abominable and threatening. Hopefully this is a new crew, new start.”
“I see a lot of negative reviews here, but I gotta say that my experience at this location has been pretty positive. My mail carrier is great and when I've gotten a notice that a delivery attempt was made, but no one was home, I've always been able to get it the next day without issue. The hours do make it tough, but luckily I have the flexibility to get to the facility when they are open. I did have to call once after tracking a package and finding out it was at the facility but hadn't been delivered. The individual I spoke with (I wish I'd gotten his name...) was helpful and pulled someone out of a meeting to help me track it down. They found the package and I picked it up later that day. Sometimes they get it right!!!”
8:30AM - 6:30PM
2 Plaza Dr, Woodridge
Post Offices
“I was in the post office yesterday at noon and the clerk was so good, fast and nice. I wish all offices were like that. She really knows what customer service is.”
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“Worked with Briitney at the Lemont Annex office to get help with a package delivery on mail hold issue. The service was outstanding, expeditous and professional. Superb customer service.”