-
January 2024 by Kami
If I could give 0 stars I would. The employees here at Lemont are not trained. They will automatically tell you something cannot be done just so they don’t have to do any kind of work during their shift. Don’t waste your time going into this location. Not helpful, not polite and not wanting to do their job.
-
September 2023 by Jake Kantor
I was trying to buy an iPhone 14 pro max outright. I first started at the homer location and was told they carry a limited amount of phones so I then called before showing up to ensure I would be able to buy the phone I wanted. After showing getting ready to pay $1200 outright for a phone I was told they can because their system will not process the payment with my account right now. Do not spend your money or look for any help at this location.
-
September 2023 by M B
Most reps here are EXTREMELY knowledgeable and up to date on the plans and best thing for you. Super efficient. I feel lucky to have this as my local store
-
July 2023 by jennifer mccarthy
I needed to get a new phone . I was able to get an upgrade. Islam Elgar was extremely patient and helpful. I also noticed he was really patient with the person before me. He made this very easy. It took about 1 hr for my data to transfer. He recommended me doing some errands and it would be done in about an hour. I did and it was all set. Highly recommend him and this location. I went to Lockport and the employees didn’t show up at that location so I went to Lemont. Both employees were great at Lemont. Thanks Islam
-
February 2023 by Earl Holmes
Great store, love the staff. They go above and beyond to make it a pleasant experience.. won't go anywhere else for wireless needs.
-
December 2022 by Joseph Miklasz
Jimmy helped us transfer over 3 lines from 2 different providers. He was great! He made the process easy and made sure we were getting the best possible deal. I can honestly say that this is the best experience we’ve ever had at a Cell service providers store. I love my T-mobile service so far. Thank you to Jimmy and the store manager for all the help.
-
September 2022 by Anna Zapolska
Employees at the store were not helpful. Had to call customer care. Basically no help from the store. Go elsewhere if you need help. They keep referring to customer care, whats the point of going to the store then?
-
August 2022 by Mike Woods
I got a Brand New Samsung Ultra 22 from T-Mobile Customer Service and didn't know once I received it thru the mail I didn't know how to transfer info. I was told by CS what to do, CS-Alex says its easy to transfer info, follow the directions, NOPE! I'm Old and probably my last phone(Samsung 8, 2017). My son says take it into a T-mobile store and they will do it for free(FreeisMe). I did and met my New T-Mobile store. I was helped by Stefanos and Malek("Alabama"), Stefanos spent a whole hour+ with me transferring and explaining use of phone (Quality Salesperson and a Nice guy). I got the phone transferred and bought a Harecore cover ( Construction guy approved), thats good enough reason for me to buy. Thanks Guys for your patience dealing with me !
-
June 2022 by John W. McCrudden
Had a great experience, everything went smoothly. Very professional and solved my problem. Will gladly return.
-
May 2022 by Tessa Troike
Malek is amazing!!!! He helped me resolve an issue I was having with the bill that was not corrected by another store for 3 months. Definitely recommend working with him. He’s very honest and straight forward. He genuinely works for his customers!
-
December 2021 by tomasz piwowarczyk
Worst service possible. Manager after few weeks claims he never saw me in his life before. He is the one who made a mistake and it cost me a lot of money. Promised me that he is going to take care of the problem and after I came back he says " I never saw this guy in my life before" Will never go back there again. Fishy place.
-
November 2021 by Bob N.
My wife and I were moving to T-Mobile from Verizon. Tyler at T-mobile was great. He helped us thourgh it with verizon customer service. He was very knowledgeable and made it easy. He could not have been nicer.
-
October 2021 by Ken Baronas
Very nice experienceAnswered all our concerns moving from a different carrier..best cell phone experience I have had .did not wait a hour to be helped
-
October 2021 by Christine bandola
Wery helpful. Good service.
-
September 2021 by Claire Cronin
Katie is delightful and super helpful! She was new to the job and still learning but made sure I was happy and getting everything I wanted in my new plan.
