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January 2024 by Anthony B.
very busy place but they do try the only issue is when they are busy and there is a big line they will look at you but they will not get help to get the line moving
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September 2023 by Marty S.
Needed a quick (in 30-60) refill for a lost Albuterol inhaler. Online refill portal showed three and a half hours, so I decided to call. I explained the situation to the person on the phone, and asked how quickly they could fill it. They told me, no kidding, a minimum of 40 hrs (day and a half). For an Albuterol refill. That I explained we needed quickly. Normally I find Walgreens to be responsive and helpful, but this is a joke.
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June 2023 by Fred P.
Unapologetic and zero sense of urgency when Rx is needed and it's not in stock. Text message every day saying it is expected soon. Now I need the medication and still not in stock, other local Walgreens don't have it either. I understand suppliers and manufacturers are struggling. How about a notice that I need to work on alternatives with my doctor a few days early. You are my local pharmacy and you helped fail me. This particular Rx requires an increasing dosage over time, critical I maintain schedule. My child also requires a drug that Walgreens never has in stock and they will not admit it will never be in stock. Just keep telling us they will call when it comes in, we have to call others like Osco and CVS to find that Rx. Store portion is fine but they can't seem to keep the boxed Chardonnay wine in stock.
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June 2023 by Sally J.
This company is absolutely terrible. Corporate doesn't seem to care for their workers. Maybe it's just the district in this area but they are disgusting people. If you are not making them a profit, they will throw you away. No second chances. I was tired of them asking me for the credit card everytime. Obviously forcing their workers to ask which is shitty. Are you guys dumb? The interest rate is so high. No one needs another credit card.
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November 2022 by Lorine Chmielewski
Needed a picture for FOID CARD. The new staff at Walgreens in Lemont, Illinois, are so friendly and helpful. Thanks to them for the wonderful service!
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May 2022 by Nancy P.
OMG- tried ordering a photo gift, each time I received a confirmation email that my order was received, then a few hours later it was cancelled by the store. This happened 4 times in a row from 9am to 6pm - calling doesn't help as they all feign ignorance even the so called Manager. What a waste of my time.
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November 2021 by Len K.
Horrible customer service. I called and they put me on hold for 20 minutes and then hung up. I called back and they put me in 30 minute hold and then hung up again. The wait time here is always horrific, the staff is indifferent and despite numerous calls I've made the corporate headquarters the problems have never been addressed. My family and I've been lifelong Walgreens customers. I've had enough and I'm transferring all my prescriptions to CVS. I hope they can do a better job. I can't imagine anyone could do any worse.
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July 2021 by All En
The Lemont location is the absolute worst! Unfriendly staff, horrendous wait times… messing-up orders. On multiple occasions received another person’s prescription.
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June 2021 by Kevin A.
Consistently a disappointment. Stay away from the pharmacy unless you really don't need medicine and like to waste lots of time
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April 2021 by Dmitry F.
This is the slowest pharmacy I have ever been to. I have never been asked before to wait two hours for a refill, after I wait in line at the pharmacy for 20 minutes because nobody is at the counter. Maybe I'm spoiled but don't expect to pick anything up from there on your way from the doctor's office unless you want to chill in the parking lot for 2 hours
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April 2021 by Israel D.
Great service, you have to be patient because they're understaffed and over worked... you'll get your prescription (I'm looking at you Kevin) jk but seriously the service is great depending on who's working. Thank you to that young lady with the crystals who always helps me and to the staff that's working during this pandemic.
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March 2021 by Mark C.
One hour wait for Covid vaccine. UNACCEPTABLE! I've been to 3 other Walgreens with family members and it has been in and out. I will never come back to this location for any reason.
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March 2021 by Joshua Haverstick
Worst drive up for your prescriptions never enough people working always a horribly long wait!
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February 2021 by Joyce E.
All these horrible reviews about the pharmacy! I'll add my experience here as well, even though it seems like corporate doesn't care..... I went to pick up my meds here this past Thursday, February 4th. Myself and two other customers were at the pharmacy counter. I could see and hear the pharmacist and the two techs talking in the back room about the Super Bowl. I called out, "Excuse me! Can you help us please?" One of them had the gall to call back, We'll be right there!" Are you kidding me?! This pharmacy is well known in Lemont for being horrible. Why won't someone do something??
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December 2019 by Gail Lynn Jezik
retrain some of your Pharmacy Techs some are very rude Pam is the worst