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March 2024 by Sandy Wisniewski
I belonged to Anytime Fitness in Libertyville. When my son was 15 I thought he might want to join too but was not sure if he would go enough to warrant a membership. So I went into the club to talk to the manager.The manager knew me by face, and I knew him just from seeing him there every day. We always waved hello and goodbye but that was the extent of it. When I explained the situation to him, he said that if I want to try it out with my son we could pay $10 every other time we went.So for that summer and early fall, my son would go with me periodically, and I would pay for him every other time, leaving money in their box that they have set up for paying as you go. I saw the manager when he was there and we’d wave.One night in October 2023 I went in there with my son and there was a new person working there and asked what I was doing with my son there, and that he was not a member. I explained to her what the manager had told me about paying every other time. She said that’s not how we do things. I told her to talk to the manager. She tell literally screamed for us to get out of the club. I’m not exaggerating in the least. It was embarrassing and we left immediately.It was the strangest experience that I had had in a very long time. I immediately contacted the corporation. Unable to talk to anybody over the phone I emailed the corporation immediately that night. The next morning I got an email from the corporation saying that they would talk to whom ever owned that franchise. The manager of that franchise contacted me shortly there after and explained their policy, which was that you had to pay each and every time.I said that if I had known that I would’ve done that, but that the manager said I could pay every other time and that they should talk to him. He was no longer there and clearly they were going through a lot of changes in management.They told me if I want to cancel my membership I have to send in some sort of documentation. This was in October and I specifically remember sending whatever that was where they wanted me to send it. My big mistake was that I didn’t make a copy of it or if I did, I’ve misplaced it.My husband just realized that he’s been paying for my membership since October. ?we are really busy and doing a lot and he just missed it. I contacted the corporation and waited for a reply. I didn’t get one, so I tried contacting the club itself in Libertyville.They did not have a voicemail set up and it just rang and rang and rang and then just clicks off. I called numerous times. I finally resorted to calling and leaving a message at the club in Lake Bluff asking them to please have somebody from corporate contact me.I then received an email from corporate. They said they had no knowledge that I had canceled in October although they had information about what happened to us and said that it was unfortunate what happened to us.But she went on, unless we can show proof that I canceled in October we would not be reimbursed for our membership from October through until now in March. I did tell her that that was terrible business practice and that it was very clear what happened and the least they could do as a refund the money.Long story longer… just be cautious of Anytime Fitness in Libertyville. Their management of that club has been terrible in our situation. There are ways to handle things logically, and with common sense. In my opinion, they handled the whole thing from the very beginning until the end very poorly and without heart. I’m a small business owner and believe me I would have handled it totally differently.In general many health clubs make it very difficult for you to cancel membership in general. Make sure if you join any health club that you fully understand the cancellation policies, and that you get everything in writing and keep copies of everything. That was an expensive lesson for us. Shame on Anytime Fitness. It could’ve gone a totally different way.
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February 2024 by Jared Coull
Good small gym, pricey but worth it since most of the time it's pretty empty. Staff are friendly and keep it clean. Free fruit and a drink vending machine.But i have to give it two stars atm because one of their incline benches has been broken for a month and I cannot recommend a gym that hasn't fixed one of their two incline benches in over a month.Would go to Xsport down the road for now which I and I imagine other will be doing if it doesn't get fixed soon. Cant ask people for $45/month and not fix equipment especially something as used as an incline bench
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February 2024 by Νικόλαος Γκουντάνης
Clean and nice gym!
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February 2024 by Χρηστος Γκουντανης
The only 24/7 gym in the area. Nice people and good machines
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February 2024 by Georgios Gountanis
Nice and clean
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December 2023 by HK-47’s Favorite Meatbag
I’ve been going to this gym since 2016. The layout is better than most other locations and it never feels too crowded. My only gripe is the change in management every few months…current manager is great and really cares about the job, the place hasn’t been this clean and organized in months and any new issues have been resolved quicker than ever. Hope this trend continues.
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December 2023 by Vince Sahagun
This gym is okay if you have no other options. Poorly maintained (last I went there was a hole on the ground near the free weight area - hopefully that’s gotten fixed), but thankfully there are much better Anytime locations nearby.These guys suspended my membership in early September as they claimed that I stole merch from them on 7/22 when I haven’t gone to their location since 7/6 and they think that calling me two times in the middle of a work day and me not answering was justification to suspend my membership.Thankfully, the management at the much better run AF at Lake Bluff called them to restore my membership, as Libertyville had no proof (they didn’t even bother to check their cameras, just decided to suspend me). Their equipment is decent and like I said it’s fine enough to get a workout in, but that’s about it.EDIT: I mean yea I’ll post about it months later (September was 3 months ago, btw), same way yall decided to suspend me two months after the non-existent theft took place. Is there a timeframe requirement of which a person can leave a review after a bad experience with your gym? Lmao
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December 2023 by Amelia Ulis
Decent gym. However the owner doesn't pay you for training when he said he was during the interview process. I had to basically clean for free bc he then ghosted me! Didn't even have the balls to tell me I wasn't hired. I contacted him about my money and he left me on read the same day.
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October 2023 by Scott Spence
Had no problem with this gym location until I moved and was no longer going to be able to go to this location. Back in June 2022, I had asked to cancel my membership. The worker at the gym told me I would be charged for the next month and then payments would stop going through. Fine. Gave him my fob and was on my way. To this day, I am still getting charged every other week and have seen charges come in weekly. Have only finally been able to get anyone on the phone recently and can’t get a straight answer on how to get the payments to stop coming through.
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May 2023 by Jaqueline Bazan
I wanted to go to this gym....yet I keep calling and calling and it rings and rings i really wanted to join and get enrolled but? no answer just a beep!! I guess planet fitness it is !! ??♀️
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March 2023 by Stanley Chesson
Best equipment around,The space and machines are constantly being cleaned/wiped down ,members are great , staff is great, juice bar is also very good!
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March 2023 by Linda Fletcher
Excellent gym. Great staff. Awesome trainers. Very clean. Affordable prices.
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February 2023 by Jo Pettie
With such a welcoming environment, the facility is welcoming to people just starting out and even seasoned workout veterans! Extremely friendly management staff and very hands on owner! Recommend 10 out of 10!
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December 2022 by William Beck
The vibe is non-intimidating, supportive, and fun! The instructors are skilled and hilarious and somehow make doing planks fun.
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October 2022 by Lauren Wolf
Best gym! Friendliest staff!
