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November 2023 by Aidan Brasuell
I've been coming here for years (although it's been a few years since I last was there), years ago I'd take my car there every month during the winter and I'd wash it myself during the summer. Never had any issues although again, that was at least two years ago. Now something has changed for sure. I brought my truck in today, and everything went normal as it has the last few times I've been. But as the truck is rolling through, the one half gets the mitt and brush, the other doesn't. Then it rolls through so that the sprayers only get activated after the rear doors and the bed are the only ones getting affected. I brush it off, it's a truck! I'm only doing this cause I don't have time to do it myself. However I noticed they use the same brushes for the wheels, as they do for the paint. Which is a HUGE nono. So I'm already a little concerned. But I trust the process. I let them do their thing (got a number 5) and walked up to my truck and looked st the tailgate and immediately I know I'm screwed. Long, LONG microscratches along the ENTIRETY of the truck. No, not white scratches which means it's past the paint, I'm talking microscratches that dull the paint. Fixable? Yes. Unacceptable? Also yes. It looks like they had used 100% unclean rags to dry the truck, and it spans the entire length of the truck, not just small spots, it's EVERYWHERE. Huge hand swipes from left to right, obviously unclean rags, mitts, something. I pulled the truck to the back parking lot to inspect it myself, and good lord it's bad. But again, don't have time, so I brought it home and now I have pictures of the damage. This truck went from being obviously an old truck with not great paint, to a horrendous finish on the truck with multiple and I mean multiple spots caked with dirt that were just wiped across which is the EXACT reason why it happened. I spent 37$ to now spend several hundred on a paint correction. Just like someone else said, they only rely on their dealer accounts from the Audi/Porsche/Chevy exchange, and leave the dirty stuff for the customers cars. Will not come back, until something is changed. Don't bring your car here, you can do a better wash for cheaper in your own driveway, even if it's too cold. Now I have to figure out how to make my truck moderately presentable after this terrible experience. Uses to be good, now they are terrible. If I brought it up to anyone inside they'd just say "no they were there before it's an old truck, it's gonna have scratches" but good lord I've never scratched anything I own this bad. I used to choose to bring my performance cars there because they seemed as meticulous as I was. Now? Wouldn't bring anything here.
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November 2023 by Glenn P.
I started going to this place before they moved to the current location. I liked that they were a hand car wash and they did a good job. Since then, every time I leave, I say I'm not coming back. This time I mean it. Soap was left on my car, my dash was barely touched. Today they weren't busy so they had plenty time to pay attention to the details, especially since they have 3-5 people wiping down the car. Today was definitely the last time I will go to this wash. Very disappointing.
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September 2023 by Tara Jensen
I've been a customer for years, but today is my last day. I was going to renew my annual car wash pass (which costs $1000). I paused at the register when I read that there would be a 4% credit card fee (to my knowledge, it is illegal in the state of Illinois to have such a high surcharge). I asked the owner about the charge. Mind you, I'm a young woman, speaking calmly. Without hesitation, he immediately began *yelling at me*. Actually yelling: "WE'VE LET CUSTOMERS KNOW ABOUT THIS FOR A YEAR! IT'S HOW WE DO BUSINESS!!!!" He continued to rant, but I gave him a chance to rectify the situation, reminding him that I've been a loyal customer (along with my entire family) for years and that it wasn't necessary to yell at me. He went on to scream that he was confident in his ability to find new customers and that he didn't need my business. Truly an unhinged interaction. Until now, I've looked the other way on the shoddy nature of this business, since it's the most convenient car wash option. But let's be honest at this point: the cash register staff are completely unprofessional (I regularly hear them casually dropping the F Bomb). Moreover, the washes themselves often leave much to be desired. It saddens me to see this in Libertyville, but I'm looking forward to finding another small business to support.
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September 2023 by Lauren
Rude owner, sloppy cleaning/drying, charges 4% when you use a credit or debit card, cashiers use bad language in the waiting area. Won’t be back.Service: Full body wash
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August 2023 by M A.
Best detail ever!! My crusty car has not been taken care of... at all.. for years. Keith and his team made it literally look brand new! Their hours are convenient, communication was impressive, and they got it done in a few hours! I will be sending all my friends and family to Auto Expo!
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July 2023 by Drake D.
Would leave 0 stars if I could, this place is a poor excuse for a car wash. Owners are even worse than the washing experience. Stay away.
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June 2023 by Regina L.
I made the mistake of not getting a contact person when I called for a drive in assessment. I drove up the first gentleman directed me to.the car wash, I said I was thete for assessment dent repair during to hail face. I was directed to pull to the side. Another gentleman came to the car and asked what I needed- I repeated my request. I was told to pull into a spot. I did. Another person came out and smiling said he worked for car wash business- I told him I did not think he could help me because I was thete for dent repair. He walked away. The manager responded after I waited 1o more minutes to see why I was waiting. I explained I was now thete for 20 minutes and was anyone going to do an assessment. She came back with the manager who.daid the person who.did the dent removal was insulted and I could go somewhere else. I was perplexed. I explained the afore mentioned experience apologizing and expressing the confusion and reason I was there. Bob, the owner told me he was not going to do any work on my car as the person who came to assist, I sent away. Despite my apology and clear confusion( the auto expo looks like a car wash/ detail shop) people are outside hand washing cars- the gentleman that approached my car never said " I am here do do an estate on the dent repair due to hail damage". I explained to Bob- I think a language barrier and simple misunderstanding. Bob reiterated- he would not do any repair. My question: Why would anyone go to such a business that clearly is unwilling to accept a simple and understandable mistake. Answer- you simply do not want to do business with the owner- he is certainly NOT customer oriented. Dentless repairs are on google- move on to a customer friendly repair. Clearly Bob does not need the business.BTW- more than 47 reviews with 2 or less stars- similar experience over the years.( read the reviews from real people- Bob)
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May 2023 by Alen A
I just took one of my cars here for the third time, thinking they are going to get better, but after this one, I had to leave a review. $37 dollars for the wash I chose, probably worth $5 dollars at a gas station. Took 50 minutes to be done with only 2 cars in front of me. They take the mats out and leave them on your seats, which in turn makes your seats dirty. Since I paid for the seat wipe down, I didn't think anything of it. WRONG. All seats are dirty, all weather mats still dirty, carpet barely vacuumed car was "done" with water still all over it. Now since it's dry, doesn't even look like it's washed. Did the spray sealant...the sealant reservoir is empty and squirts out little bubbles that don't even touch the car. Interior carpets completely soaked in water since they don't know how to spray door jams. Used the same brush they used on the wheels, on the paint. Honestly, absolute trash. Very very very poor quality of work and I do not recommend this place to anyone. If you care about your money, do not take your car here. They bank on the dealer accounts that they have and don't care about the regular customers that come in. 0 stars. I hope the owner sees this and does something. Highway robbery.Services: Full body wash
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May 2023 by Stewart Ramirez
It was nice, clean, and well run. I received a free wash from my mechanic (Auto Lab) as a courtesy for service.
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May 2023 by ASLN Neds
Went in for a car wash they sprayed some kind of chemical on the front etched into my paint. I would never go back to this place again complete trash.
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April 2023 by Karina C.
2nd time taking my vehicle here (#3 service) and I always leave happy. The prices seem reasonable compare to other places that "hand dry" vehicles and I had no wait time during my visit (Sunday late morning). Plus customer service was great.
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March 2023 by Bill K
Use service periodically - went today and it was the worst experience. Asked for outside car wash only. The woman started vacuuming my car. I immediately went out and told her it was outside wash only. She did not appear to understand what I was saying and went to get another employee. After that, they took my car around to the car wash. Once in the car wash- the same woman picked up a hard bristle brush to wash my wheels, which is fine, but then she proceeded to use the same brush to wash my actual car! I immediately went out to tell her to use the soft wash mitt to wash the car. Again, she did not understand and I had to speak to another employee to get them to understand the need to use the soft mitt. After that, the same woman picked up the wash mitt to wash my wheels. I then had to explain that using the brush on the wheels is fine, wash mitt is to be used on the car. It is a good thing I was watching or it is possible my car would have been scratched or otherwise damaged. Honestly terrible service. The people working the car wash clearly don't know what they are doing. Several other customers were watching as well and appalled at the lack of knowledge the employees had on which items were appropriate to use. l will not back and would strongly recommend others take a pass as well.Service: Full body wash
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February 2023 by Jen Perlis-Glassman
I love going here. Every time I pull in, they guide me on what I need and it's great service every time.Services: Auto detailing
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February 2023 by Tash M.
These people are rude! They are happy taking your money up front. However, when you pick up your car, it won't be clean as they promised. If you point it out to them then they will grumble and fight with you. Say things to you in their language so you don't understand. Don't go there! It's never a good experience. Once maybe a coincidence but this is just a bad business because it keeps happening.
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November 2022 by RONALD GAZBODA
They do a decent job on the outside but the inside was a disappointment. I had to do it myself once I returned home. I recommend an exterior only.