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November 2023 by Ankit Vasavda
Forgot a preordered cake and ruined thanksgiving with no remorse or restitution besides a shrug and refund. Avoid this location if you need something done correctly.
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July 2023 by kelsey van mieghem
Just don’t go here they never have any of the flavors listed on the website and it’s always lackluster service. Anywhere else would be better
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February 2023 by Cindy Ricard
Love the staff, service and flavors.
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July 2022 by Katie H.
The owner here is always so friendly and accommodating. I do wish they had better hours, but I can understand if the help isn't there. They always have a variety of flavors and never seem to be out of anything! Best Baskin location in the surrounding areas
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September 2021 by Randy Vanatta
This place is awesome. One of the best places for anything chocolate! Definitely a downtown ! Plus they are military friendly.
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March 2021 by Vera Lane
Great for special gifts, celebrations and afternoon treats. Friendly and helpful staff managed by great owners.
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February 2021 by Barbara K. Brown
This is a great place for ice cream and worth standing in a the long line! My husband loved the rum raisin and I enjoyed the mocha chocolate chip!
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October 2020 by Judy L.
AVOID at ALL COSTSCame by tonight to grab two quarts. Ismail was the only worker in the store as was my family and I the only customers in the store. No one in the drive through. Walked in. Ismail was hiding somewhere in the back even though we were in the store for a few minutes. Finally, "Can I help you?" comes from Ismail as we finally settled on self helping ourselves to just buying pre packaged ice cream quarts to go.We handed it to Ismail and we had three gift cards to use. He said only one per transaction which we though was unusual. We went ahead and paid the difference and made two transactions. With money still left on the gift cards. We said we would do two transactions but he walked away after the first transaction.He came around and tried to take the other ice cream quart from us even though we said we'd purchase the second one too. He grumpily went behind the counter and rang up. When he handed the money back, he just placed it down and came back around the counter to follow us out to lock the front door behind us despite being open until 9pm. We arrived at 6:22pm.If you don't like your job, quit. There's plenty of people who are looking for jobs right now. There's no need to take your frustration out on us. We've only been in the store for 5 minutes. Customer service is lacking at this location.
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October 2020 by Makenzie Richard
Great place to meet and catch up with friends. The staff was sociable and attentive. The bill was reasonable I would say. Feels similar to a restaurant in New York I loved.
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August 2020 by Maddie S.
My friend and I both got doubles and I got the size of a single, but was still charged a double. The worker insisted our coupon was for dunkin not baskin Robbins when it said Baskin Robbins on the front.
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May 2020 by Maygen Hall
We ordered via phone for pick up last night and had a wonderful experience. We were treated with the best customer service. The staff went above and beyond what was expected. Thank you!
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November 2019 by Jon B.
There are a few BR around the area and there is a reason this one and the one in Grayslake have among the best reviews. They care about their customers and take their time to make sure you are satisfied with everything. If you need a cake, grab it here and let Mariam the cake last decorate it - she is absolutely amazing!
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October 2019 by Dan C
I love this Ice Cream, has anyone ever not liked ICE CREAM? C'Mon, this is the place to bring kids and family to relax and just enjoy a great tasting treat.
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June 2018 by Mathan Senthamizhselvan
Friendly staff
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April 2018 by JASON ROMBERGER
It's two great places in one billding Baskin-Robbins and Dunkin Donuts are a great place to go and get ice-cream, coffee, donut and muffin's as I really do love the blue Barry muffin's as well the staff are really friendly and helpful yet it's not a 24 hour store and they will run out of Donut's and muffin's by the later part of the afternoon and evening most day's.
