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October 2023 by Bridgette Sullivan
I reserved a car online. I went to pick it up and the employee made me wait while she washed a car before telling me that they did not have a car available to me. She also told me that because I prepaid, I had to call an 800 number to get a refund. I cannot believe how horrible the service was. I do not often leave reviews but this place is the worst. Avoid at all costs. And since she took so long to "help" me, the ride I had to get the car had left so I had to walk 10 miles home.
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September 2023 by Janet A Smart
Its unfortunate there isnt a minus stars option since that is what this establishment deserves.
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September 2023 by Janet Smart
Its unfortunate there isnt a minus stars option since that is what this establishment deserves.
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September 2023 by Janet S.
It's unfortunate there is not an option for minus stars as that would be the most appropriate rating for this establishment. The first clue to how it's going to go is the rude girl at the desk. It's the face of the business and it truly is how the rest of the experience will go.
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August 2023 by Jane Kim
We returned the car early but were charged for an extra day. They seemed to have completely different information for our car return. They charged us double of what the reservation said and did not call back to resolve the issue. Terrible. And their entrance is through some back alley and garbage dumpsters. If you pick up before the mall is open good luck finding their door.
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July 2023 by Albina Urmat
Just got the car to go to our family trip, we have 4 kids two of them have asthmasRent date 7/7/23Car smells like smokeIt’s dirtyStains and spills and sand everywhereI’m disappointed!!! To say the leastRe reserved a month ago expected nice and clean car!I would give 0 stars if I could
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June 2023 by Karen Richel
Couldn't rent the car. My credit card was18.60 short for the total. Wouldn't make an exception for the 18.60 on a different cardSo thank you for nothing. I guess it depends on what color you are
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September 2022 by Niko Bon (Nik)
Had some issues getting the car. She couldn't figure out how to add a driver & ended up authorizing $1000 on my credit card. Had no issues resolving it after returning the rental. The car was great & service was friendly & even with the card issues I would still rent from here again.
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July 2022 by Matthew Remington
I'm not what sure has happened at this location. Last year I rented from them and had a great experience, but we have rented from them several times in the last few months and each time we've been overcharged. The latest incident, the rental was prepaid but I extended for a few days. When I received my bill I was charged for the entire rental. The previous time there were incorrect incidental charges that had to be refunded. Another time a "security deposit" was charged (that hasn't been added to any bills before or since). CHECK YOUR CHARGES!!!
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May 2022 by Katrina Hampton
NEVER rent a car from this location!!! I reserved a car 2 months in advance. When my flight was delayed and I couldn't make it there before they closed, I called to let them know and that I would pay for that day regardless and I was picking up the car the following day. I was assured that this was not a problem, but when I went to pick up my car I was told there were NO cars available. No apology, no willingness to help alleviate the problem, just pure rudeness. I will never rent a car from them again and I usually rent one there 2 to 3 times a year. O stars!!
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January 2022 by say transportation corp
Worst place to book a car.... Rude people, bad service... Ending up with the cancelation!!!! Avoid this place!!!
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November 2021 by Nikole Bonni
Had some issues getting the car. She couldn't figure out how to add a driver & ended up authorizing $1000 on my credit card. Had no issues resolving it after returning the rental. The car was great & service was friendly & even with the card issues I would still rent from here again.
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November 2021 by adam hooks
nice and knowledgeable staff.Rita is great to work with.
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November 2021 by mark johnson
Always pickup from Libertyville. They are super professional and helpful
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October 2021 by Michael Jansen
Ritu at the counter was service focused. As our renting options were limited, Ritu went above and beyond to accommodate our rental request. We had a big party and she worked her “magic” to perfection. We cannot thank her enough. I wish all rental companies had people with the service first approach like Ritu showed us. What a fabulous experience!!
