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August 2021 by Kathy K.
Having a very hard time getting someone to return phone calls on some issues we have with our door and windows
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January 2021 by Michael F.
High quality product as represented. Great customer service from a friendly and truly expert staff. My experience was entirely different than the one low customer rating. The other low rating was from someone who never purchased their product? I replaced every window in my home and couldn't be happier.
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September 2020 by Linda B.
I'd like to thank Tom for working with us to handle an issue with a window that was long out of warranty. He went above and beyond to help us out. It was much appreciated!
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September 2020 by Kaivalya R.
Never got to the endpoint of reviewing them on their products. They failed, rather miserably, with their pre-sales follow-up and service. I was referred to them by my architect. The sales guy, well knowing in advance that I am a homeowner, not a contractor, came out to our home and presented their products to me. During discussions, I discovered that they sell themselves as the "manufacturer" of the products, not a full-service stop, which would also include installation. Hence, I immediately tried cutting short the meeting because I didn't want to put myself in a situation where, in case of a product issue, I end up in the middle of both, a manufacturer and an unrelated installer, in a "he did, we did" conflict.The sales guy, however, assured me that he may be able to refer me to some contractors who have experience installing their windows for their other customers. And from there, the infinite waiting began. I waited for them patiently, including leaving voicemails on their office number, on the sales guy's mobile number, sending texts and emails, etc. but no reply. I also left a voicemail for the owner, but he too never got back to me. I am sure the owner will now find the time and opportunity to respond to this online grievance, but at this time, it may be too little, too late. Inasmuch as I didn't want to go to a big brand company, and wanted to give this small company an opportunity, I guess they just blew it. Again, if you are like me, who wants a 1-stop shop experience (material and labor included), I strongly recommend that you look elsewhere. If truth be told, it is not worth getting into a situation where potentially, a supplier and an installer would blame each other, while you are stuck in the middle, with no end to resolution.
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July 2020 by Threads Big and Tall
Ive used Classic on my last 7 projects and I must say they are the best window i've used as a builder. You can feel the difference in the weight of the product, which translates to the overall superior quality to other windows. That and they have the best customer service out there! Highly recommend them for small or large projects. --Derek- Elite Estate Build
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March 2020 by John Elias
Being a designer and builder of high-end custom homes, we demand a lot from our subcontractors and suppliers, in order to provide our clients with the best. Classic Windows helps us deliver on our promises to our clients! We have dealt with many window manufacturers and suppliers in the 20 years we've been building custom homes and Classic is one of the best! Their windows are superior to most of the big name, national manufacturers! We love that we can customize most details that the big names won't do! If you are looking for well made windows and great customer service, look no further!
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May 2019 by Terri R
Building a new home can be overwhelming with all the choices and decisions that need to be made. From our first "window shopping" experience with Tommy at Classic Windows, we received an education about windows and doors. He not only took time to explain the Classic Windows history and design, but we also toured where the windows and doors are built custom, very impressive! They have an exceptional quality product at a competitive price point. Our new windows/doors were installed this week and look fantastic. The external window trim color choices were numerous, beyond white or black. We highly recommend this local business for any need of windows and doors. Thanks Classic Windows!
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April 2019 by Pam Sarsfield
So happy with our windows from Classic Windows! A totally different experience, buying directly from the manufacturer, being able to see them made in their facility, and having a direct contact, Tom Davis, that helps you make good decisions. Our architect told me about Classic, that their windows were superior to the major brands and a cost savings because your builder can buy direct, and does not have to go through a wholesaler, or a dealer. Our builder was unaware of Classic, so we were invited to visit Classic for a tour of their manufacturing facility and met their staff. After dealing with them for our new construction, Classic is now the source of choice for our builder's other clients. We saved thousands of dollars over Marvins. And they are so beautiful!
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November 2018 by J Van Bolt
terrible
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June 2018 by Julie W.
High priced, low quality, horrible service, bad warrantee. Don't walk, RUN from Classic Windows! I am a licensed real estate agent, familiar with the major Northshore high-end home builders. To the best of my knowledgde, none use Classic Windows and with good reason. My own house is 14-years-old and unfortunately has Classic Windows. If you are thinking of installing their product, I will invite you over to see what they will look like in the future. Several of my windows had seal failures within 6-years apparently due to the faulty glass inserts Classic bought from another company. Despite this, I was charged high labor costs for replacing. I informed Tom of a seal failure in my office and asked if he would honor my warrantee if I waited beyond warrantee to have it replaced, so I could save on Classic's high trip charge by having multiple windows replaced at once. Also, it costs over $500 for movers to come twice to move the furniture away from and back under the window(s) to be replaced. Because I have several seal failures, I preferred to hold off on the high cost. He said he would honor it. When I called to have the windows replaced, Tom was nasty and refused to honor his promise, sighting an expired warrantee. Furthermore, he lied about a major error Classic Windows made during the initial installation of my French doors. The builder ordered and paid for a sliding screen, but Classic installed the wrong threshold and surrounding hardware, thus making it impossible to install the sliding screen without removing the doors, installing the correct threshold and reinstalling the doors. I have my house's inventory list (builder provided) as well as the sliding screen that was left in my basement. Tom lied about the mistake, said the screen had been mistakenly left at my house, yeah right! The right and honest thing to do would have been to admit the obvious mistake, appologize, fix it and not charge. Also, Tom admitted that Classic Windows has major problems with seal failures due to faulty glass inserts they used, thus short warrantees (mine is only 10 years). He said all of my windows will need replacing, an astronomical expense. Therefore, I have shared my bad expreience with builders and homeowners to save them from getting ripped-off. My advice, buy high quality windows and glass doors from a large, reputable company like Pella, Anderson, etc.
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February 2017 by Robin T.
I ordered custom windows from Classic Windows for my new construction. Windows were installed in 2014. I compared many top-notch brands available in the market and found that Classic windows products were equally good or better than the top brand products. Prices were very reasonable. I waited two winters after I moved in, to write a review about them. I made a service call during this time and they showed up on the next day and service was really good. The defect was due to a mistake in the installation by carpenters. But Classic windows fixed it. I would happily recommend Classic Windows to anyone for quality products and service.
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February 2014 by Johnny C.
Top notch guys and top notch product. And their prices are very reasonable! It was a pleasure to do business with them...
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April 2013 by Joan A.
Classic Windows is an outstanding company to work with. Not only do they provide an exceptional quality product their customer service is top notch. Tom Davis at Classic Windows assisted us with every detail of our window selection process of our home building project. Tom guided us, the builder and architect through the process of selecting the best windows and doors for our home based on quality and design. Not only was Tom instrumental in educating us in the quality level of different windows he also helped us achieve our vision of how we wanted the windows to look. He offered samples, researched hardware and provided competitive pricing when compared to large national window companies. Our doors and window's have been installed and they are meeting every expectation we have. We would highly recommend Classic Windows to anyone who wants a high quality product, great customer service and competitive pricing. I love that we chose to support our local Libertyville businesses by working with Classic Windows.
