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March 2024 by Abid Ali Shahjahan
Never again with H&R and especially don’t recommend this location at all. They never sent my file to IRS and no one here picks calls. I worked with Alex at this location but he never responds to messages or returns back calls. Once they get money, they will forget your case. Do your taxes somewhere else and definitely do not recommended this location. You will regret for life.
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September 2023 by Scott Jorgensen
Thorough. Kind and professional
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April 2023 by Jessica Arriaga
Victor was my tax preparer this year and he was absolutely fabulous!He was patient, kind, knowledgeable, and fast (less than an hour)!This location was busy but clean and I highly recommend Victor.
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April 2023 by Ikram Khan
too expensive compare to other companies. Never again with H&R block
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March 2023 by Vince Sahagun
Everybody here was very welcoming! My wife and I had the opportunity to work with Chuck. This was our first time filing taxes married and Chuck did an excellent job explaining all of the steps, was friendly, and was organized. Highly recommend him.
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February 2023 by Jesse Kidd
Alan is the best! We recommend him 100%
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January 2023 by Emmanuel Zackory
They would've had a better review if they didn't have this old banshee working the front desk. Called in this morning and spoke with a gentleman who was super professional and courteous and stated that they accept walk ins. So we go to the location and this old harpy was so rude and just brashly says I don't have anyone available until this afternoon. We stated what was told to us and she again curtly states well I don't know what to tell you I don't have anyone available until this afternoon. She was frowning and just ultimately looked like someone who hates their job. Why would you stick someone like this at the front desk is beyond me since first impressions are everything in any kind of customer service related business. I will never go to this location again as long as this old cauliflower haired scarecrow is there.
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May 2022 by Stacey Shell
Do not go here if you have complicated taxes. I called in February, explained why my taxes were complicated (Schedule K), and I was assured that they had the expertise to handle my taxes. I started uploading my tax information as I received it. The person assigned couldn't "find" my documents unless I called him and gave him my SSN. After the second time of him not "finding" my documents, I started to lose confidence. My confidence was totally shot, when I was able to upload the final document and he immediately said that this was too complicated and he couldn't do it...A week before the taxes needed to be filed! This final document doesn't get sent until April, which I let them know that there would be a short turnaround. They were confident, until they weren't. Get a real accountant if your taxes are in any way unusual.
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April 2022 by Shane Ferree
I've only done my taxes at the Libertyville location. I live in round lake but I still make my trip to libertyville.
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April 2022 by Lynne W HOA
Been an HR Block customer for 20 years. Victor has prepared my taxes exclusively for several years. He is very helpful, accommodating, and provides excellent service. He also provides explanation on my taxes and the current tax laws to help me get the best refund. He is always up to speed on the tax laws. I am very happy with the service provided. I will back to HR block repeatedly.
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April 2022 by Mundo Vega
Alan Nudelman is the best tax professional we have worked with. He is knowledgeable, compassionate and has a very high work ethic.
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April 2022 by Susan Lopez
We love working with Chuck. Palmer
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March 2022 by Nancy Zientko
I have had Chuck Palmer do my taxes for over 12 years now. He is professional,thorough,and always pleasant. I true asset to H & R Block!
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March 2022 by Hemanth Babu
Alex who helped for our ITIN and tax filling was very kind and he listens everything thing from our end and he did everything keeping our interest in mind.
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March 2022 by Dorothy Casey
Mr. Palmer was extremely professional and made everything look easy.