Insurance in Libertyville, IL

“Jacob Nieves was such a big help! He really took the time to work with me and my wife on our policy and explained everything thoroughly. He was very kind and patient with us. I look forward to working with him!”

“Joe Bertram was very responsive to my immediate needs regarding car insurance and renter's insurance. Joe was positive and confident and that was what I needed when I bought a new car and changing insurance companies. Dawn Wegner contributed greatly by finding affordable insurance and she was very communicative and personable. I am so happy!”

“I have been with American Family Insurance since 1995 and could NOT be happier with their products & customer service. I was very lucky to have connected with an amazing agent from the beginning. I did not realize how fantastic my first agent was until she retired and I was transitioned to a new Agent -- after several issues with her, I transitioned to another Agent, and had the same unsatisfactory experience. After calling the AmFam HQ in Madison, I was connected with Trevor Pachis of Pachis & Associates -- WHAT A 180* turnaround!

Trevor and I met personally, first, and he gave me his cell phone number to text him directly with any issues I might experience. And he lived up to that promise as I've had to connect with him a couple of times over the past year. Always responsive, always got me in touch with the right person at his Agency, and every challenge I experienced was handled near-flawlessly.

Recently, I had a need to revisit my Homeowner's Policy for changes to my coverage levels, so I texted Trevor & he connected me with Kristi Johnson. I have been attempting to review/revise my Policy for a number of years and had several challenges in doing so until I finally was blessed with having a meeting with Kristi.

What has taken several phone calls & a lot of frustration on my part prior to connecting with Pachis & Associates, Kristi came to the meeting prepared by already reviewing my Policy, had some suggestions, listened to my thoughts on coverage, and she was able to reconcile in 45 minutes what I'd spent blood, sweat, and tears (mostly tears) trying to do on my own for far too long! Kristi knew exactly what I wanted, we discussed thoughts I had (even though I am not an expert), and reconciled everything I needed to in one telephone call. She is AMAZINGLY knowledgeable & I felt like my business was not only important to her, but important to get right the first time so that this could be my last call to AmFam about my coverage.

In short, I am over the moon to have finally found a partner in Pachis & Associates and have the privilege of working with Kristi. I was spoiled with my first Agent & her level of customer service (I just didn't know it) -- I now feel spoiled again, and that has been a long time coming! I wholeheartedly recommend Pachis & Associates and, especially, Kristi & Trevor -- nobody is going to claim that Home and Auto insurance is something you want to spend time finding or reviewing, but at least Kristi & Trevor have taken the pain out of it for me. And that has been a long time coming! THANK YOU BOTH!”

“I have been with Allstate for years, in Illinois, Texas, California, and North Carolina. I have never been disappointed with my coverage or their service. Craig Takaoka is an excellent agent.”

“Wm. Schwartz & Co always goes above and beyond when it comes to servicing clients. They are responsive and so pleasant to work with - highly recommend giving them the opportunity to quote for your personal or commercial lines of insurance!”

“I highly recommend Jim Olive for anyone looking for a reliable, professional insurance agent. We recently had to navigate a complicated homeowner's claim. Jim's excellent help resulted in a favorable result. He is responsive, patient, and professional.”