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December 2023 by Oscar L.
I was trying to buy a vehicle here with no help. I called, emailed and text and was given the runaround. Patrick and Victoria did not treat me like a customer so I went somewhere else. Also they tried to highball on price and APR. shame on you.
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December 2023 by Guy U.
Bought very lightly used Solterra here and it was the best car buying experience I have ever had. No pressure, no funny math, just a very straight-forward process. A rep took the time to sit in the car with me and literally went through all the controls and features and answered questions. I hate car shopping (at do most people I think) but this was a pleasant experience.
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December 2023 by Luis Hernandez
Recently bought a used car from there and when we test drove the car I brought up a noise the car had, was told it was inspected so had nothing to worry about. Month later both struts had to be replaced and I was being charged at first, after talking to a few people I wasn’t charged. When I bough the car I was told that they owe me a second key cause I was only given one. I was given the key but they want me to pay for the program in order for the key to work. Nothing but problems with this dealer. Don’t recommend anyone to this place
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October 2023 by Brian V.
Their service shop is always trying to upsell you on unneeded services. At 30k they said I needed to replace the differential fluid. The maintenance owners manual says the are to inspect it. They said they didn't inspect it because they "know" it needs to be replaced. I called Subaru USA to ask about this. They told me the dealer should inspect for oxidation, water, metal contamination. When I went back for an oil change, I asked them to clarify and they double downed on needing to do the differential fluid change with no inspection. I don't go their anymore. On the plus side they can replace the oil and rotate tires as well as wash the car. Just say "no" to their upsell.
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September 2023 by Balance S.
I took our 2023 Subaru Ascent in for a scheduled oil change. Car was spotless when I picked it up and done in less than 1 hour. My service writer, Diana, was attentive, courteous and professional. Great support - Many Thanks ! ! !
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August 2023 by B G.
This dealership was my go to place for many years as I purchased two Foresters there. Did all required services there as well. Two days ago stopped for oil change, it was done rather quickly and I drove back home. Simple job....but not this time. The car was sitting on the driveway for awhile and then overnight in the garage. Taking the car out next afternoon I found a puddle of oil on the garage floor and two puddles on the driveway. Driveway was resealed a week ago. Went back to Service and asked for a Service Manager. He wasn't available, but I was told he'd call me in the morning. The service technician said that Oil Filter wasn't properly installed which allows for oil leaks leaks. I wanted to discuss the issue with Service Manager, but he never called me back, even after I left him a message. I believe it could be dangerous if I didn't notice on time and took the car driving out of town as I intended to do.Service must be improved, and vehicles reviewed buy specialists before handed back to customers after service. Will think twice before doing buisiness with this dealership.
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June 2023 by Axel Segovia
Great service!
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April 2023 by Yale Bass
I brought my car here after I was in an accident. Not my fault. It was one of the best decisions I ever made. A great experience. Thank you to everyone who worked on my car. A special shout out to Melissa and the shuttle drivers. Great job!
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March 2023 by Betsy W.
Our son's car was recently in for service for an extended period of time. Diana and her manager are the best! We were kept up to date on the repairs and were very well taken care of. They turned a very bad situation into a bearable situation. Thank you.
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February 2023 by Andy K.
The internet sales is a joke. I found the car in car guru. They must of called me three times and even sent me a txt. The next morning I sent them a txt made a long drive to the dealership and of course the car I wanted was not there. Terrible experience.
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February 2023 by Close Wheeler/
Experience was very satisfying until it came time to meet with the Finance Department. We had to wait an hour and a half before we got in with someone and we were conducting a cash sale (i.e. no financing!). No one in the dealership was able to offer any help to speed up the process even tho we made it very clear that we were on a timeline and had a 2 hr drive ahead of us to get home. Extremely frustrating and, unfortunately, this soured our experience with this dealership.
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January 2023 by Sooraj Kumar
This service center is a no-go for me.I recently went for brake change service and was kind of ripped off. I had requested for a wheel alignment check and declined to do the alignment if needed. I was told that the service was already done but they won't charge me because I didn't approve it (even got the alignment charts). The receipt even had a full 150$ waived off. But my car which didn't have a driveability issue now started to drift to one direction. They swapped the front tires apparently saying that I had a tire pull. It didn't make sense because I didn't have a driveability issue.Two weeks later, I dropped in again to check this issue and was told that the alignment has to be corrected and that I have to pay another 150$. Insane!My very first visit here for an oil change a few months back, they saw oil spots and potentially an oil leak which could be covered under the power train warranty and was asked to drop off the car for 2 weeks in exchange for a loaner car. I was told that "the company had big pockets". I never came back until recently. But I am never returning and do not suggest this service center for your Subaru.
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May 2022 by Jessie D.
Damian was our salesperson and he was great to work with. He was so helpful and answered any and all questions I had about the cars I was interested in. You could tell he genuinely cared about his clients and wanted the best for them. I HIGHLY recommend Damian to anyone that is looking for a car. Honestly couldn't have asked for a better salesperson to work with. Ended up buying a 2019 Jeep Compass Latitude and couldn't be happier with it!
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March 2022 by Alie S.
Scheduled an appointment for my mother. She went in for an oil change. I told her that she would likely also be talked into a tire rotation. (Her car had 24,000 miles on it, and this was her first oil change since she purchased it nearly a year ago - she doesn't drive much.)She was steamrolled into $750 worth of unnecessary maintenance, even after explaining to the service technician that she is a senior citizen on a fixed income. Absolutely appalled at the treatment she received. Will never recommend this place for service.
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May 2021 by Shelly D.
I highly recommend here to buy a car!Damian was our salesman, very helpful and we actually bought a 2021 limited Subaru Crosstrek! We had a good deal and very happy with the purchase. This is our very first time to own a subaru but well worth it. If we need another subaru or someone looking for subaru car i will definitely recommend Damian! Must try this place. You won't regret!
