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November 2023 by Udona Barnes
They get zero stars from me due to them selling me a horrible vehicle and I’ve only had it for five months now and the engine is in failure and so is the alternator has broken parts loose inside and I told them that something was wrong within the first 30days and now today I am fighting to get my car fixed. The warranty company will not cover this issue so I need the dealer to take responsibility and fix the problem or give me a new car or refund my money. But I will never go back to this company again. The guy who helped me with the car didn’t even work there anymore and that was just the next day (very strange). I’ve reported this dealership to the Better Business Bureau, Federal Trade Commission & Americans with Disabilities ActToday is July 21, 2023 and I came to update my review due to the fact that my issue with the dealership has not yet been resolved! I had to pay a different Hyundai dealership to do a diagnostic test on my car to find out that the car also has a transmission problem!!!!! It’s cheaper for them just to swap out my vehicle for a different and they want to give me one that is a lot less than what I paid for (saying it’s due to taxes) they are trying to beat me out of my money!!! I gave them a check upfront for a car that was never checked out before it was sold! Not my fault!! I’m severely stressed about this situation. I continued to bring this car into that dealership for five months and no one believed me and now they want to give me a car that’s less than what I paid for!!! I WILL CONTINUE TO POST UNTIL THEY DO THE RIGHT THING OR I WILL GET A LAWYER!!!It’s been four months since I’ve updated my review well I’m still not happy with this dealer but my car was swapped out for a 2013 Nissan pathfinder and let’s just say it has more issues than the Hyundai. Be very careful and aware look at the vehicle very carefully before you buy. Bring your own mechanic. This dealership is selling lemonade vehicles!!!
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November 2023 by kanza Jamal
Our visit to this dealership turned out to be one of the most disappointing experiences we've ever had. Our interaction was primarily with Daniel, who served as our dealer.Daniel requested my husband's driver's license for a test drive, which seemed standard. However, he held onto it throughout our discussions about the deal, and it became clear that he had no intention of returning it unless we agreed to close the deal on that very day. He was not even sharing the interest rate with us which sound quite fishy. Given the late hour, we unfortunately forgot to retrieve the license before leaving.The next day, when we contacted Daniel regarding the driver's license, his responses were extremely frustrating. Initially, he assured us that he was searching for it and believed it would turn up before we returned to finalize the deal. However, after several attempts to follow up, he abruptly changed his stance. When we requested a photo or any form of proof of the license, he flatly refused, citing that he was occupied with other deals.This experience was beyond disappointing. It's important to emphasize that customers should never feel pressured or obligated to close a deal with a specific dealership. Having multiple options is essential in any major purchase decision. The lack of professionalism and disregard for our concerns displayed by this dealership, particularly Daniel, was nothing short of unacceptable."I hope this revised review better captures your experience at the dealership.
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October 2023 by Guillermo Garfias Jr
Great experience overall at Liberty Nissan. My awesome salesman was Charlie FeldmannCharlie went above and beyond to get me the exact car that I wanted. He made sure I took home what I wanted. He was very patient, polite, answered all my questions, let me test drive all the cars I needed to without being pushy. He was making everything happen fast and efficiently. The car I wanted, had sold earlier and Charlie found me an even nicer one that had not been stocked yet so I especially appreciate that. I can’t say enough about Charlie, he’s outstandingManager Muhammed Y. Aka MO was great too. He worked with me as best as he could to help us finalize this deal. Also, very polite, attentive, and I really felt like he wanted to help me, also went above and beyond for meI definitely recommend this dealership, especially if you want a dealership.Tony, who did all my final paperwork was also a great guy to deal with, explained everything and then some.Thank you all!!
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September 2023 by Jeff Greene
GREAT EXPERIENCE WITH LIBERTY AUTO PLAZA NEW CAR PURCHASEA huge thank you to Muhammed (Mo) and Guillermo of Liberty Auto Plaza for the honest and transparent pricing and pleasant experience when purchasing my new 2023 Nissan Sentra SV. Unfortunately, this is extremely rare with today’s car dealerships. Both staff from the start were respectful of me as a purchaser and did not treat me like a mark. In my first phone conversation with Mo, I told him what I believed the OUT-THE-DOOR price would be, based on what the MSRP, Destination Charges, Liberty Auto Plaza Seller price, what Dealer Doc fees (which are limited to $347 by Illinois state law) should be, Title, Registration, and Tax. Mo agreed and we were done. Just prior to sitting down with them when I arrived the next day, I checked out the unit I was getting to make sure there were no issues, test drove it, and Guillermo went through an orientation of the car. (Note to buyer-do your research of the car and specific unit before you call. Know what it should be priced and what you are willing to pay, before even contacting a dealer. They should respect your knowledge. Mo and Guillermo did. If a dealer does not, and still tries to push things on you, bait and switch prices different than advertised, walk away.)Both on our phone conversation and when I arrived at the dealership, there was no pressure, or add-ons, no push to finance with them, unnecessary services, etc. encouraged or urged for me to buy. We again checked the price I figured against theirs and they actually charged me slightly less than I had figured. In 15 minutes, I had an agreed upon written price. When asked if I was trading in my old vehicle, I said, “Depends on their offer,” they appraised it and gave me an offer. They honestly told me that since although my car was in good shape and had extremely low miles for an 18-year-old car, I would get a better price if I sold it by myself. To not have to go through the extra work of selling it on my own, I accepted their trade-in offer, even though it was about $1,000 less I could get on my own. I was there an additional one hour for them to finish the final cleanup and prep of the new car, while I went through the paperwork with the finance staff. (I had only called them the late afternoon before about this specific unit, not giving them much time to prep it earlier.) Again, they did not pressure me to buy an extended warranty or to finance with them. When offered and I said, “No thank you,” we moved on.This is how honest, easy, and quick a purchase of a new car should be. I highly recommend Mo, Guillermo, and Liberty Auto Plaza.
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September 2023 by Nancy Reyes
Hi had Charlie as my 2nd salesman. I went to buy my daughter her 1st car. He was very nice He was very patient and answered all my questions. My daughter is super happy with her car.We bought a Nissan Sentra. While Driving the car for a week, i loved how it hugged the corners. With all the safety features i know my daughter is safe. I would definitely go back to Charlie for any future purchases. Anyone looking for a new car should ask for Charlie. I Highly recommend it. The 5 stars goes to Charlie.PS avoid at all cost a man named Isaac. (While looking at the car I noticed something) He was very bad tempered and rude. I politely asked him a question and he yelled at me to shut up, screamed at my daughter for no reason. Worst experience in my life, traumatized my daughter.
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September 2023 by Deborah Jones
WAS IN liberty Yesterday 8/19/23 and Q did his Thang took real good care of my daughter. Very well spoken made sure she understood what she had to do and how when and where. Worked with her made sure she was satisfied with the car she saw and purchased. Q is very hard working man won't quit until the job is done. I'm very pleased to know Q THANK YOU SO MUCH Q I SO APPRECIATE YOU JOB WELL DONE BLESSINGS
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September 2023 by Jeronimo Paredes
Horrible horrible service. They’re all nice at first promising you the world saying they’ll take care of you and I got yelled at over asking a simple question. Isaac the sales guy had told me anything wrong with the vehicle they would replace and after sending them a picture of what the Delearship had done to the front bumper after installing the front plate he started yelling at me saying I hit the car and that they’re guys would never do anything like that which clearly they did mess up my front bumper now I’m stuck with having to replace the front bumper on this car horrible horrible service. if you can avoid this delearship they will just lie to you get you in a the car and forget about their promises. Better off going somewhere else.
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August 2023 by Monic L.
I should have read the reviews of this place before purchasing a vehicle. Car shopping takes the energy out of you and so I thought I found a good deal. It was an as is car and it looked to be in good condition when I did the walk through and test drive so I decided to buy it. Asked them about a second key and the salesman waited until after I signed to show me the key which had tape holding it together. I was coming back to pick up the next day. Christian wasn't there he told someone else to handle the final paperwork and exchange of keys. When I asked about it oh it was just for reinforcement. Key fell apart trying to use it and now I have to go get a second key from Ace. Also after a few days of driving the change battery light came on. The salesperson Christian said everything was in good standing. Guess who has to now buy a new battery? I wish I didn't go with them. Made the car look good long enough for me to purchase it and now all these problems popping up. Stay away from this dealership.
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August 2023 by GMan R.
My immediate Sales was super sweet.. Really nice.. however his manager was rude.. I guess he did not like my offer, just handed me the keys.. When I told him that I was not there to buy and drive away the car, he replied, then why did I show up?Very rude.. Never going back there..
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August 2023 by Jeff G.
GREAT EXPERIENCE WITH LIBERTY AUTO PLAZA NEW CAR PURCHASEA huge thank you to Muhammed (Mo) and Guillermo of Liberty Auto Plaza for the honest and transparent pricing and pleasant experience when purchasing my new 2023 Nissan Sentra SV. Unfortunately, this is extremely rare with today's car dealerships. Both staff from the start were respectful of me as a purchaser and did not treat me like a mark. In my first phone conversation with Mo, I told him what I believed the OUT-THE-DOOR price would be, based on what the MSRP, Destination Charges, Liberty Auto Plaza Seller price, what Dealer Doc fees (which are limited to $347 by Illinois state law) should be, Title, Registration, and Tax. Mo agreed and we were done. Just prior to sitting down with them when I arrived the next day, I checked out the unit I was getting to make sure there were no issues, test drove it, and Guillermo went through an orientation of the car. (Note to buyer-do your research of the car and specific unit before you call. Know what it should be priced and what you are willing to pay, before even contacting a dealer. They should respect your knowledge. Mo and Guillermo did. If a dealer does not, and still tries to push things on you, bait and switch prices different than advertised, walk away.)Both on our phone conversation and when I arrived at the dealership, there was no pressure, or add-ons, no push to finance with them, unnecessary services, etc. encouraged or urged for me to buy. We again checked the price I figured against theirs and they actually charged me slightly less than I had figured. In 15 minutes, I had an agreed upon written price. When asked if I was trading in my old vehicle, I said, "Depends on their offer," they appraised it and gave me an offer. They honestly told me that since although my car was in good shape and had extremely low miles for an 18-year-old car, I would get a better price if I sold it by myself. To not have to go through the extra work of selling it on my own, I accepted their trade-in offer, even though it was about $1,000 less I could get on my own. I was there an additional one hour for them to finish the final cleanup and prep of the new car, while I went through the paperwork with the finance staff. (I had only called them the late afternoon before about this specific unit, not giving them much time to prep it earlier.) Again, they did not pressure me to buy an extended warranty or to finance with them. When offered and I said, "No thank you," we moved on.This is how honest, easy, and quick a purchase of a new car should be. I highly recommend Mo, Guillermo, and Liberty Auto Plaza.Read more about my search for a new car below, if interested.I finally moved from my loved 18-year-old Mazda 3 SP23 and purchased a new car. I have been trying to decide for 8 to 10 years what to buy. To say I find it difficult for me to spend money, especially large amounts of money, on myself would be an understatement. So many "cool" and good cars have come out and when I am close to deciding, a new one would come out that I liked. For a long time, I was leaning toward an SUV. Pre-COVID times, every time I was about to buy one, the one I wanted would always seem to be snatched up by someone else, before I could get the gumption to pull the trigger. There was another kind of car always lurking. Whenever I would see someone else driving one on the road, it would turn my head. I would always look at one when I saw it on a car lot when I was looking at SUVs, but thought, "No, I 'm getting an SUV."Then COVID happened and no cars were available to find, adding more years to my search for purchasing a new car. Recently, as the supply started to make more of them available, the bastard car dealers were, and still are, taking advantage and are adding huge "Market Adjustment," or other euphemisms to the price. Most of the SUVs I was looking at have increased in MSRP price 40% or more, even before the dealer markup they put on top of that. One dealer added $7,000. Another added $10,00
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July 2023 by Body Salvage
Dealer agreed on an out-the-door price then at signing they padded the price more than $3,000 and it is now turning into a huge mess. I would NOT recommend this dealership to anyone.
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July 2023 by William Simon
The sales man Willie Lopez was great. He kept me calm during the process and was very professional and very honest, which is rare. I will def send all my people to them.
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May 2023 by Cecile Whittenburg
I know I don’t have the best credit but I have a good job. Mike in finance was amazing. He worked for me and got me into an excellent car with basically no money down when no other dealership would take a chance on me. The sales man Willie Lopez was great. He kept me calm during the process and was very professional and very honest, which is rare. I will def send all my people to them.
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April 2023 by Kierra P.
Worst car lot ever! I did the whole finance application was told I got approved, salesman named CHRISTIAN HERNANDEZ had me sign my finance paperwork took my money, my trade in title & told me the car had to go through service to come back the next day. Well the next day came he TEXT me asking what time I was coming I told him when I get off work he then proceeded to say car wont be finish until the next day. I'm like ok but you said today. I went all the way to the lot. The sales person I was working with CHRISTIAN HERNANDEZ was no where to be found "he left early" So I met with a different salesman for them to tell me I was not approved so I had to do more credit checks through banks to get approved & that I also needed to put more money down along with my payments would be higher. Also for some reason they can't "track" down my payment but I have a receipt & bank statement when it was taken! THE WORST. DO NOT BUY FROM HERE! RIP OFF!
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April 2023 by Francisco R.
Not very professionally run, pretty poor overall experience. The people that work here should be ashamed of themselves. We placed a $500 refundable deposit for a new KIA Carnival back on 8-2-2022 with the understanding that we were looking at 4+ months to delivery. At no time did they update us as to the status of the delivery - we always had to reach out and get an update. Fast forward to March of 2023 and still no word or expectation to delivery. We decided to cancel on 3-14-23 and get a refund (called it in). Another phone call on 3-30, another on 4-5, and another to "the boss" Steve on 4-6 and I now placed a dispute with my credit card company. Why haven't we received our refund in that 3 week time period and NOBODY there returns phone calls? I wish I could go MAGA on them and take a dump on their empty sales floor.