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January 2024 by Tomasz Jedynak
This is my second review, and I do know not how to express myself. Please forgive my errors as English is my second language. These guys are the greatest.
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January 2024 by Jarrett Miller
My wife and I purchased our vehicles here in 2021 which included 3 years of service at time of purchase. Since then we’ve moved significantly further away from this dealer and have been going to our own local VW. My 30K service came up in November and my local dealer did it without issue. My wife’s just came up this week and since the vehicle was brought over from another dealership at the time of purchase, the 30K was never added to the system when looking up her car. Our local dealer told us to reach out to Libertyville to get this rectified but they refuse to honor the service unless we bring it to them, mind you my local VW already completed the service as we all assumed Libertyville would act in good faith and honor their commitment, a factor in why we chose to buy this car in the first place. I was told several times by Jean Paul in service that this was their fault, but he could not give the go ahead on anything until the sales manager had a chance to look it over. 24 hours later we spoke with Curt who told us he didn’t owe us anything but if we brought the vehicle in to have them they would perform the service. Buyer beware, these people will not be there for you after the check clears
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January 2024 by Rhonda Clark
I wanted to take the time to send out a huge thank you to Curt Biron and his salesman Lucas for their outstanding service in assisting my son Cameron with his very first vehicle purchase! Cameron loves his brand new VW Jetta SE. These two made the entire experience exciting and fun! These two gentlemen have no idea what they did for my son this past Saturday! I will be going back in the future my next car buying experience! I highly recommend this dealership. From start to finish, even the cashier, a phenomenal experience!
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January 2024 by laurence feldman
We have either leased 5 cars now w/ Liberty. Max Wei always takes care of our family, wife and both daughters now clients of his.He truly appreciates our business and we appreciate his willingness to give the very best deal he can.
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January 2024 by Morgan Sanchez
Liberty VW service center's Brandon has been a delight to work with. He has personally helped alleviate my concerns about specific areas of my 20 year old VW Golf as well as been courteous, patient, and thorough with any of my concerns.Techs perform great service and you are updated with progress through email/text.Amenities include drink and snack vending machines that take credit/debit plus cash and free coffee and enclosed kids play area.Financing options available for services, last minute appointments if you call in. Highly recommended, not your typical dealership service center. Liberty VW is a gem.
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November 2023 by Samantha B.
I have to say that Liberty VW is an exceptional dealership. Brandon and Thomas were absolutely wonderful in helping me with service. Brandon takes care of his customers and was very professional and considerate of my needs. I put a lot of trust in him and he came through for me when I was in a vulnerable state with my car troubles. Thomas is an excellent sales rep and was very helpful with me getting a new car. Overall, they are very efficient and hardworking staff that is very hard to find now a days. thank you Liberty VW!
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November 2023 by Trelisa Stackhouse
My buying process was quick and with ease. And most importantly I'm driving what I love. Thank you Q and Liberty Auto!
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October 2023 by kevin merkel
Tom our sales consultant was knowledgeable and friendly, providing a comfortable experience. Price was as expected and discussed. Will absolutely recommend to friends and family and do business here again.
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October 2023 by Angelica Callaghan
Loved my experience here. Brandon in service always helped me. He is nice, dependable, and honest. Always trusted him with my car.
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August 2023 by Aaron Peterson
This is by far the best car buying experience I have had ever in my life. Lucas H. was our salesman, holy cow amazing. He knows his stuff. They are not pressure salesman and he was very patient with me! He shared his text and he kept up with me the 3-4 days it took for me to make a decision and shop a deal. He answered all my questions about moving from Gas to Electric. I had some anxiety about this and they remained patient through it all. On top of it all, they continued to shop my used car and got more for it than they thought and they turned that into a lower payment than I expected and originally agreed to, by a significant amount. This shows me how well they treat customers and I am happy with my Volkswagen ID.4 lease. Lucas is absolutely amazing and I hope to have a relationship with him and this dealership moving forward for a long time. A+++++ experience, never happy buying a car due to the process, Lucas and the whole dealership all the way to financing went so smoothly, I am at a loss of words! Amazing job!
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August 2023 by Diana Guarin
Lucas made very easy the porcess to change my previous Tiguan to my super beautiful new Tiguan . He worked with me to find the best one .Thank You Lucas !!!!
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July 2023 by Wanda Payton
Very friendly staff. My buying process went very smooth. Que is the man to ask for. He'll get you rolling.
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July 2023 by Cinthya Hernandez
This weekend I took in my truck for a flat. However i left it trough the weekend at the shop because they were not able to install new key last time so i left it there for Monday to be picked up.Service guy Brandon whom normally is the one to help me call and said my car was ready, he wanted me to turn in my old key and i told him when i bought the car i was told if lost I didn’t need to pay or turn in a key, its when he started being rude, decided to keep cutting me off as i was speaking to him on the phone, and told me i was only causing problems to him and was only fighting with the two service guys they have for no reason.Which why would i stay quiet about being told verbally my oil change was done and in the paper i was given didn’t show it was. So once again i had to come back to do the oil change. When that happen i ask for a manager and no one was available so i sat Brandon down and express my concerns to him because he took care of my car. Which in no way did i get loud, or disrespectful as he did trough the phone accusing me of being rude and loud to him.Then i spoke to service manager that Monday picking up my car because I wasn’t willing to work with Brandon anymore but kept being cut off once agin trying to explain the situation and all he said was it will take some time to investigate the call.I decided to get up and just ask for my car and keys.5minutes later they gave a call to the insurance i purchase and found out the key was cover. Which only took 5 minutes of their time to make that call and find out what i was asking Brandon to figure out for me because i new it was cover he just decided to not believe me and fight me over it.I will not recommend anyone to this service, or dealer for that matter because is not the first or second time having issues here with the employees.We also get question when coming in trough the front door of why are we going trough VW door if we are driving a Nissan. Let alone our other car that is a VW was at the shop that day.
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July 2023 by Holly Whitlock-Glave
Amazing service! Curt and Lucas gave us the best customer service we've ever had at any dealership. They answered all our questions but never pushed us to buy the vehicle. We were shopping in the evening and uncertain about a particular color, so they suggested we return the next day to see the vehicle in the daylight. With no guarantee that we'd actually return, they fully detailed the vehicle, filled the gas tank and set it aside for us. Turned out we loved it! Would highly recommend to friends and family!
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July 2023 by Gideon Pioneer
I bought my Golf here in 2015 and been coming here for oil changes. All the reps have been great and real and kind. Special shoutout to Brandon whom I had the luck to have been my service rep a few times in a row! Wonderful rep!