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March 2024 by Jose C.
Although from the outside it looks very attracting, it's kinda mid. It doesn't feel like a sex store if that makes sense. The experience isn't too pleasant. This store was designed for like older white women that want to "spice things up in the bedroom" as they like to say (overheard them say that) Honestly, I'd rather just order off Amazon. It's too bright in there too, I like the Spencer's gifts atmosphere. This review isn't towards the employees, it's more towards the actual business. Normally I leave sex shops aroused and with a toy. Today I left exactly the way I went in.
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June 2023 by La Lola
Friendly store workers and very helpful in recommending products!
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May 2023 by EL zombie
Hi there I went inside to buy but I have a complaint about the lady's they call police on me just because I was park next to her car I'm no criminal maybe she' think I was going to steal her belongings I have money.. besides that the store it's fine but please discrimination it's not good that how I felt when the officer said to me don't come to the store again ? ? I got on trouble for no reason just for the cause of these 2 lady's. Please if the manager listing to my text told them to next time be more respectful.......to customers.
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October 2022 by Sheri Slough
The staff was very friendly and helpful.
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March 2022 by Maria Blanco
I arrived to the store the staff was busy talking there was no other customers in the store.after a few minutes, a sales rep came up to me and I asked her for an item, she was not interested in helping suggested for me to look around. I understand that do to the pandemic we are not to try clothes but she could’ve been a little more helpful or suggest items for sale. You can’t try it on fitting rooms are closed and all sales are final , that was her attitude turned around and walked away. Very disappointed I have been to order stores and I have had excellent service.
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March 2022 by Cheryl H
WoW! What an awesome experience! I was greeted as I came in the store. The two associates (were gorgeous) very knowledgeable about the products I chose. Offered other products and I can’t wait to come back again!
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October 2021 by Hi Allan E.
Well maintained inventory, lots of options, friendly staff and more popular than people think. It was a busy afternoon with a dozen couples in the store. The limited reviews on this place, makes me think people are way too shy. We all love the movies, we spend thousands in entertainment; real life characters should be no different. Candies, costumes and accessories. Some glow in the dark, others just light up the spark. If you're not limited by your imagination, there's plenty to keep coming back to.
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August 2021 by Lisa Martin
Absolutely the WORST customer service. Amazon is way better cold service then actually being shut out and not taken care of. Gone are the days of customer service
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June 2021 by Janely Robles
Horrible customer service!
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May 2021 by ignacio morrone
Very poor service and customer care
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May 2021 by elizabeth welch
Listening to y’all’s personal life was the worst. I’ll go spend my money at lake Zurich’s location.
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March 2021 by Ghosty _VR
Look all the workers are great ok no wildebeests here but there's a mobil home who works there and God datum she look good
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October 2020 by Carrie B.
Such a warm, professional, and genuinely nice staff. What can I say, DIANA is the BEST!!! First off, this is a business that is already a little bit taboo, and could easily make one feel uneasy or out of place when they go in, especially if it's their first time. This store has something for everyone, regardless of curiosities or 'experience levels', depending on personal desires, some things may seem a little more intense than others... but they have everything you can imagine... which is perfect for each individual fantasy one may want to fufill. As I was looking at items, Diana approached, and started professionally teaching me about the item I was looking at. She spoke of intensities, vibrational patterns, bluetooth capabilities, usb charging, waterproof, which lubricants were safe to use both on myself and the item, and how to clean it properly with products they sold in the store (rather than soap and water which will not only damage the toy over time, but leave a film on it-which could cause some serious harm and infections to me! Who knew?!?) You would thought I was buying a diamond ring or a Mercedes with how professional she spoke, all the adjectives she used to describe the item & its capabilites... but most importantly it made me feel COMFORTABLE. I felt I was in a safe environment, where I could have any question or concern about anything addressed properly. Who would have thought items like these & body parts like ours could be explained so professionally and delicately?? At this point it made me turn toward other curiosities since I felt comfortable. Instead of going in bashful and buying one thing, I came out with several to try with my husband, as well as lingerie and more! Together she helped me piece together the most perfect and romantic evening that my husband and I have had in YEARS! And here I thought I was just going to get myself one cheap, small, thing. I was happily wrong. I will definitely be back because of Diana and how well she educated me on so many thing I didn't know were possible, how sweet she was to me and how comfortable she made me feel. I was treated like a respectable, average human being, who loves her husband, and not as a pervert with weird looks from the employees, like I thought was going to happen. I recommend this place for anything you need- clothing, hoisery, candles & incense, shoes, bridal showers, bachelorette parties, romantic evenings with your partner (regardless of gender or preference-they treat everyone equally), toys of all shapes, sizes, & calibers -lol, lubricants &cleaners, and even s&m! Go here for anything you need and speak with Diana and her wonderful staff! I could not have been more impressed!! Thank you Diana!! I will definitely be coming back for more!!!(no pun intended. lol)
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August 2020 by Jes F.
This store does have a really nice selection, but one thing I can't stand is that all of the boxes are like sliced open! I understand this store allows demos for products, And they always open the boxes at the registers to make sure everything is in working order. I always have to ask them not to, And then I'm told it's my responsibility if it doesn't work properly, You think for a pretty personal store selling pretty personal things that they would understand my reasoning for not wanting someone else to handle these products before I'm purchasing them... It's a nice place to stop if you need the basics..... But any product I see that I might be interested in, the hygienic seal is always broken. There is a reason companies put those on the box, and that is to ensure that people have peace of mind knowing the product is brand new..... Overall, like I said, Good selection... Nice girls who work there... If only half the store weren't open, They'd have gotten more stars !
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March 2020 by Jacob Pizur
Eh, the lake zurich location is much friendlier. Mamager insinuated i stole something, until she found it on the shelf.....i offered to buy anyway. Very rude woman