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January 2024 by Carol Leweling
It is apparent that Mr. Mike O'Reilly and his staff love good quality furniture. He created from my specifications two China cabinets for me almost identical to cabinets that I sold before I moved to IL from Colorado. I am a fan of mission furniture, and his craftsmen were able to duplicate the exact cabinets. (Outstanding!) I have purchased other created items from him through O'Reilly's and I have received exemplary customer service. I hope you use O'Reilly's in the future as I am and will continue to use them for my furniture needs.
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January 2024 by Stephen L.
We ordered a shoe bench and a dining corner nook. 1. We were told up to 7 months. Hearing nothing, at 7 months I called. They weren't sure of status and promised to call me back next day. Two weeks later I had to stop by because I never heard back. I was promised an answer in the next few days. I heard it would be ready in a few weeks. The new due date passed, no word, I stopped by again for update. The general manager was very defensive and defended their horrible communication. "You can't expect us to call every customer with status updates." Yes, I can, especially when you promised the customer a call. It's the 21st century, plenty of software exists that will remind you to call customers. We finally got the furniture about a year after order. FYI, the order was placed in 2022. 2. When the furniture arrived, the bench lid had an obvious defect in the wood I saw right away. First they tried to pass it off as distressed wood but I reminded them I didn't order distressed wood. Then they tried to blame poor lighting in the warehouse for not noticing. Then they tried to say they could just fix it with export/resin filler. No, it gets fixed by replacing the defective wood with good wood. 3. They also messed up the doors on the shoe bench. We asked for vented doors but they gave us solid doors. 4. They messed up the kitchen dining nook. We asked for paneled all the way up but they gave us slats instead in the top section. TheseO'Reilly Furniture people gave us a very disappointing experience. I'll never use them again and do not recommend them. They and/or their furniture makers are customer indifferent. We recently bought an Amish desk for our son from Amish Furniture Gallery in Aurora. He was able to customize it and they honored every single customization request and delivered on time.
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December 2023 by Mike M
We have been ordering furniture from O'Reilly's for a number of years now and have always been pleased with the quality of furniture that has been constructed for us and the relationship we have built with Mike Walsh (owner). O'Reilly's has a generous size showroom providing multiple room setting ideas for any area in your home. If you need custom work, O'Reilly's can have it constructed to the desired dimensions. We will most definitely do business with O'Reilly's in the future.
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December 2023 by Mary Grace Oliver
Wonder place to shop! We love the Amish table and chairs! We will definitely be shopping there in the near future!
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September 2023 by Gilda Birman
The best furniture buying experience we've had. The salesman, Patrick Pierce, was very helpful and definitely NOT pushy. He made excellent suggestions and furniture, a couch and 2 recliners, was delivered when promised. That's never happened before with other furniture companies. The delivery men were very careful and set up was perfect. We would reommend O'Reilly's to everyone. We are very happy with them.
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August 2023 by Pamm Ambrose
Great quality furniture, but expensive. However they have a great warranty, so it's worth it.
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August 2023 by Wayne Seeger
Just got all my furniture, and the installers were great. Patient while there was chaos going on around them. They were also willing to o deliver out of state!Thank you to Mike and Jamie!! And the rest of the O’reiley team!!!!
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July 2023 by Alexander Shifrin
I recently had the most fantastic experience at O’Reillys Furniture, and I couldn’t wait to share my positive review with everyone! From the moment I walked through their doors, I knew I was in for something special.Mike Walsh, a true gem among salespeople, greeted us with a warm smile and a genuine interest in helping us find the perfect couch for our living space. His eye for detail was truly impressive as he listened attentively to our preferences and requirements. He guided us through the vast selection of couches with unparalleled expertise, ensuring we found one that not only fit our space perfectly but also matched our style and comfort needs flawlessly. Thanks to Mike’s assistance, we now have the most ideal couch that complements our home in every way.Moreover, I must commend Keenan for his invaluable support throughout the entire process. He was there to assist us with any questions or concerns we had, and his dedication to ensuring our satisfaction was evident at every step. Keenan’s professionalism and friendly demeanor made the entire furniture shopping experience a joy, leaving us with confidence in our purchase.And let’s not forget to mention the fair pricing at O’Reillys Furniture! I was pleasantly surprised by the affordability of their high-quality pieces. It’s rare to find such a perfect blend of outstanding service and reasonable prices, and O’Reillys Furniture truly delivers on both fronts.In conclusion, my experience at O’Reillys Furniture exceeded all expectations, thanks in large part to the outstanding contributions of Mike Walsh and Keenan. Their exceptional customer service, attention to detail, and assistance in finding the perfect couch made the entire process enjoyable and stress-free. I highly recommend O’Reillys Furniture to anyone in search of top-notch furniture and an unparalleled shopping experience.Thank you, O’Reillys Furniture, for turning our house into a home!
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July 2023 by Alexander S.
I recently had the most fantastic experience at O'Reillys Furniture, and I couldn't wait to share my positive review with everyone! From the moment I walked through their doors, I knew I was in for something special. Mike Walsh, a true gem among salespeople, greeted us with a warm smile and a genuine interest in helping us find the perfect couch for our living space. His eye for detail was truly impressive as he listened attentively to our preferences and requirements. He guided us through the vast selection of couches with unparalleled expertise, ensuring we found one that not only fit our space perfectly but also matched our style and comfort needs flawlessly. Thanks to Mike's assistance, we now have the most ideal couch that complements our home in every way. Moreover, I must commend Keenan for his invaluable support throughout the entire process. He was there to assist us with any questions or concerns we had, and his dedication to ensuring our satisfaction was evident at every step. Keenan's professionalism and friendly demeanor made the entire furniture shopping experience a joy, leaving us with confidence in our purchase. And let's not forget to mention the fair pricing at O'Reillys Furniture! I was pleasantly surprised by the affordability of their high-quality pieces. It's rare to find such a perfect blend of outstanding service and reasonable prices, and O'Reillys Furniture truly delivers on both fronts. In conclusion, my experience at O'Reillys Furniture exceeded all expectations, thanks in large part to the outstanding contributions of Mike Walsh and Keenan. Their exceptional customer service, attention to detail, and assistance in finding the perfect couch made the entire process enjoyable and stress-free. I highly recommend O'Reillys Furniture to anyone in search of top-notch furniture and an unparalleled shopping experience. Thank you, O'Reillys Furniture, for turning our house into a home!
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July 2023 by Kathy Moore
This store is incredible! When my dad needed a special lift chair, they helped us out and delivered it immediately! Now, we needed to move the chair out of the facility where my dad was, and they helped us out and moved the chair again for us! We cannot say thank you enough! You are the best!
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May 2023 by Erica H.
A dear friend purchased a recliner from O'Reilly's based upon the incredibly comfortable model in their showroom. She says it was like sitting on air. What was delivered to her is an awful thing. The motor to recline it does not work, the whole chair tilts to the right and the thing is horribly uncomfortable. This chair was delivered on May 1st and STILL has not been fixed or replaced. Even if the chair would recline, it is still a horrid thing that does not come close to being like the showroom model. My friend is a senior and spends a considerable amount of time sitting in her chair.Do not shop at this store if you want to be treated properly. Their treatment of my friend is an abomination. Shame on you, O'Reilly's.
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April 2023 by Jim Rafalski
Purchased an electric, reclining chair from O’reillys just over one year ago. Something went wrong with the chair. Mike picked up the chair repaired and returned under warranty. Since the warranty was one year he could have said, sorry you’re out of warranty. This is why its best to do business locally. I appreciate his commitment to stand behind their products siding with the customer. Look forward to doing business with them again even though they are not a discount furniture store.
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February 2023 by Stacy Yang
Lots of beautiful Amish furniture to choose from… lots of options in color and woods… really lovely!
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February 2023 by Jan R
This has always been my go to furniture store but now I bought the most uncomfortable recliner and it took a couple months for delivery. I called the store and they did nothing to resolve the issue. The arm of the chair is very uncomfortable to the point that I can't sit more than an hour or my arm aches. I called the store and they never came to check on the chair, even though they said they would. Buyer beware.
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February 2023 by Cindy Kane
Five Star experience all the way and I would highly recommend doing business here.
