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October 2023 by Elena Jackson
I was very frustrated when I came to this branch, my debit card was frozen and I was sent from another PNC branch to get the card replaced at this location, while on my lunch break. Nidhi Gupta, senior banker, took really good care of me. She asked me if I had time to eat lunch and when I said no, she reached into her own lunch bag and gave me a snack, then gave me a bottle of water while she printed my debit card quickly to get me out the door. As irrate as I was, needless to say I walked out with a smile on my face. Thank you Nidhi! Your sweet gesture was warmly appreciated and I hope PNC appreciates you too :)
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July 2023 by Roma Sylima
Very bad service!!!
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July 2023 by Jennifer Rodriguez
I came here originally four months ago or so looking for a replacement for my debit card. The person that was helping me was able to provide me the new card that I needed. But also told me that I was eligible for another credit card with PNC.I explained I already had a credit card with PNC had already allocated all of my credit card debt to my PNC credit card. She explained I was paying too much inInterest and I would be able to transfer my debt to the new card with lower interest rate and finish paying it up faster. I then agreed to open up the new credit card PNC rewards.After many attempts to transfer my debt to the new credit card myself with no luck, I came back in person and asked for her to transfer my debt. She then said no you can't do that it has to come from an external bank. She said she never said that I would be able to do that. At that point shouted to her collegue and confirmed that it is not something that is allowed. She said maybe I mentioned I had another credit card debt with another bank, and we can try to transfer that debt. I said no that wouldn't make sense because I don't have any other credit card debt.The thing that bothers me is that I'm being made to believe that i misheard or I'm misremembering the events. She even looked in my account to see my debt and did the math on my paperwork of how much money I was going to save on interest.I've been a customer for many year and I've never had such a bad experience. I won't cancel my new credit card account because it would look poorly on my credit report. To say I feel deceived is putting it gently. I love banking with PNC bank but this definitely left a bad taste.
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May 2023 by Андрій Кашуба
Irresponsible staff!!!!
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May 2023 by Janice Aull (Aull About U)
Nervous about leaving this review for fear of retaliation. This bank sells you services you do not need. Refuses to refund your money for services you never received. It takes multiple inquires and trips to the branch to get simple tasks completed properly. Going to the branch is not a quick effort, plan to stay for at least 30-45 minutes, for a simple task. The staff does not have necessary skills. The staff is more concerned about getting a high customer satisfaction rating (begging us to rate them high) then providing quality, efficient service. Online banking is cumbersome and is often not available.
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November 2022 by Gary Bert
I had a excellent experience with help I needed with a account. Nidhi was kind and knows the business highly recommended asking for her if you need a personal banker.
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April 2020 by Jet Rm1
Not impressed
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February 2020 by Susan G.
For the most part, this back is great. I just wish they had better hours. 9-5 doesn't really work for people who work 9-5. Not that I normally notice, I just had some cash to deposit and found it hard to get to the bank to do so.
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November 2019 by Fenny Cheng
Best branch ever! Went there 2 times for some trouble with my account. They are always very professional and helpful. They provide excellent customer services
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October 2019 by Jay N
Nichola was great with helping me set up a new checking account, it didn't take very long and the process was smooth and enjoyable.If you're looking to open a new account, please ask for Nichola, you won't regret it.
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July 2019 by Sue L.
Pull the weeds from your outside planters and plant some flowers. Keep Libertyville Beautiful
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April 2019 by Justin Nihei
Nichola was great with helping me set up a new checking account, it didn't take very long and the process was smooth and enjoyable.
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November 2018 by Noelle Johnson
Had a gift card issued by PNC bank, and I just realized that, after 12 months of card inactivity, each month they charge the card a $2.50 “inactivity fee†until the card value reaches zero, which is the most absurd thing I have ever heard. My family and I purchase a lot of these gift cards during the holidays, and I understand this what I get for not reading the fine print, but we will no longer be purchasing gift cards from PNC bank. What a bunch of crooks!
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May 2018 by Valerie Mueller
very polite, helpful, and fast paced but not rushed
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May 2018 by Pat Page
Good tellers. Bright and spacious.
