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November 2023 by Noy Cakes
Brad was amazing! Had a small scuff and he was able to take care of it. Super friendly and highly recommend them!
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September 2023 by Gary Plewe
Great Customer Service and very good work on my vehicle.Kept me advised and even cleaned the interior of the vehicleLoved working with Brad
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August 2023 by Dan Z
The team at this location are the best in the business! Dropped my car off, gave them the time they needed, and it looked perfect afterwards! Cant thank you guys enough for always being top tier.Services: Painting
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March 2023 by Kyle Clark
my Girlfriend brought her car here after an accident through insurance. after quoting the car almost double(other shops) for repairs, and breaking her seat adjustment switch(causing the seat to push forward until it physically can’t anymore.) they won’t take responsibility for breaking the switch. it seems very coincidental that the switch broke after the shop found out we’d be taking the car somewhere else. AVOID THIS PLACE, that’s my recommendation.
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March 2023 by alien head
Took my car here and very glad I didn’t use this place for a repair. TERRIBLE Customer service. Thought I’d give them a try despite all the negative comments about this location I’ve herd. All the way from stealing car mats, breaking items inside the car to outrageous prices.
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January 2023 by Ginger Larson
Great job repairing my vehicle! They were in communication through the whole process. Would definitely use them again!Service: Body & Trim
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December 2022 by Stephen Giles
I'm still waiting for my car back after I dropped it off at the Rolling Meadows location on 9/30. It was a minor front end fender bender. It took two weeks to get estimated. Then parts were ordered, but only partially, and they blamed their vendors for partial deliveries, and told me late in October, four weeks in, that they had everything but the left headlight and could finally start work. A week later on 11/4 they said there were radiator struts missing, that their parts order had missing elements of an assembly so they had to wait for that. Then they promised 11/23, yesterday, and now they're saying their paint sprayer is broken and they have no idea when exactly that will be serviced by their vendor. They hadn't bothered to inform me of this, I once again had to chase information. I am going to get my car back tomorrow even though it's unpainted. I have to go to their Libertyville location, where it was moved without me being informed prior. This collision company has awful, inefficient service, and nobody is willing to take any responsibility. Parts should have been inventoried upon reception. They kept getting surprised by missing stuff, repeatedly. There have been so many shifting excuses that I can't help but think they're lying to me to cover their own lack of management, process, staffing, or all of the above. It's been 8 weeks for minor repairs. I stayed patient, kind, and understanding throughout, but that's over now. I'm taking my property back tomorrow, ugly or not. And if it can't be driven because they lied to me about just needing paint now? I would not be surprised.
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December 2022 by J
Good service and down right the first time. The team worked with my insurance and made this whole process easy.Service: Body & Trim
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September 2022 by Elmer Sosa
Visited this location because it is conveniently next to my job. Needed an estimate, some pictures of the damage were taken and was promised to have the estimate emailed to me within 24 hrs.. well, guess what… still waiting. The next day I went to auto krafters on rand and was attended very professionally and given an estime on the spot. I really wanted to have my car serviced at service king because it looks like they do good work and it is conveniently located, unfortunately this will now be the experience I have to share here and with anyone that ask if I recommend or know of them. I’ve been in sales/service all my life and this is not how you build customer loyalty.
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September 2022 by Abhi T
My scheduled appointment was cancelled twice because of enterprise car rental didn’t have car available twice in spite of having the “reservation”. Once I have to return home exactly at appointment time. Every time I try to reach service king libertyville it goes to corporate office and they do not care they always want you to take new appointment. Also since State Farm is paying directly to them, they do not seem to care.Changing my review rating to 3 stars after clearing some confusion.
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June 2022 by Azzurro Day
I have used their auto body service a decade ago through insurance and they did a good job thus the reason I came in to get an estimate for a different car. Their estimate is more than double what other body shops quoted me and they were not small shops (Gerber and Caliber) and 3 times more than 2 other shops. There was a line-item cost for mechanics labor time where there is no obvious mechanical issue and no other shops mentioned in their quote estimates. Something is off.
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April 2022 by Ross Nelson
Service King did an amazing repair job and repainting of my rear bumper after I was rear ended. I have been bragging about them to all of my friends.Service: Painting
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April 2022 by Jacik Daszkiewicz
Chris went above and beyond when dealing with my car. He was very professional and kept me updated every step of the way. I couldn't be more happier with the results and would strongly recommend Chris LanninghamService: Body & Trim
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March 2022 by Jamie Reuben
Service King did a fantastic job repairing damage to my car after it was hit. Workmanship and attention to detail were fantastic. My car came back looking better than new. They kept me updated on progress every step of the way and really went above and beyond to help me.
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January 2022 by Brenda Sanders
Great quality service and expertise, frequent status updates are very considerate. High standard of professionalism and customer service. Repair work is excellent, they really know their job. Thank You Service King #Libertyville!Services: Painting
