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February 2024 by Dawn D.
Bought the number two package costing $27 to have my Hyundai Tucson cleaned and normally I would give this business a 4 to 5 star rating but this time the next day I went in to put something in my backseat and not only was the backs of the seats still dirty, but all around the door area And I don't have anybody that gets in and out of my backseat. They don't vacuum obviously they don't wipe things down very well. This once was a great place to go and have your car done but I am going to be looking for a new car wash and a new detail shop.
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February 2024 by Katherine L.
I went to this place only cause there was a line at splash across the street. I should have known if there was no line it wasn't out it. I got the #1 wash for $30 and paid extra to have my mats cleaned. They didn't even vacuum the inside or wipe down the seats. Pretty sure they scratched the hood of my car. I will never come back here and I am disappointed in the service from this place. I moved everything from my car so they can clean it good since I was paying for the more expensive wash. But they did a horrible job.
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October 2023 by Brenda Creamer
If this is the Shell gas station on 21 and 137 you are are horrible people my daughter stopped for gas on her way to work gave the gentleman a $20 went outside to pump gas got $4.00 Dollars and he ran outside screaming bad things at my daughter because a little of the edging around the $20 was missing jerked the gas pump out of my daughter's car spilling gas everywhere saying he was going to have to eat the cost of the $4.00 gave her back her $20 claims the bank wouldn't except it she got gas at another shell down the road they had no problem accepting the money this gentleman was very rude
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January 2023 by Rebecca Peters
Absolutely terrible car wash. I paid for the highest tier F1 and they did not finish cleaning the car at all... inside or out. Took forever waiting and they waved me off saying it was done. No one came when I tried to flag someone to fix it. Do not waste your money. And automated quick wash will do a better job.
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December 2022 by Nael M.
I do not recommend this car wash. Prices are too high for the level of service. We picked LaCosta plus which is basically their highest wash to clean the outside and inside. Car was not dried well after the wash. Inside was not vacuumed thoroughly. I expected them to wipe inside well but they also did not do that. A total waste of money. Never again!!
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October 2022 by Tony U.
Used to be the best around. Workers are lazy. Windshield not clean bug guts all over front of car. I'll never go back
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June 2022 by Jennifer Z.
I recently (6/27/22) brought my car in to be washed and cleaned--interior and exterior. The website indicated that Car Spa would be open until 6pm. When I arrived slightly before 5pm, it looked as if they were closing for the day. I asked one of the gentlemen working in the car wash area if they were still taking cars and was told yes. I chose the Le Costa Plus package at $30 and left my car with the attendant. I waited only 10 minutes or so and was surprised they finished so quickly. I left a nice tip for the workers and went to my car. The windows had not been thoroughly cleaned and my sun roof had not been cleaned at all. The front end of the car was still dirty. When I said something about the windows, the attendant said they couldn't get some dirt of the front passenger window. I rubbed the area with my finger and the dirt came right out. The attendant went back in got the window cleaner and a towel and began wiping off some of the dirt, although he didn't get it completely clean either. The back/trunk of my car still had dog hair on the back of the seats and I was told the vacuum cleaner didn't have enough power to get the dog hair out. I was very disappointed. I had used the Car Spa in Lake Forest and have always ended up with a sparkling clean car--no dog hair in sight. I called the next day and asked to speak with the manager. The manager was not available when I called, so I left a message. At this writing on Wednesday, 6/29, I have not received a return call. Consequently, I will not make a return visit.
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May 2022 by Dina E.
The Car Spa does a nice job; however, is not as thorough as they used to be. I took fabric mats out and left behind seats so they could vacuum. I asked the gentleman when I checked in and drove up if they wouldn't mind snapping my mats back in after vacuuming and he said they would. I was disappointed they left them in the back, so simply put them back myself. It was a small ask, and at $30 for a car wash I would have expected excellent service, especially when there was only one car before and after me, so it was not busy at all. I plan to return; however, hope they bump up their customer service to match their prices.
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April 2022 by Mary G.
No line but had to wait for service. Car wasn't vacuumed very well. Leather seats just as dirty as before the wash. Review mirror not cleaned. Charged too much. Only one person seemed pleasant
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July 2021 by Jacquelyn C.
Took my car to get washed today. I have been going here for years. I always thought they did a great job When I drove up today, there was no one in line and they had the list of car washes on board. I thought maybe they lowered the prices because of Covid and buisness was slow. The top price was listed as "Gold Wash" for $12 so I thought that would be the best one. They literally drove my car through the wash and handed my my car back. I said, wait aren't you going to do the inside and vacuum it? He said "no" that costs $22. I was like??? So, I just paid $12 when I could have gone through the gas station car wash for $5 ??? Why didn't they have that advertised when I drove up??? I will never go back there again. Seriously overpriced and underwhelmed.
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April 2021 by Samantha H.
Please read if you're even considering this business. I brought my boyfriend's truck there to get detailed and I assisted them with sorting through trash vs. things to keep. I didn't mind doing this but I figured they would appreciate the help and maybe take extra care of the vehicle. Interior looked great. Exterior was INCREDIBLY sub-par. The wax wasn't completely wiped down and I could see uneven streaks on the vehicle. The thing that really chapped me was that they did not even clean the bed of the truck. I would say that's a good 30% of the truck that they paid no attention to. They didn't even sweep it out just to clear dust or debris. When I left my number for the manager to call me, I left a detailed message of the things that weren't right. I left my name; Left my number. Never got a call from this business. Like I said, interior was really nice. Exterior really needed work. Would've appreciated a phone call.
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April 2021 by Justin Guzman
I was litterally across the street car broke down and couldn't move. I bought oil and a portible gas can and it which turned out to be broken. Not even 10 minutes of buying the can I ask for a refund because of the broken product that just spilled gas on the road yes very dangerous I was refused.
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December 2020 by Jonathan R.
I got 20$ of gas and only got 16$ and then I went inside and told the guy my gas tank not even full mans just laughs and gives me 3$ back I was boutta stick him in the face fucks funny
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October 2019 by Michelle T.
Horrible job! I had to ask for the cloth to wipe down the filth. Never going back and don't recommend. Car is still filthy after I paid all this money and tip to wipe down the car.
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September 2019 by Madeline B.
I love the Car Spa! The workers are always friendly and welcoming and they do such a good job for a great price! I normally get the $22 wash and my car always looks great after!