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February 2024 by Vladislav “aLonz1k” Savelev
First, they charge you in advance for the number of miles you drive. What if I don't know? Do I have to open the card and calculate? Why can't you be charged for the number of miles you drive after the rent?Second, the truck was very dirty, we had nothing to wipe the side and windshield windows with, so we had to drive like that.Third, we refilled the tank with gasoline to exactly the level shown on the paper, but I was charged for 4(!) more gallons!
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July 2023 by PJ Mena
Picked up a trailer, Kayla was able to assist me. Extremely friendly and amazing service. 100% recommend this location
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May 2023 by Peri Ram
Great service and recommend it. Liked the key drop-off and clear instructions before taking the truck out...
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May 2023 by Karu Amana
Great service and recommend it. Liked the key drop-off and clear instructions before taking the truck out...
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October 2022 by Sean Conley
These guys are the greatest. They were exceptionally friendly and very helpful. The drop off process took longer that I wanted, because I didn't realize how in-depth it was. That was my fault, but U-Haul was terrific and this location is awesome.
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December 2021 by Dylan M.
Rented a cargo van from here. The van was new and clean and worked well. The pickup process and drop off was quick and painless. No issues, no fuss what more could you want when renting.
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October 2020 by Sergey D.
10/19/20. The worst service experience ever! I was looking for a box that has been out of stock for the second time in 2 weeks that I visited the store. When I asked whether they can sell the boxes available as a demo or used as a prop stand at cashier they have flatly refused. First time in my life I was told by a salesman "not to come again as you are asking too much"! Never recommend this store.
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July 2020 by Veerle Roelandts
U-Haul Cornerstone Automotive: Nice experience... rental van was very clean.... staff was friendly and helpful... easy pickup.... easy drop off. Exactly what we needed today. We will definitely be using again... ?
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November 2019 by Michael Lautermilch
Don't be deceived by their reasonable prices!! They operate dishonestly by not telling you about all of the fees you might get charged for random things. Chances are good you will end up paying an average of $20-40 in hidden fees by the time you are finished.
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January 2019 by James Vogel
Fast service, friendly staff, very helpful got us quickly
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September 2018 by Lauren Jenkins
I recently rented a 5x8 enclosed trailer from here and my experience was excellent. The lady at the desk was VERY accommodating and they even helped me hook up the trailer. When I dropped off the trailer I dropped it off a 1 day earlier than my reservation and it wasn't a problem. Since I am not very good at backing up with a trailer on they had a guy who was nice enough to back it up into the area it needed to be and unhooked the trailer and took my hitch off for me. He was so incredibly nice and it just made my day. I will definitely use them in the future. thanks!
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July 2018 by Junqi Chen
They charged me $25 cleaning fee for some water bottles that were left right next to the truck in their parking lot. That's right - not inside the truck, but outside... I don't guard their yard, so how can I prevent people from dumping bottles??? Called them to argue the charge. They said they would look into this, but my account still shows that charge. On top of that, the truck I got had almost 150,000 miles on it and was pretty beat up. It made lots of noise when I was pressing the brake and the brake itself was not effective enough. It was not a safe drive. They clearly don't maintain their equipment.
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July 2016 by Kubus Infante
First of all don't be confused, there are two U-Haul independent dealers across the street from each other. I placed an order for moving boxes online through the U-Haul website but stopped at the wrong site to pick them up, the staff at Cornerstone Automotive (U-Haul Neighborhood Dealer) could have directed me to U-Box across the street when they couldn't find my order in their system but they proceeded to fulfill the order while assuring me that my credit card would not be charged for the online order, I found out later that my card has been charged twice (Once for each business), I also realized, adding insult to injury that Cornerstone Automotive charged a higher price for the same boxes.
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January 2015 by Shrojal Desai
Overall, good experience.
