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October 2023 by Scott P.
I've stored my excess "stuff" here for a couple years now, and while one's gut might assume average service from a u-haul outlet, I'm more than pleased. Even after a couple years there's hardly any accumulated dust; they have a plethora of supplies for packing and moving; everyone I've spoken with has always been helpful and friendly. Two minor thoughts: when I needed another temporary space, they were all sold out. Not their fault, I suppose, but now I have another spot at life storage down the road, which is awkward. Secondly, if anyone else is there, it can take a while to check out. Often this is due to good service to the person ahead of you, so not a big deal. Still, it would be nice to have a quick way to get checked out if all you need is to get rung up and pay. Issues aside, they're going to expand their space and their slow checkout is also clearly due to clunky corporate software from U-Haul HQ, not the locals fault, so I have no issues recommending them.
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August 2023 by Pete Grichanichenko
Horrible customer service. They did not check in my trailer I rented, which caused me to be charged an extra $331 dollars because the trailer was eventually checked in all the way down in Tampa, FL. Dont go to this place.
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July 2023 by Jack
The place was broken into and management did not inform any tenets. I only found out when I got pulled over by a sheriff leaving one night.
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June 2023 by Nathan Detwiler
I agree with the recent reviews around poor customer service... Out of 4 employees, there is ONE who is incredible helpful. Two of the employees wouldn't even get off of their personal phones to speak to me, and don't even think about getting someone to answer the phone there!
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May 2023 by Harrison LeFlem
Terrible customer service. When a potential customer comes into your business, maybe say something along the lines of, "Hi, how can I help you?" Instead, I was stared at in bewilderment and asked why I had an attitude. Would recommend people go to Waukeagan Uhaul
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November 2022 by Devildog_III
Standing here waiting for 10min and then someone comes to the counter and takes the person behind me in line… thanks..
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September 2022 by Jacki Schapker
The place is super clean. Staff is super friendly. They have an alarm system so if people try to break into your unit, the alarm goes off. You get a code to access your unit.
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September 2022 by Tyler Schuler
I will not be returning as a customer to any Uhaul. Representative was rude and dismissive. Customer behind me interrupted me as I'm attempting to pay and the rep just starts taking his name and info as If I'm not there. I had to talk over the customer to inform the rep I could not pay but she had already moved onto the next customer. Very disappointed and felt disrespected by not only the customer behind me but the representative for not finishing my transaction or telling the other guy to wait a sec.
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June 2022 by Jeff Iftekaruddin
Greg and Ebony could not have been more helpful getting me situated with my new storage place. The prices here are incredible and the cleanliness is inspiring. I have never been to a storage facility that is so easy to use. Access is fantastic and Greg and Ebony have no idea how much their help meant to me during a very stressful move. If you need a great storage place with extremely competitive prices you’ve found the place!
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June 2022 by Jason P.
I would like to say thank you to the general manager Greg Williams for taking care of me today. After talking to the regional customer support line today I was very disappointed about a delivery issue of a Ubox. I decided to go to the location where the Ubox was stored and the general manager took care of me and I was extremely satisfied with the customer support at this location. Thank you Mr. Williams for everything you did for me. I would also like to highlight that this location was very clean and had a lot of trucks on hand.
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December 2021 by Adam Weber
They will let you drive a fine white and orange truck all day for little more than hundo. Pro tip: If your girl got with some other dude on your bed - Leave them both behind!
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December 2021 by Dylan M.
I was hoping to get a storage unit here but they continued to be full during the few months I inquired. I did however get a lot of moving supplies and boxes from them. They have a good supply of items from boxes to packing goods etc. the staff were nice enough a little Ho-hum but fine.
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November 2021 by Jaclyn Schapker
The place is super clean. Staff is super friendly. They have an alarm system so if people try to break into your unit, the alarm goes off. You get a code to access your unit.
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October 2021 by Jose Andaluz
This is a very nice and friendly place. The people there are helpful, well the few times I have gone in the office. This storage place is all indoor and climate control. It also have an alarm for every unit, so it monitor hiw many time your storage unit has been opened. You only have access until 10pm but access starts at 5am. Close to highway which is very nice. I gave it a 4 star because its not 24hrs access and it has no drive up storage units. Depending where your unit is located you may have to play the maze game to get to it.
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August 2021 by Lrstyle Laura Romeo
Greg Williams, argumentative, unkind, j**** Too many options to choose from that have far better customer service. I pulled truck in to return, in the spot marked Uhaul truck, and without even as much as a hello, was told “ thats not where you return trucks” i had just moved the entire contents of my deceased mothers home over the course of a week. “ I didn’t know so i parked where closest to the door for you . “ Theres a sign he said thats right out , didnt you see it? I obviously didn’t see it or I would have moved it 50 feet over into a non designated parking spot.No smile no hello no how was everything. Nothing but blank rude behavior. Then he challenged me on pricing. FORTUNATELY i took a screenshot of what i was quoted. No apology for his mistake mo thank you no have a nice day. I would rent from ANYWHERE else but here. I tried to leave one star but app wouldn’t allow .
