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January 2024 by Brenda K
My experience this time was much better than last time! The staff that was taking care of me was really friendly and helpful. It wasn’t busy either! You can pick up last minute greeting cards here too!
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December 2023 by VKGibus
Not sure how this place has any stars. Walked in and told the man I needed to ship a package. He proceeded to stare at me for 5 awkward seconds only to say ok. He then proceeds to tell me to write down the address that I want to send it to even though I had it on my phone very large clear as day. Guess the computer is just a cosmetic item to make it look like a post office. Every time I come here it’s as if the people are just there to occupy the building and not actually do anything. If you’re reading this I implore you, go literally anywhere else. I would honestly even recommend DHL more than this location.
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December 2023 by Mike
don't come here! NOT professionals work here!!! Lost the package!!! They did NOT even try to help me!!!
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December 2023 by ThunderBolts NLightining (ThunderBoltsNLightining)
The online scheduling for passport photo fails every time!
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October 2023 by Linda Aurand
I was at the post office for a passport. The gentleman that helped me was very nice and exceptionally helpful.
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September 2023 by Karen Belk
Service is fine but the building looks abandoned! Dead tree limbs have been sitting in the parking lot for months now. Weeds everywhere, taller than me. Not a single bit of landscaping. A disgrace to Libertyville.
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June 2023 by Bill Overton
For the second time, now, I have had to make two trips to the PO to retrieve my certified mail because the delivery person was too lazy to deliver it or drop it back at the PO. There was a time when the PO had pride and the mailman was a friend whom you knew you could count on. Now they’re just gig workers who couldn’t care less, cutting corners, losing mail (including pension checks) and letting things slide. The folks inside also have no sense of urgency or concern. They’re just putting in the hours until quitting time.
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April 2023 by Drew Sims
The facility should just close. They are completely useless. Was told that could not fill out forwarding of mail at their facility, had to be done at post office in town of originating address. Complete Lie!! It can be done at ANY postal facility. Even online. Wish I knew that before wasting time with the idiots at this facility, just took 5 minutes and did it online.
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April 2023 by Eileen C.
This post office has lost several items, including a package to my accountant containing all my financial info. They goofed up the scan of the package I dropped at the window and could never trace it. I filed a lost package ticket, but for a year got form emails saying "search continues". I'm sure they were doing nothing. Went to P.O to follow up, they couldn't help. Never found my package. Another time, I took a misdelivered package there to be forwarded. They refused! I had to pay to ship an unopened package that had been misdelivered. This month, they lost a package return. Go elsewhere!
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March 2023 by Holly-rebecca Landan
The customer service is #1 at this post office! I always can depend on my packages being delivered with care, and promptly. Any questions or concerns I have are always answered. Jazzy is my favorite clerk;).
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March 2023 by Holly Landan-Tan
The customer service is #1 at this post office! I always can depend on my packages being delivered with care, and promptly. Any questions or concerns I have are always answered. Jazzy is my favorite clerk;).
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February 2023 by Nathaniel Andrews
Big thank you to Tony at the service desk today (1/10/23). He was extremely friendly and helpful getting me set up with a new P.O. Box as well as shipping a package internationally. Thanks again!
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July 2022 by Tammy Nielsen
The service is very good! But this place is a dump. Time to start budgeting for a refresh. Pot holes everywhere, landscaping is non-existent. No grass all weeds. Please fix this place.
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May 2022 by Dawn Jenkins
I have been to this post office before, for passport services but today I needed to send a package. I did that very thing with Kevin, one of the customer rep on duty. It was pleasant and speedy. When I finished my transaction, I texted my friend to tell her when she could expect the package, thats when I find out her address changed. Since I hadn't even left the parking lot, I quickly ran back in and asked Kevin if I could change the address. It was a process from refunding it, re-writing the new address and paying again but it was made super easy by Kevin! He's a rock star! Thank you so much for your help. You went above and beyond!
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October 2021 by Melissa Mueller
We had our passport appointment with Jaspal. He made it quick, easy, and actually fun! I was stressed and anxious making sure I had everything I needed. He walked me thru it and made me laugh a few times… he made everything super easy. I Love this guys customer service ! I’d give you 10 stars if I could
