Modern Brake & Alignment is a customer-focused auto repair shop known for its excellent service and communication. The team, especially a staff member named Tim, is praised for being patient, understanding, and a good listener. Customers appreciate the shop's willingness to accommodate urgent requests, as they provide diagnosis and repairs even without appointments, often offering shuttle service for convenience. Many reviews highlight the thoroughness and professionalism of the mechanics, who work diligently to resolve issues, even complicated ones. First-time customers report a positive experience, noting the clear explanations and lack of pressure during the tire purchasing process. The quality of work is consistently described as tremendous, leading to repeat business for services like oil changes and other repairs. While the facilities are adequate, there is a suggestion for improvement in making the bathroom more customer-friendly. Overall, Modern Brake & Alignment is recommended for its fair pricing and exceptional customer service.
