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March 2024 by Richard Piacenza
To day was a perfect start with coffee with manager michelle while my 3 were getting groomed by "Sandra" super nice groomer she did a,fantastic job on my 3 while they were getting groomed gave me enough time to run gome do 2 loads of laundry, get some errands done then treated them with pizza,for lunch btw todays my birthday now,we are at the park enjoying a beautiful sunny day thanks to my friends at Best Friends I recommend you need srvices,they are a,when stop shop highly trained experienced prof6e ?????
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March 2024 by James Salmen
Great service
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January 2024 by Ben
This company has the best facilities in the area, and are reasonably priced. They can accommodate small pets such as rabbits and guinea pigs, as well as cats and dogs. Very convenient, professional, and clean. I highly recommend their services.
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July 2023 by Mikey Barker
Best friends is a good pet hotel, they are very attentive and super caring. However the past couple of times I’ve dropped off my pup for grooming, the bows they put in her hair were way too tight and difficult to remove. I could tell my dog was in pain by how tight they were, and I had to resort to cutting one of them out with a pair of siccors. I really do love this place, they are amazing, but there are some things around the edges that can be worked on :)
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July 2023 by Sreedhar G
I got a dog couple of years ago and for some unknown reason was staying away from this place but it turned out to be a good choice. I wanted to try grooming to begin in with went a couple of times, first time they did a hair cut when I clearly asked for slight trimming, second time (wanted to give the groomer benefit of doubt) went in for a bath and brush and they call again asking if a hair cut is needed and finally when I got home there are mats left on the dog after a bath and brush.
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May 2023 by Andrea
Michelle was so kind to our fur baby.We needed an overnight stay at the least minute and she was amazing.My cat was safe and cared for.We will be a repeat customer.
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April 2023 by AJH H
We have been taking our dogs there for many years. We always felt comfortable leaving them there.
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March 2023 by Katie R.
My family has used Best Friends to board our two cats and two cockatiels while we go on vacation. We always feel like our fur and feather babies are safe and well cared for when they stay here. You can tell that Michelle genuinely cares about the animals and takes good care of them. They send us photos of our pets via email every few days while we are out of town which is a nice touch and much appreciated.
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February 2023 by Seth Z.
Bad for cats!Instead of one of the nice rooms with a cat tree, camera, windows, and stimulation, they put our cat in an old vets room. No sunlight of any kind, it smelled like a hundred old dogs, a cardboard box cut up for a bed, and the smallest water bowl I've ever seen. Maybe it's good for dogs, but don't send your cat here.
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February 2023 by Andy Voss
Our dog is too neurotic for boarding, but we love the grooming team! He always looks great!
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January 2023 by Briana Voss
Do not board here. We had our dog stay for one night and upon picking him up I knew something wasn’t right.I asked to see the facility where they are actually kept over night and it is not the same as the pictures. It was filthy, basically outside with no temperature control, all in cages. We paid for the upgraded “suite”. When he got home he was starving and playing very hard as though he had no interaction or food for the whole 24hours. Then that night he was up with a bad stomach from the stress.
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November 2022 by kim belasco
The grooming of my doodles was not done very well. They were shaved down and there were many patches they missed. For the money I spent, I would have thought they would look better... (ha ha maybe a bow or something?)
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October 2022 by Cassandra Bremer
After 25+ years and four dogs, I can honestly say your beloved pet is in much better hands elsewhere.They used to treat your pet like a best friend, but their services have gotten increasingly worse over the years to the point that it would be a mistake to trust them with your pet.They do not answer the phones most of the time when you call, the new staff is poorly trained, the dogs do not come home as happy as they used to, and their grooming quality has gone way down hill. I don’t even think they let your dogs out for a walk most days, and just make them sit in cages until you pick them up after grooming.One of my dogs required stitches because the groomer mistook our family dogs, who albeit look similar, but their 15-lb weight difference makes them easily enough to discern, for each other, and the one who was supposed to be done second (as he was picked up by a different family member) was done first, and the groomer rushed to get back on track and ended up cutting my dogs ears so bad he required several stitches.In another instant, they turned away my dog who is in every 5 weeks for grooming for an emergency washing after he was skunked. We drop thousands of dollars a year at this facility, mostly because of a long generational relationship l, but they don’t value relationships and certainly don’t care about a pet’s best interests.1 star is too much for this facility—it’s dropped to a 0.Would not recommend if you love your pet and want to make sure they get the best quality care available.
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October 2022 by Yvonne W.
We've used best friends for years in New York and IL and it's become apparent the our past couple visits that Lincolnshire/Prarie view location is short staffed more recent. A bigger concern is the rude manner of their associates like Sarah who are horrible when providing customer service. Thankfully there are multiple options in the area when it comes to boarding and we will be switching to one with better customer service.
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September 2022 by K W
This place is almost too good. It was our second boarding experience, and at the first boarder our puppy cried as we left her and I was stressed the whole time away. I decided to try Best Friends, and she didn't even notice she was being taken away without us. The staff updated us with pictures, and all the extras we could add on let me know she was being taken care of and loved. The peace of mind this place provided was worth every penny, she had a blast and we were able to enjoy a weekend in the city without worrying about her!
