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March 2024 by Lisa Barksdale
The staff are always very pleasant. We stay here every month and never have any problems. Natalie and David and there other staff have been very accommodating to our changing schedule and attentive to making sure everything is in working order in our room. This place is 100 percent better than an extended stay hotel. Won't go anywhere else.
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February 2024 by Veronica Harris
Stayed here a few times.Nice location, friendly service,good breakfast,enjoyed sitting by the fireplace with my Beau,cozy room.Work out room,heated pool.Free washer & dryer machine.No other hotel that I know of offers,free washing.
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January 2024 by Jose Lozano
We had 8 people in our room and got 4 towels. One of the toilets was dirty. The pool was foggy inside, I could barely see anyone swimming near and crashed a couple of times. I hope it wasn't it being dirty.
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August 2023 by Asena Kok Yucebilgic
Big room with kitchen and sleeping sofa. Great value, clean hotel. Location is not very good in case you need to drive to or from downtown. Otherwise good value for money in case you need a clean and safe place close to Chicago or on your way.Rooms: Big size with sleeping sofa
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June 2023 by Dawn M
We like the fact it was secluded and quiet. When got to the room and open the door it had a back up sewer smell. So the topper for the drain was off, and put it back on and smell was pretty much gone. We notice the hassock was broken, the nightstand drawer would not stay closed and the shower curtain look woren. The bed well it felt like it was converging in the middle.The area for breakfast was so congested when getting your food. Did not feel you had enough room. The breakfast was not to bad.
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June 2023 by Evie Lynch-Hakeem
Rooms are great! Plenty of space in queen suite. Kitchen had full sized refrigerator, electric stove top, dishwasher, full size microwave and fully stocked with dishes, glassware and utensils for 4! Plenty of closet space with doors, shower and toilet separated with a door from bathroom sink. Full self- service breakfast bar with hot food! Heated indoor pool for the kids and exercise equipment for the adults
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June 2023 by Neha Jain
The staff was very courteous at all times of day/ night. Breakfast was nice but did not enjoy eating out of disposables. The atmosphere was serene but also lively for family. Rooms were clean and well equipped except bathtub plug would let water leaks. Couches could use a facelift.
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June 2023 by DK G
A rather tired hotel with in suite kitchens. Good location if needing to be in the area. Not far from shopping and food. Staff was efficient and accommodating. Bed was comfortable. Room had plenty of plugs but no usb and lamp plugs weren’t convenient. Bath was okay but there was no shampoo as the fixed bottles were both shower soap. Overall okay for the money. But not great.
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June 2023 by T Rice
Staybridge Suites is ALWAYS my go to when I travel. This location was one of my favorites! We did a weekend getaway with the kids just to get away from the BIG CITY for a couple days and it was soo nice! The boys enjoyed the pool and we enjoyed the picnic area on a beautiful day! The manager even came and sat with us and asked us if we were enjoying our stay!!! We had a really nice stay and highly recommend this location !!Nearby activities: There was a miniature golf place in the area as well as a shopping mall with a movie theater nearby.Safety: The are is more like a business area with beautiful greenery and it was very clean.Walkability: Nice paved and clean sidewalks.
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June 2023 by Jeanine
On a girls get away weekend we rented the 2 bedroom suite. It was super clean and had all the things that you would need to be comfortable with. I like how the bedrooms are separated and they have lotions and all your shower needs available. The free breakfast was really good as well.
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June 2023 by Josie G
Hotel is located conveniently one hour away from downtown Chicago and boasts an indoor pool and large continental breakfast. The room was large with a kitchenette with granite counters and a separate bedroom space. It was perfect for our family of 4. My only complaint was that the pool water was uncomfortably cold and there was no hot tub. Overall, we would stay again!
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May 2023 by Marah
We stayed at this location for Mothers Day weekend, May 12-13th. The hotel itself was extremely clean and was a great meeting place for our out of town family. The outdoor amenities are excellent. Our room happened to be just above the door to the patio and we did hear it slam quite frequently throughout the night. With 2 toddlers we were very happy to have brought a sound machine. The only real complaint we have is the pool. The pool itself was a bit dirty and my husband had to fish out clumps of hair with the net. However, our issue was a huge safety concern. While entering the pool with my 1 year old, I slipped on the extremely slippery stairs and fell down on my shin. This happened 5 days ago and I still am dealing with extensive hematomas and edema. This issue was brought up to 2 different hotel staff members and we asked that an incident report be filled out. This is a huge safety concern as I was not the only person to have slipped. If you are staying at this location please advocate for signage or a solution before someone else is seriously hurt. We were told the pool had recently been repainted and they “forgot” to add sand for texture. As a nurse, I see this as huge safety concern.
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January 2023 by Marissa O'Connell
I had a very disappointing customer service experience in which the hotel cancelled my reservation without notifying me or Expedia, the booking service I used, after I made an inquiry through Expedia about the policies for changing and canceling reservations. I had seriously hesitated to keep my booking after reading some reviews that mentioned bed bugs and a mouse in the rooms, and this administrative mix-up did not give me any additional confidence about management. The hotel then insisted on charging a late cancellation fee even though the staff had cancelled the reservation without my knowledge. While the employee I spoke to was trying to be fair in enforcing policies, I can’t imagine choosing to stay here after the trouble I went through trying to resolve a miscommunication between two other parties.
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December 2022 by Frank F.
Ok this Hotel is an hour north of Chicago, but it is an excellent hotel. Prices are reasonable, the rooms are clean, the facility is very well maintained. Your 30 minutes south of Kenosha, WI. Quiet safe and secure. The pool is very nice and large. Breakfast is average as it comes. Eggs, sausage, waffles, and green beans. Yep thats right green beans! Why?? Don't know but they were there. Nice staff all shifts very nice very helpful. Only draw back is 45-60 minutes from Chicago in the morning I made it in, 40 minutes on the interstate. As for the past with the bedbug pics. We thoroughly inspected our beds and couches (as should always do at every place you stay) and found nothing it has been corrected, and cleaned.
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November 2022 by Tyler Williamson
The hotel is situated in a nicer part of the city with plenty of good restaurants around. The place looks quite nice outside and in. My room was very clean, had a nice kitchenette, a comfortable bed and was overall very nice. The meals were a bit lacking, breakfast starts at 6:30, which is a little late for people like me who are in town for business. It all seemed to be microwaved, which is common for a hotel, but it just didn't really have any flavor. The dinner they serve Monday thru Wednesday was very sparse, it seemed thrown together. It's free, so I can't complain much, but I definitely wouldn't pay for it. Overall a pleasant experience, I'll most likely stay here again next time I'm doing business in the area.
