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March 2024 by JULIO GARCIA
As a past U-Haul dealer, this facility is just unbelievable the customer service is great
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February 2024 by Keller Westman
Cleanest location around, and very friendly staff. Highly recommended.
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February 2024 by Janet Oh
I have never had an issue with uhaul and I've used them for over 10 years. I recently dropped a vehicle off here and the employee was rude. The location I picked up the vehicle from gave me the wrong dolly. The employee was yelling at me like it was our fault the location gave us the wrong dolly. He confirmed the gas was correct and I left. I called to complain about the dolly situation to toll free number and they refunded me the difference. Later today I was charged 48.10 for the gas being short when the employee said it was fine. I called the location I picked it up from and they confirmed it was because the gas was short and that I received text message to come back. I never received any messages. I only got an email. I'm calling in the morning and asking for the general manager and marketing director because that employee was being spiteful about the dolly situation. I will never use uhaul after this experience and will escalate this to corporate management as well
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November 2023 by Nel El
Good place. Friendly staff. It does have huge parking lot with multiple selection of different truck sizes. The store also has multiple different types of packaging otems that can be used for packing and moving
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October 2023 by Mc Marquez
This place is the worst U-Haul location I help a friend to move and we rent a truck in this location. I parked my truck while I was helping my friend to move when I was done came back to drop the U-Haul truck find out my truck towing hitch was stolen.. the people who work at this location are rude.
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October 2023 by D Walker
This review is for the vehicle/RV storage part only.They say electric is available, but only turn it on for 2 hours a day supposedly, and that is not enough to keep batteries charged.The main issue though is the dust. There is a cement or quarry type factory next door and the RV gets coated with dust and cement debris. I can't imagine that is good for the RV roof long term, not to mention the headache of washing it every time you use it.Wanted to warn ppl before they commit to this place......closed storage is fine I am sure.
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October 2023 by Eli Bakrins
The gentleman running the show this morning 9/9/23 was so rude i walked out as a longtime uhaul customer ill never return to this location
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August 2023 by Tyler Monsen
The trailer was fine, but they charged me a $20 fee for returning the trailer at night after hours. This was never mentioned in the rental process, I’m sure they love getting double the price of their rentals by charging surprise fees.
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August 2023 by Adelle
Very courteous and understanding staff. Great communication. My husband rented an auto transporter and this location was the only one that had equipment availability out of many in the area around. The pick up and drop off experience was excellent. Thank you!
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July 2023 by CB
We picked up a car trailer the other day and it was a pretty easy process. The guy working seemed to be by himself and was running around the property which is pretty big to help people. He was fine just seemed really busy and in a rush.The trailer was ready to go and once hooked up which takes all of 5 mins if you know what your doing we were on our way. The pricing for a one way drop off should be better, but still way cheaper than getting a truck to haul it.
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May 2023 by Holly Owens
This location has amazing staff. Great place for rentals, supplies, and climate-controlled storage. Clean and efficient. Joe is amazing. Thank you!!!
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May 2023 by Mike S
Bad customer service lil to much aggressive on there parking lot area on were to park. I live not to far and I will travel farther distance to get better customer service. It's almost like the two guys there that's there all the time the manager and the other worker it's like they always have bad days not sure why but definitely that will keep your customers away good paying customers that own a business
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March 2023 by Nancy Michelle
Was charged extra for not using their online drop off when the system was down- had a screenshot to prove it. Chris had an attitude and sounded upset at ME when all I was doing was asking questions. I asked for his name and he responded, “not sure why you need it..” And I wasn’t being rude. Did not help me resolve this issue at all. Won’t go here again- will take David’s advice (previous review) and go to Home Depot and rent a truck at half the price! Never again. Good customer service goes A LONG way! Another customer lost.
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December 2022 by Kimberley Gonzalez
Horrible place to get rental’s. If you’re not the color white don’t even come here. “Racist”.! They really need to get better employees to work at this Facility.it’s sad how the world has hatred people. It’s so disgusting. We are all human beings. I pray for America!
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November 2022 by Bogdan P.
I have been a satisfied customer with U Haul for many years. Moved my kids several times, rented trucks/trailers without any problems, until now. I rented a trailer online for Thanksgiving day. Went in to pick up my trailer and was told that I am on an E-Alert and they cannot rent me the trailer. I was told that they will not rent to me because I was "rude to an employee" previously when I rented a trailer (June 2022), and that there was damage to the trailer. I have never damaged any of U Haul's equipment. Never received any notifications or invoices for damages. The person at U Haul made it perfectly clear that they do not want my business and will not rent to me ever again. These employees seem very unhappy to be working there and offer zero percent customer service. U Haul is not the only place that rents trailers, so no great loss, but to receive a confirmation email with a reservation code and then, at the time of the rental, being told that you and any one with the same last name would be unable to rent from U Haul, is unbelievable and really bad business. Unprofessional, unacceptable, substandard. I will be more than happy to give my business somewhere else. Their loss.
