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November 2023 by Michele Vee
Worst post office ever. Since moving in less than 2 years ago, my mail has been lost several times, once within the post office. Mail that was supposed to be held for vacation continued to be delivered. Mail that was supposed to be resumed after a hold was lost in the post office for a week. A postage due package couldn't be found when I came in to pay the postage. Mail dropped and left next to my mailbox (containing a check!). Packages completely stuffed in the box instead of walked to the door. These people are the worst.
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August 2023 by Tom Roberts
Not sure what good it does to review a govt agency. what other choice do you have?This place has continually messed up my temporary forwarding orders for over 10 years. Mail gets delivered after the order starts and new mail takes forever to arrive.Recently I entered a permanent order as we sold the house. Order was submittted on July 25 to start on August 7. Noticed we were not getting any mail soon after 7/26. Went to post office to inquire twice, and were told things take two weeks to happen, but no explanation for missing mail. I knew it was not being forwarded because the new address is a PO Box in the same building!!!Now as we pack up to leave for good on August 8, we get a pile of old mail postmarked as early as 7/25 delivered on either 8/7 or 8/8 (not sure)
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August 2023 by Nick Militello
I came to the post office inquiring how to correctly ship products for my business. I was not correctly explained how to do so and retailed incorrect postage from this post office, and overcharging me for the post as told by another post office. I came back in to ask for an exchange of postage to post correctly and was informed by an employee no exchange could be given, nor a refund. I asked for the manager and told this was postage was incorrect and would not even be shipped with stamps. Though I was informed incorrectly and retailed wrong products by staff, the manager offered no exchange or refund. I have been charged for 35 dollars for postage that I cannot use due to this post office. The manager was berate and talked down to the situation. Horrible experience for something that should have been simple, and poor customer service. Front facing employees and manager need to be trained how to properly retail products, educate customers on said products. Be wary when using this post office. This is business malpractice to retail incorrect products with a no refund policy to unknowing customers to make a few extra dollars, and an overall bad experience.
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June 2023 by John B.
lived in 60069 zip code for over 47 years. Never had postal employee hang up on me until today at 4:45 pm. Young black woman answering phone refused to let me talk to post master and she refused to give me her name. What kind of people are they hiring at the post office. Definately not courtious ones. Will continue to file complaint tomorrow with main post office. This young woman should not be working at the post office. When ever our carrier is on vacation they have no replacement and we do not get mail until late in the evening. Really bad service
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April 2023 by Bambi Marshall
Cass is the ABSOLUTE BEST!!!!!Welcome to the team, Kasia!! Seems like you’ll fit right in!!!Keep smiling! ?
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February 2023 by STEVEN VAGUN
Rude and obnoxious.I understand this is not a private enterprise, but I had a choice of carriers and this is last time I choose USPS.Clerk Ashley was chewing gum and behaved line she works at bazaar.
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October 2022 by Donna B.
Their service is efficient and helpful. I appreciate their friendly attitude and knowledgeable assistance.
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August 2022 by Tina Grubesic
I have went and shipped overseas about 30 times with this post office everything was fine. They changed who was working on at their post office and now the customer service sucks I shipped a package and the package came back to me and they won’t return my money 100 dollars for shipping. This post office literally scammed me and didn’t ship my package. Beware they are scammers!
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June 2022 by MoreNRG Massage & Bodywork Professionals
Interestingly enough, this location has the highest in the area- given that is not saying much. I still came in with an open mind and thought we were off to a good start.The clerk was less than nice with me but nothing to write about; yet the lady that came in after me…smh!The lady simply had questions, and geese…it’s just too early in the morning to be this rude. The facility just opened- less than 30 mins ago- WHY ARE YOU MAD ALREADY? Makes no sense whatsoever.When ppl are unhappy with their place or function of employment- move on!Anyhoo, now I know the reason behind such low ratings.
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March 2022 by Susan Cutler
My experience lately has been terrible. Lost checks is normal occurrence. Have had this PO box for 30 years. Waited until 4 customers walked in before they acknowledged any of us. Oh we didn’t hear, 4 dings of a door for 10 minutes. stated, come on.Postmaster is not a responsible thinker. Unsettling the office is going down the tubes. Deerfield also has poor performance. Closed the drive up mail drop because no employees to walk out and bring in a container of mail once a day. Good Lord!
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February 2022 by Buzz Love
Very busy area which means a lot of people, not enough space, not friendly workers.
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January 2022 by Lisa S.
I was trying to drop off my return package, which already put a prepaid label. The lady (New Asian lady - never seen her last 3 years.) in the counter kept telling me that the label was something wrong and she was not able to scan it. As I know I can drop off the parcel in any USPS and also any blue box, but the parcel was too big to fit in the blue box. I had to wait in line and ask her to drop off. She said it was ok to drop off but I would not able to track my parcel. What is that mean ? It was not my first time to return a parcel. Very unpleasant experience.
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June 2020 by Sunilkumar Ravindran
This is a good USPS which is not very much crowded. We can get our things done pretty fast. Have been there many many times and every time the people who work here was very friendly and very accommodating. I always prefer this USPS for any other location.
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April 2020 by Bogdan Stochin
The customer service is impeccable, knowledgeable and courteous. The negative reviews are posted by self-centered morons that don't understand how the post office works.
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August 2019 by ahmedi b
excellent staff. very very helpful and kind.
