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November 2023 by Brian Dinges
Arrived today to pick up a car. Only car on the lot was a BMW SUV. Much nicer than the Kia Soul-class car I reserved. I was on my way in no time…I’ve rented here once a month for several months and have no reason to go elsewhere.
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May 2023 by Sarah Angela
DEIDRE IS AMAZING CUSTOMER SERVICE WAS PHENOMENAL THANKYOU ? FOR ALL YOUR HELP MS Deidra
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March 2023 by David Niewood
Deidre was amazing and super helpful and went above and beyond to make sure that the reservation was correct!!
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February 2023 by Dean Nolan
I have been renting from this location for the last 5 years and Deirdre has been the best manager. Cars are clean and checkout painless. I rent here several times a month for work and have other options, and this is my go-to location. She has always been helpful and attentive to any issues that might come up.
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January 2023 by Dean N.
I have been renting from this location for work for five years with three different managers and Deirdre has been the best. The cars have been clean and the check out smooth. She has been respectful and attentive to any issues I might have had. During the pandemic, Budget sometimes had problems providing cars to their neighborhood suppliers, but this has been pretty much solved and the supply has been good at this location. I speak from experience, since I rent several times a month from this location.
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December 2022 by Conner Becker-Chamberlin
We reserved a moving van days in advance to move someone from Chicago to Indianapolis. We show up and the employee was instantly unfriendly. They asked me if I was there for a car, and I gave my name and said I was there for a moving van. They say, “Oh, we don’t have any of those. I forgot to call you to let you know.” They then check with another location, which also doesn’t have any available. The employee tells me, “Can you check if UHaul has anything available for you?” And I said, “Yep!” and walked out. Do better, Budget. You just lost a customer.
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December 2022 by Bill and Karen Whitehead
Deirdre was very helpful and professional. I would rent from this Budget location again.
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October 2022 by Maximillian Z.
One of the worst business experiences I've ever had. I fully pre-paid my car booked online a week in advance. I got there on time to pick up. Place had closed early with a sign on the door with a phone number. I called they said they gave my car away to somebody else already and there were no cars left. They were very rude. Their excuse was I didn't answer their phone call two hours earlier (I missed it) so they figured they could just give my reservation away. I was stranded there and had no car to honor an important appointment. I called Budget who was no help until I pressed to speak with a manager. They said I absolutely should have had a reserved car guaranteed as when you pre-pay like I did, that is their policy and the branch had no right to give the car away. They filed a complaint on this branch and refunded me and gave me a voucher for a free rental, but interestingly when I tried it online it says only high end vehicles are available requiring added cost out of pocket, but when I search without voucher code lots of cars show up available. Last time I use Budget. Beware of this Lincolnwood location on Lincoln Ave.
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October 2022 by Maximillian Nyle
Long time customer. I pre-paid in full for a rental reservation several days in advance, and showed up on time for it. But they gave my car away to somebody else and closed early. Their excuse is they couldn't reach me when they tried calling earlier in the day, so figured they could just give away my car to someone else. So I was left stranded. When I contacted Budget they said this contradicted their policy, the branch was not in the right to do this. Budget apologized and gave me a voucher but only after escalating the case. Beware of this branch.
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October 2022 by Mohammed Rayees Ur Rahman
Deirdre is very professional and was very quick. Would surely come again
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September 2022 by Tim Egan
Best customer service hands down! Diedra is fantastic! Not only is she great handling your reservation, then I find out that she is now the owner of this location. She's been working with Budget for 12 years and worked hard advancing to having her own business. Go visit Diedrafor your and tell her Tim sent you
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September 2022 by A D.
For anyone looking to rent a vehicle from this location, PLEASE JUST CALL THEM DIRECTLY. Do not, I repeat, DO NOT book anything online. Call and confirm they even have cars available. I wasted time and money getting all of the way to this location with a CONFIRMED reservation just to be told later that they don't have any cars available. The entire experience was so off putting and got worse over time. Here is what went down: I got dropped off at this place, the lady at the counter asked for my drivers license and a credit card (at this moment, they literally had one car left to rent). Not even a minute later, another customer rolls up in a cab and outside, the assumed owner pretty much yelled at her (though he and the receptionist would say "he just talks loud"), that they don't have any cars and she should not let her cab go. He's out there yelling at her, she's yelling back asking why he's getting loud and she's getting upset because they told her over the phone they have a car for her but is telling her now that they don't. Meanwhile, I'm still inside thinking we are continuing the check in process. Turns out, SHE is the one this last rental car belongs to. They give me back my cards without much explanation. Apologizes to the other customer, saying that they got the wrong person (me). The lady calls another location to ask about available cars while checking in this other person. She tells me no one else has anything and that's it. Nothing else more. No explanation for what could have possibly been the reason for such a mistake. No reason given for the miscommunication. No suggestions for alternative options. Not even a basic, generic apology - which was the last thing I was even looking for at this point. I was left waiting there confused and straight up ignored and without any acknowledgment from this team, I just left. Maybe this was a one off considering their previous positive, albeit minimal, Google reviews but after seeing these Yelp reviews, clearly this is not a first for this strange place. I don't write bad reviews but the entire experience warranted a fair warning for future customers. Go elsewhere.
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November 2021 by Alexandra A
Yosemia was very nice and so helpful. We got a great rate and the car was brand new. A really good experience
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November 2021 by Aurelia Apistoaei
Clean car ,great service . Yosemia is smart and professional. I do recommend this place
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June 2021 by Todd I.
Zero stars. Made a reservation. Went at the appointment time. Car I rented was not there. Was told I could "go to o'hare" to get the car I reserved. Told them that was their job. Will never rent from them again.
