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December 2023 by Qiu Fogarty
AVOID AT ALL COSTS. Completely unprofessional and unethical. They have had our tax documents since last March and are not being responsive to return them. They didn’t complete our taxes and we now owe additional fees. Do NOt work with Sammy K.
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October 2023 by Shad Ha
Absolutely the worst, extremely unprofessional beyond belief. Now reading these reviews make me wish I did not waste my time with Sami and Ruba. Lies, lies, lies in an unbelievable and disgusting way. I started working with them on my 2022 tax return in February and believe it or not, we are in October with 2 days to the extension deadline and I'm waiting to hear from them. You have to send 50 messages and emails to their phones and emails to get one answer which is usually a lie that they will call you this week to finalize your tax return. I can't believe how unprofessional they are and how people's time mean nothing to them. I'm reporting them to IRS and I hope everyone affected by them does.I'm editing my review here after I received the response from the owner. I tried to call the number Chris provided, and of course it's a generic number and no one answers. Seems like the whole business is fishy.
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August 2023 by nora nightingale
Unprofessional beyond belief. Still waiting for my 2022 taxes to be filed since leaving them with this branch in April. Been playing phone tag and visits since. Emails, Text messages of I will call you back. Well it is August now I'm still waiting for my taxes to be filed and or give them to me to go elsewhere. Started it so nice and friendly but now it is simply aggravating and stressful. IRS late fees better be paid when my taxes are finally filed.
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July 2023 by SWERVEX808
Honestly deserves no stars….This was my worst tax experience.Sami K is so unprofessional!Absolutely wasted my time for months on end making empty promises that he would file my taxes and never did.Had to show up in person over 5 times just to hear excuses of why he couldn’t complete them while watching him take care of other customers.I texted multiple times with no response or an excuse.He canceled meetings and never even returned my documents just stole them basically and disappeared off the map. How sketchy….My taxes were late due to his negligence and would never wish anyone to experience what I did.Go somewhere else promise me!
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July 2023 by SWERVE EXPRESS
Definitely read all the reviews that was my first mistake! Sami K was terrible to work with wasted so much of my time I came in the beginning of February and my taxes never got done. April passed and I was beyond late I had to find someone way better and professional. I had to literally babysit Sami and text multiple times, call, show up in person just for him to have another excuse. If you don’t want to waste your time don’t go there. I will never trust another Jackson Hewitt because of my experience with Sami.My documents were never returned and I was ghosted and it was too late, the shop was closed for the season.Never worked with someone as unprofessional as Sami K!
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July 2023 by Giovanni R.
the only ppl that put a 5 star review are fake these people are the worst sammy and the res never answer even the landlord told me that clients show up there upset all the time the very worst of the worst do not book an appointment they are never there when you go and they do no do their job hopefully its not a scam an i recover my documents
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June 2023 by AJ K.
Honestly deserves no stars....This was my worst tax experience.Sami K is so unprofessional!Absolutely wasted my time for months on end making empty promises that he would file my taxes and never did.Had to show up in person over 5 times just to hear excuses of why he couldn't complete them while watching him take care of other customers.I texted multiple times with no response or an excuse.He canceled meetings and never even returned my documents just stole them basically and disappeared off the map. How sketchy....My taxes were late due to his negligence and would never wish anyone to experience what I did.Go somewhere else promise me!
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June 2023 by Larissa K.
I had the worst experience with Sami K. For 3 months, he strung us along, saying that he was still working on our taxes. He was all talk and no action. When taxes were due he NEVER filed our taxes, and then went MIA afterwards. I would highly NOT recommend.
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May 2023 by Sir VivalGuide
Been using Sam K. here for 3 years. We began using his services when my mom, a retired school teacher, who used to donate her time to do other people's taxes for free as a service to the community, could no longer do her own. The service was ok the first year, but in each of the next 2 years, the ability for him to complete the process in a timely way, got worse, until this year we needed to file an extension, even though he had over a month and a half to work with to complete them. He was delinquent in returning calls and repeatedly didnt complete deliverables as promised. Won't be going back!!
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April 2023 by Darron M.
Sami Kris at the Lincolnwood Jackson Hewitt location prepared our taxes this year. My wife and I needed assistance navigating a confusing Illinois-Wisconsin reciprocity issue that we weren't able to figure out while using Turbo Tax. My wife works in Wisconsin, but we are Illinois residents, and her employer incorrectly withheld Wisconsin taxes. While this was a confusing issue for us, we expected this to be relatively easy for a professional tax preparer working near the IL-WI border to resolve.Sami incorrectly prepared both our Illinois and Wisconsin returns, and we received a letter from the IL department of revenue stating that we owe. We paid the balance due to IL, but need Sami's assistance filing an amended return to request a refund from Wisconsin.Sami has not responded to multiple calls to both of the phone numbers listed on his business card and has not responded to my emails.The Jackson-Hewitt website states that the office is open from 12-4 PM this week. I scheduled a 12 PM appointment for today via the Jackson-Hewitt website and received several confirmation texts for the appointment. When my wife and I arrived, the doors were locked and Sami was again not answering either phone number. We waited for 30 minutes and called the Jackson-Hewitt corporate number to file a complaint. As of now my issue is still unresolved and there is still radio silence from Sami.Take note of the other reviews that mention problematic communication issues. I recommend avoiding this Jackson-Hewitt location
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April 2023 by M Gatlin
Competent customer service and ethical behavior are the bedrock for any business to succeed. Just this afternoon, my husband reached out to Sami L (operations manager at the Lincolnwood Jackson Hewitt) with whom he has done business with over the years, shelling out thousands of dollars to. To our dismay, when contacting Sami L with some inquiries, he was more concerned about who was doing my husband’s taxes versus addressing the important information (that such organizations are required to provide, according to the IRS) that my spouse was seeking. Once he realized that he was out of the capitalism equation, he proceeded to scream on the phone and hung up. I’m grateful that this call was documented and look forward to actively engaging with the different bureaus and organizations to prevent such disgusting behavior from occurring at Jackson Hewitt. While I am not familiar with the other workers here, I would NOT recommend this branch under ANY circumstances. I also look forward to contacting the Jackson Hewitt corporate office in New Jersey about this repulsive behavior. Disgrace.
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April 2023 by Eileen Nagy
Jackson Hewitt at Lincoln and Devon has been doing our taxes for a long time, they are great at what they do, very accurate and professional. However, they do charge a lot of $$ for fees and under staffed (which a lot of businesses are)
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March 2023 by Mandy Coleman
Sammie is kind, knowledgeable, easy to work with and the filing process was quick and simple with his services.
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March 2023 by Yiannis T.
I learned the cost differences between going to an accountant and going to a tax preparer. There were no correlations between experience and increased filing costs. The fees and availability to take clients varied. Mr. Sami K. Imsaih works for Jackon Hewitt and he answered the telephone and was very engaging and kind. I suggest working with him in person because he guided me through the filing process. Emails and messages get lost in translation. If you give Mr. Imsaih time to listen and work, he will give you his time and good conversation. His blue eyes, casual yet cool clothes and slick hair may not be a conventional and corporate but he was affordable and practical. Enter at the corner door.
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February 2023 by Kathryn Beckett
Sami K was very courteous and professional and I can't wait to be back until next year.
