Loeber Motors Service Center is highly regarded for its excellent customer service and knowledgeable staff. Customers appreciate the seamless experience when trading in and purchasing vehicles, with staff members like Adam providing helpful and informed assistance. The dealership has a long-standing history, dating back to when a customer purchased a new E500 in 2003, and over the years, they have consistently demonstrated good will and dedication to service. They have gone above and beyond, including exchanging a car for a new model and replacing defective parts, showcasing their commitment to customer satisfaction. Many reviews highlight the efficient service, with quick turnaround times and friendly interactions. Customers note that the staff listens carefully to concerns and provides loaner cars promptly. However, some mention issues with phone responsiveness, as calls can be transferred back and forth without answering. Despite this, the overall experience is positive, with customers returning regularly and recommending Loeber Motors for their Mercedes-Benz needs. Located conveniently outside Chicago, the dealership offers a welcoming atmosphere and reliable service, making it a preferred choice for those looking for quality automotive care.
We had a terrific experience. Traded in our older Mercedes and went seemlessly. highly recommend. Adam was our salesman and was very knowledgeable in all areas and answered all our questions and concerns.
October 2023
Outstanding support and very helpful sales team. I would highly recommend
August 2023
BILL ( one of the service managers) was very helpful and professional.
