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February 2024 by Eva E.
The phone customer service is awful for Verizon. After being on the phone at home for hours on three separate occasions, I walked into the Verizon store ready switch to another carrier. Eli was very calm and helpful. He was able to get me the credit for mailing back my old phone within minutes. He also helped me choose an updated plan and decrease my monthly amount by removing services that I never used and using online banking, something no one else ever discussed with me. Thank you Eli for de-escalating my issues with customer service. This store is superior to any others.
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February 2024 by Elle P.
Eli at this store was absolutely AMAZING. I came in after hours and hours on the phone with customer service(worst experience) I was just about ready to switch to T-Mobile. Customer service was trying to charge me for a service extender almost $300 after customer service telling me it would be free of charge. Eli was at the Verizon store and was able to help me speak with customer service for 1.5 hours! He was so patient with me and helping me figure out how to talk to customer service. He took time out of his day to genuinely help me out. Other customers were coming in to purchase plans and phones and Eli sat there with me for nearly 2 hours to help figure out a solution to Verizon's awful customer service issues on my account. I will definitely recommend all my friends and family to come to this store and visit Eli for all their needs. 5 star experience with this very polite and helpful Verizon representative at this store.
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September 2023 by David H.
Fired the man with half bleached hair and the other older man that get his thick eyebrows done.. Shouldn't have dishonest staffs working for any company!
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August 2023 by Louise G.
I find your company to be substandard and highly disappointing. Apparently, you need a few more words. I suppose I could come up with some...how about third rate, substandard, deplorable or should I go on... is that enough words?
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September 2021 by Wayne W.
I have had really bad website help with conflicting prices on webpages while trying to upgrade my phone. Chat was non responsive and phone help was useless with no appropriate choices and very long wait times. I guess not upgrading any time soon.
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September 2021 by Qusai R.
The worst customer service I have experienced my whole life m, very rude, and was threatened by a white boy to take it outside lol, as I exited he approached the door unbuttoning his shirt, ridiculous that store should be shutdown or new owners should change employees, then they made a claim that threatened them wow talk about frauds.
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June 2021 by Joanna B.
Walked in to get a sim card for a phone. Was greeted rudely by Bilal, "solutions manager." He cut me off when I was speaking and spoke down to me. I am 8 months pregnant and was with my daughter. I expect better from a business as large as Verizon. He proved to be unhelpful and we walked out with no solutions managed. Terrible customer service.
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June 2021 by John M.
I made the mistake of going to this Verizon store instead of the one I usually use down the street. One of the worst customer service experiences I have ever had from the moment I walked into the store. Bilal should not work with people, and Verizon will be losing my business after 20 years of them being my cellphone service provider because of Bilal. Bilal greeted me with a "hello," and I acknowledged him with a head nod. Bilal then asked in a rude and condescending tone, as if I should not be there and was an inconvenience to him socializing with the girl employee that was sitting in the chair next to him near the entrance, "what do you need?" I told Bilal that I needed to buy a phone, and his reply was again, rude and as if I was interrupting him for walking into the store. Bilal said, "Give me your number and my guy will get to you when he has time." Keep in mind, the tone and attitude is awful. I walked away surprised with how he was talking to me. I decided to talk to him about it, and I said to Bilal, "Good customer service could go a long way, ya know." I think it was within earshot of the girl employee he was trying to impress, so he puffed out his chest and got defensive. He started to deflect responsibility for the way he was talking to me, and he verbally attacked me. I told Bilal that I don't have to be here, and I am a Verizon customer with options. Bilal's response to me was, "I don't care. I don't need you here." That is when I walked out of the store. No iPhone purchase for me at Verizon with that disrespectful experience. If you have to deal with Verizon, skip this store, and head to the one down the street at 5700 W. Touhy Ave. They have much better customer service, and Bilal doesn't work there.
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March 2021 by Janelle J.
It is as if the employees at this store dread the arrival of a customer. I have no idea who I was dealing with, he didn't bother to introduce himself. I came to the store to purchase a new phone and rather than having the opportunity to have dialog with someone who I hoped would be helpful in comparing key differences in phone specs, the conversation was one-sided and getting information was like pulling teeth. Ultimely, he indicated that they didn't have the phone(s) I was interested in and said I could come back tomorrow and they would have it... giving no details on when he expected the phone to be in, no offer to call me when they get it (after all, we are talking about a phone)...no basic customer service. I WILL NOT be returning tomorrow. I will drive the extra miles to a different store that hopefully has better service and if that doesn't work, I have no problem finding an alternate retailer. Do better, Verizon
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January 2020 by DW L.
This was the worst customer service I have ever received from a Verizon store. I have been a dedicated Verizon customer for over a decade and today's experience may be my tipping point to leave. After finding the Evanston store was permanently closed, my family and I ventured to the Lincolnwood store. We assumed it was larger and would be just a good, if not better, than our small local shop. It was not. We were greeted and checked in, but told to wait even though the store was not busy. As we browsed, we were followed around the store. After seeing several team members talking to each other and making eye contact, I approached them to see if one could help me. On said yes and then he proceeded to rush as fast as he could through the purchase. He never introduced himself or asked us if we had any questions. It felt like they wanted us out of the store as quickly as possible. I have NEVER purchased a new phone in-store and not had it set up on site. Here I was told it would take 3 hour to transfer my data to my new phone and that I should probably do it at home. He rushed through instructions (that I don't remember) and rang up my payment. It has NEVER taken longer than about 15-20 minutes to transfer my data. I use my phone for business calls and texting only. He did not even attempt to connect my phone or open the box to show me the phone and ensure it wasn't damaged. My phone and other items were placed in a bag and given to me as my agent walked away to begin whispering with his manager. No thank you for your business, no business card provided in case I needed assistance with set up, and no please come back. I observed a different agent pleasantly offering to set up another woman's iPhone as he opened the box to show her the new phone. I will not return to this store. And I will discourage others in my company (all Verizon users)from giving their business to this store. I am sad that the Evanston store has closed as they provided the customer service I am accustomed to and I never felt racially profiled or rushed, even when they were busy. The experience was so poor I considered immediately returning the purchase to void any commission given to this site. I wish I had read the Yelp reviews before coming in to this store. Lastly, I just called the Ravenswood store and they asked me to come in tomorrow and they would set up my phone.
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January 2020 by Right H.
My friend and I were here today and we were AMAZED by customer service provided by JASON! He was SO helpful and I got new plan and new green iPhone in REALLY easy and smooth way. Thank you so much Jason!
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January 2020 by Tetty B.
Review is for customer service only. Came in to the store just to pick up an online purchase. Store was not that busy. I went to the pick up counter where there were two associates and no one acknowledged me so I sat myself down. Maybe they were busy so I waited 5mins-not bad. I had to approach them to actually acknowledge me. Checked my ID and gave me my purchase. I asked them to assist with the set up for the phone. The female associate gave me to sheets of paper and told me to follow instructions. She nicely explained that they don't don't assist with phone set ups anymore... Took out one an extra star because I happened to pass by another Verizon store and asked to if they assist with phone set up with online purchase and they assisted me with no hesitation.
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December 2019 by C L.
Go here if you enjoy being told one thing and receiving another. You will go in and get a phone. You will be told a specific monthly price for said phone. You will be told your work discount pricing will remain in effect for your renewed data plan. You'll walk away thinking everything's great and expect your bill to increase a small amount. What you will come to find out is that this scenario is some kind of dream, and is not in fact your reality. Your bill will increase by $40/month, despite remaining on the same measly data plan and purchasing a phone that is supposedly only $10/month. You will spend hours contacting Verizon customer support 4 times, until you are finally told there is essentially no way to receive the pricing that was promised to you in the store. You will feel frustrated and question why you ever decided to renew with Verizon when your gut was telling you to go to t-mobile or to I don't know, throw your phone in the lake perhaps.
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December 2019 by Sandra A.
A money-back guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made. Unfortunately, those days of a money back guarantee are over, especially, when we are dealing with Verizon's agreements. I just love when Retailers tell you one thing and then do another once they get your money. Should that be a good enough reason for retailers to get away with murder though? My daughter gifted with me with a phone which ws part of a promotion during black friday. I took it to get it activate it and that's when the customer representative and I realized that the phone was damaged so it was replaced. The next phone i got suffered from the same syndrome, screen discoloration! According to Verizon you have a 15 days grace period to bring the equipment back and exchange it as many times as you need to and especially if is damage! According to the manager on this location, which I cannot remember her name but I do recall her long blonde hair and her condescending attitude said, if you want another exchange you either pay for a return fee or take it to an apple store. That's as far as CUSTOMER SERVice/care goes today, and to think that the word service comes from the latin word servus- slave! I was asked to leave the store not because I was shouting profanities, or using offensive words or shouting which is what the law finds offensive but because I refused to give them more money and bruised the manager's ego when I mentioned that her anger and frustration was getting in the way of our conversation. After I left the store I called their call-center and after waiting for 25 minutes I get to talk to a very nice young man who assured me he would make things right-I will make a note in your daughters account so that when you go back to any of our store you can not only return the phone but exchange it for anyone you want. All I want is an 8 iphone that works! I decided to call the downtown store, which was the first one I went to and after speaking with the manager you can guess what happened next....tell me lies, tell me sweet little lies! lol! Buyers beware-I believe the so call deal on those iphone 8 is a way to get rid off defective merchandise. I guess you get what you pay for! Bottom line- I gave them one star not because I wanted but because like many other survey it doesn't give you the option to really say what you think. So my final advice is, don't let this type of Customer service turn you into their slave!
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December 2019 by David C.
I am adding this review to the local store, because I can't review Verizon Corporate. We recently switched to T-Mobile, something I highly recommend all Verizon customers look at doing. T-Mobile includes all fees and taxes in their own home plan pricing. Anyway, before switching I called Verizon twice and was told that I'd be able to arrange monthly payments to pay off the balances on two of my phones. The second agent told me to call back after the bill cycled. When I called, and was put into contact with the correct department, I was told that we could no longer make monthly payments. The best they could do was three no-weekly payments. The supervisor said she was not responsible for what the agents on the phone told me. So sorry, too bad for you. For what little good it will do, I will be filing a complaint with the BBB, any other places I can think of.... This is the closest thing that I can think of to a "bait and switch" scheme. The phone agents can make up anything they want to say to a customer, but when a customer acts on what they were told, someone else from Verizon can say oops, no not true, and Verizon doesn't care that you were given incorrect information. To add more insult to injury, when I try to log into my Verizon account, I get a message that Verizon is updating its website. I am supposed to be able to at least see my bill, but even that option doesn't work. I can't even see my bill, so it appears that Verizon might be trying to rip me off, and I wouldn't have any way of knowing if the final bill is correct or not. I can't make an online payment or change my payment options. This is a complete rip-off. Update from 12/9/19: I received a call from Jessica in Executive Relations. I was very impressed, she had done her homework, so to speak, before contacting me. She sent copies of the bill to me, and explained how they arrived at what I still owed Verizon. She also worked out payment arrangements with me.