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February 2024 by Ray W.
Purchased a England couch . 3 months old service call 20 staples were loose and were removed. Couch now is approximately 9 months old cushions are pilling and told to shave the cushions. Cushions back and seats need to be replaced. Our last couch was in better shape after 13 years. Should replace our couch or with another brand.
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November 2023 by D. O.
We are having similar issues (mainly rippling fabric after just a couple weeks) with 2 England sofas as reviewer, Tom K did in 2015 with his Flexsteel Rockers. It's sad to see that nothing seems to have changed. And, besides the back and forth for almost a year now with the Crest Customer Service Manager on the sofas we purchased which are obviously defective, I have asked to speak to a store manager or owner as our situation is unique. But, after reading a couple reviews here, I'm thinking others have had similar issues with their furniture purchased at Crest. Our situation is not resolved yet and we took delivery of the sofas at the end of January 2023. It's now almost the end of 2023! I've been told by the Customer Service Mgr at Crest that most requests and issues we have made are not "England's policy". My next contact will be with England directly. We, like Tom K., have now asked for a refund. I was willing to pick something else out until the neglect by the store manager/owner became very apparent. He/she just doesn't care or there's something "off" in this whole picture. Update: I emailed England Furniture and was almost immediately called by the area Supervisor Rep. He understands my issues/frustration and is taking steps to make things right. It was refreshing to talk to someone who understands and cares.
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November 2023 by Diana W.
although we had to wait for a while to get to our sectional, we absolutely loved the service that we received and the quality of the furniture. Recommend'
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February 2023 by Richard Kaffka
A real find. Good, we'll made furniture, good value, helpful staff. Will return
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July 2022 by Designsby L.
I've had nothing but wonderful experiences at Crest Furniture. It is a family owned business and the staff really does take care of their customers. My go to people are Anna Maire and Greg that are friendly, helpful and knowledgeable. They helped me to fine the perfect furniture for my home, family, friends and clients. It was such a great experience everytime I stop in! I highly recommend this business.
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June 2021 by Nancy Kinley Leary
When we couldn’t find furniture during the pandemic, we found this neighborhood furniture with great quality furniture and a great selection!
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November 2020 by Danielle Kennedy
Had two accent chairs for less than 6 wks and the seams have begun to separate. Also have an ottoman that the fill is completely lopsided. Quality is definitely lacking and I’m afraid customer support is just as bad! I’m constantly snipping away strands of fabric that are loose.
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March 2020 by Guy I.
A hidden gem. When one drives past the storefront in this location (unlike the newer, sleeker one in Arlington Heights), it looks like it might be a strip mall furniture shop or a competitor to CORT clearance/furniture resale. The signage is dated, unlit, and poorly located for maximizing attention, and the recessed strip mall it is in has very little else to assist here, but customers who give it a chance will discover that it carries many of the nicer brands that you're seeing at Walter E. Smithe, Penny Mustard, Abt, Toms-Price, Turk, Geneva Home Works, and others. Bernhardt, Hooker, Canadel, Butler, Flexsteel, and others. I think maybe AICO too, but not Smith Brothers, sadly. Plus it's a Flexsteel 'gallery' too (Flexsteel has a hierarchy of showroom levels, and this gallery level is the highest), so unlike their competitors, this modest-looking shop is one of the only stores in the Chicago area where one can see an updated sample list of every single fabric and leather swatch the manufacturer carries. I've shopped at all of the above stores and purchased from most of them. While the others have more items in a less congested showroom, once you know what you want, stop by Crest and order it from them. Nancy and Anna Marie are great to work with and know the industry and manufacturers well from decades of experience there and at previous stores. And while Crest does price match, I've often found that their quotes are significantly cheaper than even the biggest guys like Darvin. The only drawback with Crest is that some of their lead times for delivery aren't as fast, but they are very upfront and honest about this. They really focus on word-of-mouth and treating people with an eye to repeat business from loyal, satisfied customers. Oh, and the sales tax is cheaper at the Naperville-Lisle location than the Arlington Heights one, so if you're closer to the latter, check out the bigger showroom there and complete your order at the former (Anna Marie works at both locations).
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January 2020 by kawika Kavika
Nice people
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January 2020 by David Tripp
Very professional, gave me great ideas
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August 2019 by Pat Gorman
So helpful. Bought what I was looking for. Very nice salesperson. Will shop there again.
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January 2019 by Mary Davis
Great place to shop for furniture. Very helpful and friendly staff!
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December 2018 by Noah Wilson
We highly recommend Crest Furniture!!!! Anna Maire and Greg where absolutely delightful to work with during this furniture decision process. We ended buying a amazing solid wood candadel kitchen set along with leather sectional by flexsteel that is so comfortable with a stunning Rowe furniture accent chair. We will definitely be coming back for more after the first of the year. I would give Crest Furniture 5 stars plus there pricing was all below the competition out there. Thanks again! #crestfurniture #thankyou
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December 2018 by Joshua Betley
Very happy with my new Rowe furniture sofa , flexsteel recliner and also my Canadel dining room set. Thanks again Crest Furniture for the saving and service!
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December 2018 by Noah Wilson
We highly recommend Crest Furniture!!!! Anna Maire and Greg where absolutely delightful to work with during this furniture decision process. We ended buying a amazing solid wood candadel kitchen set along with leather sectional by flexsteel that is so comfortable with a stunning Rowe furniture accent chair. We will definitely be coming back for more after the first of the year. I would give Crest Furniture 5 stars plus there pricing was all below the competition out there. Thanks again!
