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February 2024 by Emily Rymers
My cat has had and eye infection on and off in both eyes for the past eight months coming here was the best decision ever. We figured out that she might have a condition and no other doctor has been able to tell me what has been going on but this hospital and the doctor she finally helped me convince my husband to get my cat neutered so we don’t risk any further problems. She had the best advice ever and the best care to my cat and me. Dr. Halad is the best!
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January 2024 by Cindy J.
Professional, caring and compassionate all around. The staff worked last weekend to save my cat's life and succeeded, giving me detailed updates whenever I needed and excellent instructions on home care and communication with my regular vet. Excellent follow-up when they called today (3 days later) to see how she's doing.
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December 2023 by Sally R.
I can't say enough nice things about Emergency Vet Services of Lisle!! Riley ate 40 Culturelle Probiotic & Multivitamins for kids. The first ingredient was Xylitol!!!! It kills animals. It goes immed to the liver, within minutes. Riley was extremely ill, required IVs, calls to poison control and the expertise of the doctors at Emergency Vet Services in Lisle. She stayed overnight and after tests, meds & IVs Riley is on the road to recovery!! Xylitol is very dangerous....Riley is one lucky dog and it looks as if her liver will repair the damage The only problem is that on regular days (M-S) they are closed from 8am til noon. We had to bring Riley home for 4 hours then back at noon. However, on holiday weekends they are open 24 hours. They have the kindest & compassionate doctors, vet techs and staff. They explain everything and answer all your questions!!!
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November 2023 by Lori Eichelberg
Dr. Graves and all staff were very kind during an extremely scary emergency with my dog. I was seen in an hour although it was a busy Saturday night. Dr. Graves quickly got to the bottom of the issue and was very reassuring and explained things in layman's terms that I could understand. The medication they prescribed addressed the issue and my dog was feeling better hours later and is back to normal now. I hope to never need emergency services again but I highly recommend this clinic.
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November 2023 by Faith Walker
I want to thank everyone at ER Veterinary Services of Lisle for the extraordinary care our senior citizen cat Lacey received over the last week. To say they went above and beyond for us and our cat is a complete understatement. The compassion, care and extra unexpected steps and an honest heartfelt prognosis they had for us personally and for our cat Lacey was so desperately needed and so appreciated.Lacey left us early Monday morning to join her brothers and sisters at the Rainbow Bridge. Because of my Angels at Lisle ER Veterinary Services, we were able to get one more day/night with her before she passed in my arms. We have no doubt that we and the staff at Lisle did absolutely everything that we could have possibly done for her. It just was her time.Thank you again for everything you did for us and Lacey. There are no words to truly convey how much it meant to us to know she was safe and getting the best possible care in the best place she could be in.
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November 2023 by makenna brown
I am very disappointed with the service I received during my visit. Due to my cat falling 4 stories, I would expect that he would be handled with caution and care. Instead, as the owner, I felt as if he was aggressively held and not in good hands. On a separate note, the costumer service was far from exceptional. The woman who dealt with us was Tara and from the moment I walked in, it felt like we were interfering with her day. She belittled me and did not make me feel welcomed. She was not mindful of the situation and completely disregarded WHY I was there. Her costumer service was the worst I’ve seen at any vet. Any person in this profession should understand that people are in need of reassurance and compassion during veterinary visits. Not to mention, their costs are unreasonable. If you have the intention of your pet getting the best care possible, do not come here. There are far better emergency vets in the area, with better rates! I’m no Karen, I just want others to know how my visit went! :)
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October 2023 by ScruffysGirl S.
I want to thank everyone at ER Veterinary Services of Lisle for the extraordinary care our senior citizen cat Lacey received over the last week. To say they went above and beyond for us and our cat is a complete understatement. The compassion, care and extra unexpected steps and an honest heartfelt prognosis they had for us personally and for our cat Lacey was so desperately needed and so appreciated. Lacey left us early Monday morning to join her brothers and sisters at the Rainbow Bridge. Because of my Angels at Lisle ER Veterinary Services, we were able to get one more day/night with her before she passed in my arms. We have no doubt that we and the staff at Lisle did absolutely everything that we could have possibly done for her. It just was her time. Thank you again for everything you did for us and Lacey. There are no words to truly convey how much it meant to us to know she was safe and getting the best possible care in the best place she could be in.
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October 2023 by Merry F W.
I have been concerned about my new baby kitten since I picked him up a couple of days ago. He was lethargic and began having trouble breathing. I took him to a new vet on Saturday who said it was just a cold. Then I had sat with my kitty for a day listening to the trouble he was having breathing and I noted a tinge of blood in his nose after sneezing hard. So I went to the nearest emergency and found that he might have a sinise infection and not just a cold. I was relieved to hear this and took the medications offered for my new kitty. I am grateful for doctors and clinics that aid pet owners when they are feeling really lost and scared and it's a late Sunday night. Thank you to this service. My only real objection is that they took my kitty away from me, rather than come in and do the exam with me, as the vet does. I would have prefered not to have him taken away for so long. Other than that I am satisfied and glad I got the medications tonight for my kitty. Thank you.
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October 2023 by Emily Clendenning
I am very grateful for those who helped my dog Audie. Everyone made both Audie and I very comfortable throughout her time spent here. The staff provided simple, yet thorough explanations and care guidance. Thanks to them, she will be back to playing in no time. Thank you for treating Audie as if she was your own. :)
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September 2023 by Jen S
What an amazing office! I absolutely recommend them! They took care of my cat’s emergency- saved his life. Ran all the needed test, and provided all the medication. The office was so friendly and kind in the middle of the night on a weekend. I cannot say enough great things! Dr Amy Smith was so patient and kind and supportive at 2am! Thank you for offering our animal community excellent care at all hours. ? ?❤️ ?
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September 2023 by Rita Hamilton
I had to bring my dog, Maxwell to ER Vet Services of Lisle as he was very ill with significant stomach issues for several days. I came in during the middle of the night as his situation worsened. The medical team was so kind and compassionate. Maxwell is home and stable. The team continues to monitor his progress with me while I care for him at home. ER Vet services is a bit farther from me but I ended up going there because our local ER had a 6 hour wait and that hospital referred me to the ER vet services. This has worked out great, and I am very appreciative of everything the medical team has done during and after his hospitalization. They have a reliable check in process, and the hospital is clean as well.
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September 2023 by Chris K.
Was refused treatment!! Brought my dog to this location a little after 7am this morning, he was having trouble breathing. Ther door was locked and I had to bang on the door. The women who opened the door said they don't take new pets after 7. My dog was gasping for his breath. She told me to go to another clinic and with a big smile told me to have a nice day. My dog passed away in the car after being refused treatmenot. NO compassion, NO sense of urgency. People like her should not be in this field . Shame on you, you are a heartless person! I can't recommend this vet to anyone. if your pet is in an emergency situation, habe another et on your short list.
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September 2023 by Joseph Rossi
We visited Emergency Veterinary Services after finding a lost cat late at night to check for a microchip. The entire staff was incredibly kind and helped us right away. Thanks to them we were able to contact the owner and we are so thankful for every worker there who were so generous and helpful. These workers truly care for the wellbeing of animals and it is very nice to see.
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September 2023 by Mariana Vandivier
We had a medical issue arise with our beloved chihuahua late night. Being new to the area, I wasn’t sure where to go and found Emergency Vet Services of Lisle. The staff who attended to my initial call to gather information, to the staff who welcomed us, who treated my beloved Juno, etc, couldn’t have been nicer and more compassionate. Thankfully my girl is all better and back to her sweet self. A huge thank you to the EVS of Lisle team!!!
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September 2023 by ad asd
Very kind and thorough. My younger dog got better under their care (and my vet when we could get there).When my older dog died (she had not been treated there), they were very compassionate when taking her for cremation.