-
February 2024 by Balakrishna Nadella
I recently had the pleasure of purchasing a car from Castle, and I must say, the experience exceeded my expectations. From the moment I stepped foot into the dealership, I was greeted with warmth and friendliness by the entire team. They were incredibly accommodating, going above and beyond to accommodate my busy schedule and ensure that the car buying process was convenient for me.What truly impressed me was their commitment to finding the perfect car for me at a fair price. They listened attentively to my preferences and worked tirelessly to match me with a vehicle that met my needs and budget. I never felt pressured or rushed into making a decision, which made the entire experience stress-free and enjoyable.In the end, I drove away with the car I had been dreaming of, knowing that I had made a smart and satisfying purchase. I cannot recommend Castle enough to anyone in the market for a new vehicle. Their exceptional customer service, transparency, and dedication to customer satisfaction truly set them apart. Thank you, Castle, for making my car buying experience a memorable one.
-
February 2024 by Daniel Chrstopher Byrne-Szafoni
Nick Aggelopoulos helped me get an oil change and helped me find break parts for my transmission at 50% of the price of most dealers by me in Wisconsin. I saved so much money with Nicks help, no other customer salesperson has ever valued my time and money before like this.
-
February 2024 by Charles Pridemore
Beware this dealer does not honor its online price. I went to buy a new wrangler and wanted it at the advertised Castle CDJR Savings price on their website. In the terms next to the sale price it says nothing about the discounts being dependent on anything all it says is about financing. They did not want to give me the sale price they even went as far as asked me to pay over sticker price for the wrangler. The person I was dealing with for the financing ended up getting so mad he was red in the face, ripped the financing page he was showing me out of my hand, and balled it up and tossed it away. He then asked me why I came to their dealership. The only reason why I went there was because they had the wrangler with the most options I wanted. I will be doing what he requested and going to the plano jeep dealer from now on.The sales rep Justus, someone named C.J. treated me and my wife with great respect but the guy from financing was extremely unprofessional and rude.
-
February 2024 by Angela Vecchi
Nick was the most polite and helpful person I could have met. He made the process very smooth. Very wonderful to have had such a good experience.
-
February 2024 by Jessica Nichols
Nick helped out immensely. He educated me on what he could visually see about the car and was very efficient when it came to timing of service and communication. Destiny was also fantastic at check out; extremely personable and nice to talk to.
-
February 2024 by Rich H
Anthoney Pascente, Express Service Advisor, at Castle DodgeJeep/Ram in Naperville, IL did an excellent job analyzing and resolving error in software. The information screen in my 2023 Jeep Grand Cherokee was indicating low tire pressure, when in fact all tires were properly inflated. He was polite and dillegent in getting to the bottom and resolving the issue. I highly recommend Castle Service based on the excellent service I received from Anthony.
-
February 2024 by Gabriella Bandera
Looking into a new car can often be a daunting task when you know little about them, but I felt nothing but comfortable during my experience. Nick was helpful and considerate when giving me all the information I was looking for. I had such a positive experience that I will 100% return to work with him again.
-
February 2024 by Joseph Reichenberger
I HAVE USED CASTLE DODGE ON SEVERAL OCCASIONS AND ALWAYS HAD GREAT RESULTS BUT THIS TIME MIKE AND MARIO WENT WAY OVER AND ABOVE TO TAKE CARE OF ME AND MY 2019 RAM 1500,I WOULD NEVER GO ANYWHERE ELSE,I HIGHLY RECOMMEND USING THEM FOR SERVICE OR ON YOUR NEXT VEHICLE PURCHASE
-
February 2024 by Slavcho Toshev
Kayla is on of the best customer who l have met until now ,she hav a nice hospitality,she is nice person
-
February 2024 by Jordan Conejo
Nick was absolutely amazing in service! He listens to everything you need for your services, & he communicates consistently to update on the progress of your vehicle. Anyone looking for a trustworthy service advisor should see him immediately!
-
February 2024 by Stephanie Reichard
Nick is phenomenal and so helpful! Answered all my questions and was very kind! (:
-
February 2024 by Marley McAnally
I had an emergency with my Jeep and they went out of their way to accommodate me and make sure I was able to drive my Jeep home that same day. I am very grateful for their help and will continue to bring my Jeep to this location for future service needs!
-
February 2024 by Franco Huerta
They need to let you know when your vehicle is ready after they are done doing the service
-
February 2024 by Bree Volpentesta
Not enough good things to say about the Service Staff, specifically Nick A. as he has helped me time and time again with my Jeep. Nick is kind and courteous but most importantly he's patient when I hit him with a "can you tell that to my dad" . Much appreciated, Nick!
-
February 2024 by Patrick Petrillo
She was very helpful
