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November 2023 by Google user
Love the mobile service! Tech came to my house did the necessary recall work. Tech seemed knowledgeable, polite and courteous making sure all my questions and concerns were answered before he left. Great customer service!
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September 2023 by Tyler Landing
My 2004 f250 sat there for 2-3 months waiting for service there was no communication I live 9 hours away when I finally did talk to someone they were rude went and picked the truck up this morning I found it unlocked and my sct x4 and two packs of cigarettes missing . There was hand and grease prints all over it . Talked to the only good service writer this morning . He was very friendly and offered to jump the truck off 0 issues with him . NIKKI would not call me back after multiple calls and weeks in between
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August 2023 by Beth Killam
Service department does not work with owners to schedule or provide any transportation when your car needs to be work on longer than one day, even if it is warranty work. They don’t care or provide any other assistance and do not call you back to schedule, it is up to the car owner to figure this out.
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June 2023 by Kyle Ferguson
I just want to say Mason and Dalton went above and beyond with us. After buying the car I had some questions and Mason was always there for me anytime and anyday. Not all salesmen will be there. I think of Mason and Dalton and everyone at Victory Lane as a Family.
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June 2023 by Mini Grelack
Travelling out of state and had a major issue with my F350. Chris and the service team got me fixed up and out on the road in a very timely fashion. Called several other ford service dealers in the area and these were the only folks to help out.
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April 2023 by Lana Wills
This dealership saved our butts. We were headed down I 55 during terrible winds; I passed a truck and our Edge started making a terrible noise. We pulled into the dealership and they quickly secured the loose splash guard underneath the car, and in 15 minutes we were on our way. And they wouldn’t take any money after they fixed it either. They were cheerful and accommodating even though we were clearly just traveling through. Such a relief, we will never forget their kindness!
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March 2023 by Mike Schwartz
Bill was great at getting me in for a tire fix. Service was satisfactory. Took a lot longer than I would estimate for a nail in a tire to be repaired. Overall, I would recommend them for tire flat fix. The shop guys could have been a lot more attentive to the time it took just for an inner tire patch. I have had Semi tires fixed faster than they got the job done. Thanks, Bill, for getting me in and fixed. Mike...
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March 2023 by Drew Shidle
I got my oil changes then had a sales person give me a quote on my car, thank you for an amazing service, highly recommended.
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February 2023 by Susanne Woods
Incredibly kind and generous folks ~ checked pressure and properly aired up all four tires....FOR FREE!! My mom and I were headed on a 2-day cross country trip in a super nice BMW that we knew nothing about (except for that the tires were low) and they helped get us on our way. Gave guy $5 and he refused but I refused his refusal and as the customer, I was right (hehe ?) so he said he would pass along to one of his guys.
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January 2023 by Mark Besserman
DONT GET IN A RUSH AT QUICK LANE!!! NOTHING QUICK WITH THE "OIL CHANGE" 55 MINUTES LATER AND MY TRUCK FINALLY WAS COMING DOWN OFF THE LIFT, YEP JUST AN OIL CHANGE! GET READY FOR A NAP!
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January 2023 by Office Email
Just bought a brand new Ram 3500 Promaster Cutaway. We are located in TX and this Company is in IL, with that being said it is usually a lengthy process but not with this company. A huge THANK YOU to Dan Hogan for making every step just the simplest! This man knows his stuff I will tell you that! Again thank you Dan! When we start to look for our next vehicle we will see what you have first before going anywhere else later this year or beginning of next year!! From the initial phone call with Dan to the vehicle being delivered was fast, efficient and simple!Thank you Victory Lane Ford and especially Dan Hogan!
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January 2023 by Bailey MacDonald
I chose Victory to purchase my first vehicle by myself. Everyone was super helpful and knowledgeable. Masen and Dalton were very kind and super quick to answer any questions I could think of. I will definitely be back when the need comes up again :)
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January 2023 by Raven
The service center is wonderful! My Car keeps getting flat tires ?These people are freaking awesome! Friendly and honest.
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December 2022 by Nicholas Novosel
actually it was quick lane part of victory lane Ford this is the third time I used their service and I have to say I have been very pleased with their service
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November 2022 by Amanda Kluthe
I ordered a truck in August of 2021 with the hope it would arrive by the end of the year. Unfortunately it did not. However, we were working with Dalton and he was amazing with communication and keeping us up to date. My truck finally arrived this month and our service at Victory Lane was great. Dalton took very good care of us. Everything was explained clearly and offers were presented without any pressure. I would definitely recommend Dalton and his team if you're in the market for a new car and wish to stay local.
