Canals & Trails Credit Union is highly appreciated for its friendly and helpful staff, with members praising the dedication of employees like Matt, Janet, and Nancy. The credit union is known for its outstanding service and active involvement in the community. Members have had positive experiences, including successful assistance with complex issues such as correcting payment mistakes and managing refunds. The staff is described as kind, hardworking, and attentive, often going above and beyond to ensure member needs are met. However, some recent concerns have been raised about the phones being shut off before closing time, which has caused confusion and disappointment among members. Despite this, the overall reputation remains positive, especially for long-term members who have trusted the credit union’s services for decades. The credit union’s commitment to member support and community involvement continues to make it a valued financial institution, with staff members consistently praised for their professionalism and care.
Extraordinary service, Korrinne went above and beyond for me. She also helped me utilize another one of the credit unions services that I was unaware of. I will definitely be referring friends and family.
November 2020
They are top notch in customer service. Service is very personalized- your not just a checking account- your a person.
October 2020
Very friendly people and easy to do business with. I've been recommending my close friends and family.
