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March 2024 by Crystal West
This place is terrible. If I could rate it with no stars, I would. I have never tried smoothie king before, so this being my first time will also be my last. I placed an order for delivery online at 7:30pm, I was told it would be delivered by 8:17pm. Then the time changed to 8:37pm and once again was changed to 8:45pm. Then at 8:38pm my order was canceled. No reason as to why whatsoever. I know they close at 9pm, but placing and order at 7:30pm should not have been an issue. Absolutely a terrible experience and will not ever order from nor visit this establishment.
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November 2023 by bob c
Need to get some new management or remove the stick that’s stuck up…Most staff is great but manager coulda been less hostile at 12 a smoothie should be happy to see us lol a bit condescending when explaining items and quick to speak but slow to listenGood thing they are mainly ice can save a fortune making them at homeAlyssa, I believe she said her name was
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October 2023 by Magdis
Worsest and most expensive smoothie ever. They use frozen fruits with no taste. We throw away 3 smoothies.
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August 2023 by Bamgio C.
Within one hour of finishing my smoothie I became extremely sick which lasted over 24 hours and had a fever - assuming food poisoning. While I don't like to leave negative reviews or assume things -I had also noticed employees not washing hands and going from register and their personal phones the few times I have been here directly to make the smoothies and no gloves . It wasn't until I saw the review mentioning this as well that I have to assume this could be what caused me to get sick .
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July 2023 by Brooke K.
I am very disappointed and dissatisfied with my service at Smoothie King in Lockport. My sister and I went into get smoothie bowls around 11:40am this morning... There was one girl working with dark hair and glasses she took our order and we had at most three things changed on the bowls. I was expecting her to not mess anything up since it's her job and the computer prints out the recipes of how to make the bowls so things like this don't happen.... I work at a different smoothie king so I know how most things are ran at other stores. She was making the bowls and I asked her which was which because they weren't looking like what we ordered for $21.58 and to my surprise she didn't respond. My sister and I walked back to our car and she brought up that hers wasn't right...I wasn't just going to let that worker take advantage of us and our money just so I went in the store and she was still on speaker phone with whoever was more important than her job. So, I walked back in and I told her my issue and she told me to "look at the menu again" saying that was I was telling her wasn't right.. Mind you my Berry Gogi Getaway was somewhat correct, i said no gogi berries and asked her to sub the honey for peanut butter, i didn't get any coconut flakes on mine. My final result wasn't horrible but I didn't get any coconut flakes. My sisters PB Swizzle was incorrect, my sister asked to sub the blueberries for mangos but everything else was the same, there were no bananas and no peanut butter and there was honey instead. There was an extreme amount of blueberries on hers which was the ONE thing my sister distinctly didn't want. She had no work etiquette. She was on speaker phone the whole time and even when another customer came in, she mentioned it to me after I came into complain so, I wasn't the only one that noticed. I never saw her wash her hands before making our bowls let alone put on gloves and I know for a fact that is a guideline for every food business when dealing with food. Again, I am very disappointed and I hope some actions are taken regarding this. Thanks.
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June 2023 by Tuiolelago Kuita
Tried to get in contact with the manager for a refund several times and they’re either “never there” or no one answers their phone.
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May 2023 by Michael Travis
They have been doing a great job with my order every time
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April 2023 by Chris Galvan
Guy working today as I type is non personable and I will not be back. A Hello and pleasant attitude go along way. My wife said thank you and he didn't respond and turned away. Ignorant.
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November 2022 by Freddo Adamas
The smoothies are great but one of the female staff members (the brunette that works monday mornings) has a bad attitude with people of color. She treats white people really good. I dont ever pull a race card but it was something I just noticed. I never said anything either. Its whatever.
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October 2022 by Jyl G.
This is the second time I have been in the Lockport Store and the Employees have No Enthusiasm and are Somewhat Rude. The Smoothies are excellent. That is the only reason I gave Three Stars. Definitely need work on their Customer Service.
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October 2022 by Duane Delano
good morning the lady this in Lockport Illinois was rude
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August 2022 by Tricia
Love the pumpkin smoothie for fall?*Update the coffee smoothie ?❤️*
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August 2022 by John Groth
Love Smoothie King! Try it!
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August 2022 by Brook S
I visited on 12/18/21. I was greeted immediately as I entered. Smoothie was made fast and it was very good. Lots of selections. We will return.
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April 2022 by Karolina Skobel
Showed me they were open at 7am placed an order and the doors were closed and nobody was there. Maybe update your hours if you’re not gonna be there on time.
