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September 2023 by Vicki Luczynski
I have a monthly membership which entitles me to two refills per month. I had to leave work an hour early today in order to squeeze in an appointment that worked for me and the salon only to be told that I didn’t have enough lashes left for a refill and the tech didn’t have time for a full set. I asked her to just put in what she normally would for a refill in the hour refill timeframe and that they didn’t have to be perfect. Nope…new policy…can’t do it. So…I left work early for nothing and the tech then sat around doing nothing for the hour she was supposed to spend on me. I cancelled my membership. I am paying $140 per month and get turned away when I am finally able to squeeze in an appointment. I have credits to use for the next few months and then I will be finding somewhere else that is more accommodating.
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September 2023 by ashley wardlow
I haven’t even been to this location but I’ve been calling for two days straight and have not gotten anyone to answer the phone. I guess that says a lot about what the service may be like. At least the Oak Park location returns missed calls and picks up the phone.
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August 2023 by Brit J
Appointment cancelled less than 6 hours prior to scheduled time. I took off work to fulfill their new guest policy of coming in early so it's pretty frustrating to have wasted PTO and time. Will not be rescheduling.Policy online states:Cancellation Policy: Appointments canceled or moved with less than 24 hours notice are subject to a charge equal to 50% of the scheduled service. No Shows are subject to a charge equal to the full cost of the service. MASTER STYLISTS HAVE AN ADD-ON CHARGE. ATTENTION: New guests will need to come prior to their appointment time in order to fill out paperwork. Online Bookings are subject to confirmation from the Studio as well as receipt of a credit card (if not already on file) to guarantee your booking.
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June 2023 by Latoya Embrey
Service was Eye lashes. I did not like my lashes. Individual lashes fell off quickly and they were not what I requested although I paid for volume I still got a classic look. My lashes started shedding in one day. Then I had to paid $80 for a refill in an about a week.
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June 2023 by Christy Stanciu
Jamie always does a great job and my lashes always look amazing!! I went back after taking a break for a few months and Toni did such a great job rescuing my lashes! Thank you!!Service: Eyelash extensions
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May 2023 by Jamila Garba-Hicks
I only wanted/needed a refil My lashes are worst than I started She Emma removed all my volume lashes and only gave me a classic style with my volume. With isn't what I booked the service for. She continued to pinch and rub her tweezers against my lids. This was horrible service.Service: Eyelash extensions
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May 2023 by Sue Arabi
The worst results.. I asked before coming in to make sure that they do not use SYNTHETIC lashes both ladies confirmed that they don't. After 2 hours they used the Synthetic lashes and my lashes were so long and so apart I looked horrible. Two days after they just started falling off with my natural eye lashes. I'm never ever going backService: Eyelash extensions
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April 2023 by Fallon
They are friendly, patient, and helpful. I love my eye lashes! Also the estheticians are amazing to talk to as well during service and answers any/all questions!
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March 2023 by M D
A friend recommended the company, not this specific location. The lash volume were not equal, she "corrected" it before I left the salon. That eveinin, the area corrected kept sticking each time I blinked. May she skipped a step? She asked if I previously had lashes, I have but it was many years ago. No maintenance information given. Very quiet the whole 2 hours of application. Anyway, at end of week most of the volume is gone. I think the technique was off. Each time she applied to the left eye, she resting her hand/arm on the right eye. I tried moving my head to help her have full access, she moved it back. Bottom line is I think I would prefer someone with more lash experience and more personable. I need this fixed. Too expensive to look like this after 1 week.Service: Eyelash extensions
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February 2023 by Natalie Marij
I paid 145$. the picture speak for themselves. they were nice, but not nice enough to refund me the full amount for wasting my time. came here to get my lashes done for vacation and was disappointed to say the least. I also got up charged 65$ for “volume and hybrid” . but where is the volume ?? Went home and had to do them myself. for reference I asked for their “sexy lashes” / cat eye and got 3 eyelashes per eye ? they are basically all off now i got them 3 days ago.
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February 2023 by Ilse Rangel
I had an appointment there I booked with someone and when I got to my appointment they gave me a different person didn't even explain whyAnyway I was like it's fine if they work here they should know what they are doingBoyyyyyy was I wrong!!! It took 1hr!!! For them to tell me I was done with my lash lift and when I looked on the mirror I looked the same as when I walked inAll they did was waste my time and then expected me to pay for a service I didn't actually get doneAlso they asked if I wanted to leave a tip!I will not be going there againService: Lash lift
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January 2023 by Alejandra Trujillo
I had been going to amazing lash studio in Lombard for three years, never had issue until recently. I canceled my membership because they messed up my eyelash extensions really bad to the point where a master stylist couldn't fix them so they took them off. I decided to get a lash lift and tint. I couldn't find any other place for appointments so I decided to go back. I thought since it was a different service maybe they would come out good. Worst mistake of my life. I payed 100 and my eyelashes look worse then they did when I got there. Some of my real eyelashes are coming out as well. They still took the 100 dollar payment from my card and locked the doors on me when I tried going back to speak to them. I will never go back there. DO NOT RECOMMEND!!!!!
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January 2023 by Amietta Atttawia
I gave them two stars for costumer service they’re very nice, but I’m sad to say that the lashes doesn’t last long, I did my lashes on Monday and I had a program to attend on Saturday, there was just few lashes left. For $125, it should at least last for two weeks but it didn’t even last the one week. I should’ve just gone to Walmart, it will work for some people but too bad it didn’t work for me.Service: Lash lift
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September 2022 by Christina Lullo
The Yorktown mall location is absolutely terrible. They took my money through their automatic monthly club & on the day I scheduled a full set, they told me that they only had tome to give me a fill in.It was 2 days before my vacation....so upset. I canceled my membership & I am currently awaiting "a call from the manager" in regards to my refund for services I was denied today. Not worth your money or time here.
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September 2022 by Tara M.
Went here for the first time but just for a brow tinting ,No lashes. The place was empty so i was in and out. Honestly I've had my brows tinted before but i guess Paying $22 is exactly what i got. I felt like they just painted dye on my brow and wipe it off after a couple of mins. Wasn't really noticeable to me. I don't think i would go back. Just a 1 time for me
