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September 2023 by Frank Ramirez
The sales associate told me to go online and that he didn't have the phone in stock to exchange it for me before asking what phone I was looking for. I went there twice and the first time I went he had the door locked. Terrible customer service.
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July 2023 by Karen Swaback
Asmir was extremely helpful at the Lombard store. He has a lot of experience with AT&T products and helped us navigate the transition from Uverse to streaming -answering all our questions. It was refreshing to have someone so knowledgeable to talk to!!!!
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June 2023 by Candace Anstaett
I contacted AT&T customer service chat to fix one device to only have them mess us two devices and after three hours of frustration with customer service I decided to go to the AT&T store in Yorktown and thank god I did! Asmir was able to fix both of my devices in 10 minutes, whereas customer service couldn’t fix what they did in three hours. He gave five star customer service and has made a forever customer!
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May 2023 by Anthony Powell
Lexi was a huge help helped my family set up new service with art. Very happy with the service
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May 2023 by Amy Alli
Lexi was so kind and patient so happy with my service
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April 2023 by Riad Perviz
Asmir was amazing. I don’t think I have ever walked out of a AT&T more satisfied. He was very knowledgeable and patient with me as I was stressed over the issue with my account for weeks. So glad that I stopped in today, and I won’t be going to any other location other than Yorktown in the future. Great employees and management.
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April 2023 by Joe C
Traded in 2 devices, one of them somehow disappeared and never went back to att. So now I’m out the $900 promo trade in credit. Store takes no accountability.
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April 2023 by Mateusz Bajek
Asmir was a big help when I wanted to get specifics about why switching from tmobile to att would be beneficial to me.
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November 2022 by Jay Tyler
This was the worst experience I have ever had at AT&T. Been a customer for 21 years, had to go back three times, each visit was told contrary requirements for my return that I had bought in Orleans. I eventually called AT&T while in the store and they said they would send me a return label and to go to USPS. Need I say more. It was combative each visit, for me and a friend that felt she may get better results.
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August 2022 by Kaushik Pareek
Cynthia is a very friendly and knowledgeable customer representative I have seen. She has always been able to anwser my queries technically accurate. Also she gives proper attention to customer question and provides appropriate solutions to them. Would recommend to visit this store to get best customer experience.
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August 2022 by Jacky Caruso
Cynthia is amazing! Helped me get a new phone and got me the best deal! She was very patient with me and answered all my questions!
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June 2022 by Rhonda Jackson
Cynthia, at the Yorktown location is awesome! She is for the customer and does her job very well!! She helped me choose a product and when that product didn't work out for me, She made sure I walked out a happy customer. She even stayed late to help out an elderly customer who came in as the doors were being locked do to closing. She's amazing!!
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February 2022 by Fisher wild
Had a great experience here with Cynthia! She took the time to help me and did not make me feel rushed! She provided me with the best deal! We need more people like her, thank you!
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February 2022 by R S
The store didn't have the phone I wanted in stock, but Alex was helpful in having it delivered and set-up at my home in 48 hours, at my convenience.
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January 2022 by Predictive Insights
I went to this store and waited for 10 mins before an employee decided to attend me. Employee name was Cynthia. She seemed poorly dressed, mask coming down the nose, and just looked like she wanted to be home. When she couldn’t get the information she said not to ask for help!!she has a job because we the customers pay the service. Is this how the customers supposed to be treated?
