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March 2024 by Cath Aylett
We hired a car from Miss Vicky today and she was so helpful we rang first and she was very friendly on the phone then when we went to collect it she was really lovely with lots of advice. A lovely friendly lady and a pleasure to do business with.
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March 2024 by SARVAGHAN RATHINAM
Ms. Vickie is the best. She did her job more than excellent. Will Sure recommend this store. Clean cars, excellent options and fee transparency.
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March 2024 by Danielle Bell
Ms. Vickie has been the most helpful throughout these last couple of months of us needing a rental car because our car is undergoing major repairs. The car was clean and ready for us even in the snow! I couldn’t ask for a better experience renting a car! Everyone please see Ms. Vickie she will get you on the road!
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February 2024 by Jeevan Raheja
Very rude person to deal with. After calling Avis and confirm that mini van is on lot. When we reached there. She said you did not call me.
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February 2024 by Deven
Prepaid online using my Chime account and reserved a rental. Next day I went to get the keys and was told they had to do a $200 hold. Okay, not an issue. I pull out the same card I used to prepay with the day before and was told they didn’t accept Chime. Funny since the money I paid the day before definitely got taken out of my account. I wish I knew that beforehand so I could’ve just gone elsewhere from the jump. Never had that happen at any other company. Got a refund after calling the hotline number telling them I didn’t qualify for a rental. Went to a place in Elmhurst and left with a car 5 minutes after walking in.
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January 2024 by JT John
Lilly at the Lombard location was awesome!!
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December 2023 by John Connelly
Have tried to rent from here twice and no one was there during store hours. Honestly unsure if it’s still an active location. Save yourself the trouble and rent from Addison or Downers Grove, fantastic service there!
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November 2023 by Roy Mcghee
Great Customer Service. Lily and her team do a great job getting me what I need. Even when it gets really busy and she has trouble getting cars, she still finds a way to make things happen. Thanks for all the hard work.
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March 2023 by Joshua Cazar
I am honestly surprised that there are ONLY 64 reviews on here. This location has turned into the only place I care to do business with when needing a rental. Ali (location manager) is incredibly attentive, patient and helpful. Above all, he's genuine. I had an unfortunate circumstance occur with my last rental and the first question he asked was, "Are YOU okay?" Examples like these make it easy to be a repeat customer. Thank you!
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February 2023 by Michael Schultz
I’ve become a more frequent renter over the last 12 months. Ali has been the person I’ve dealt with and it’s been a great experience every time. I use the Avis app for making the reservation. I would like to see this location allow after hour returns through the app. As easy as it is when Ali is there, my schedule doesn’t always allow me to get there before closing time.
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January 2023 by Cindy Jong
I've gotten rentals multiple times from this location. The car is always nice and clean. They always keep me updated on issues, always trying their best to get me a car within my schedule. Thank you Ali for all your help!!
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January 2023 by Norma Patricia
I was able to rent a car online and pick up within a couple hours here. Car was great, clean. The staff was super nice, friendly and informative. I didn’t have to wait long at the desk like I have noticed at other locations.
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January 2023 by Tamer Ali
Ali has always made it easy for me to rent and pick up a car. His professional approach and clam demeanor really make it easy to address my transportation needs. He's always flexible and understanding- and really comes through when I am in a rush.
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January 2023 by talwinder singh
Great location to rent Avis cars. Really appreciate Ali has handled and provided support throughout my rentals. Have been renting through this location from past few months and satisfied with rental services
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December 2022 by Becky Shea
I have been very pleased with working with Ali at this Lombard Avis/Budget franchise. I have had to rent a car for weeks and he has been wonderful about making it as easy for me as possible, particularly doing his best for me to keep the same vehicle. It's a very small location but don't let that deter you. The service and the flexibility, as well as the vehicle has been great. You won't be disappointed. I certainly wasn't!
