Car Glass Repair in Lombard, IL

“Great windshield replacement, but a few useful suggestions for the team!
I recently had my windshield replaced here, and I am very satisfied with the quality of the installation. The team did a highly professional job, and the new glass looks perfect. I’m giving them 5 stars for the technical work, but I have three constructive suggestions to make their service even better:
1. Provide realistic time estimates: Please give customers more accurate timelines for the job. When a promised 1 hour and 15 minutes turns into a wait of nearly 3 hours, it completely disrupts your plans for the day. It’s much better to be transparent about the actual time required from the start.
2. Warn customers about old wiper blades: It would be incredibly helpful if the shop explicitly warned clients before they drive off that using old, worn-out wiper blades on a brand-new windshield can easily scratch the fresh glass. A quick heads-up would be a fantastic addition to your customer care.
3. Customer service: It would be great if Hannah could be a bit more friendly and welcoming when communicating with customers. A warmer, more positive attitude at the front desk would make the overall experience absolutely flawless.
Thank you for the quality install! Highly recommend Windshield Pros Inc for their technical expertise.”

“Absolutely the best shop I’ve been to hands down. Loni and Kathy are timely, professional, and very knowledgeable about cars and parts. They made a recommendation that saved me more than $1000 and kept me informed the whole way. Without the doubt the repair shop I will stay at during my time in Chicago.”

“These guys are a well-oiled machine! Frank is easy to work with and straightforward. I had a small crack repair in the fall. My son just suffered a large crack necessitating a windshield replacement on a drive up from the southeast. Had to get it replaced before he turned around to head back, and that was done with 2 days notice.

The two man team that replaced the window were quite clearly proficient and efficient. After they left, the second team arrived to calibrate the lane departure sensors, also a knowledgeable and competent team.

Wouldn't hesitate to recommend them or use them again, and I trust them!”

“Excellent and friendly service. Super nice folks, very communicative. My car looks like new! I'm so grateful for their attention to detail. I couldn't be happier!”