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January 2024 by Dan McCarthy
This is my first visit ever to this fire stone experience was better than I could’ve ever expected… would give it 10 stars if I could. I work with both Bud and Ed and they went way above and beyond to help me with multiple repairs to a new Jeep I just purchased. From their patience and taking time to explain things when I first called to the detail they went into ensuring the repairs were done correctly… and great communication - all amazing service. The car rides so much better and they were very through in their inspection and identifying issues that needed to be addressed. Thank you both!
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January 2024 by Chloé R.
Stephen was efficient, accommodating, and awesome. This was the only shop open that day and they exceeded my expectations, will be back!
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January 2024 by jerry hanselman
Great service and prices. So happy they were open on a Sunday in an emergency.
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January 2024 by Judy
It was a on time delivery; I am highly satisfied with Store Manager Ed; Services Manger Bud; and Stephen.When I had the services yesterday, it was a extremely busy Saturday 1/20/2024 at the store.The firestone team at Lombard was so efficient in scheduling and at the front counter. So they made my auto care job order completed within a time frame of 3 hours.It was amazing! I really appreciate their team work. Thanks again, Steve, Eddie, Bud and Kraig.Sincerely Yours,Jouchin (Judy) Chang1/21/2024
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January 2024 by Vito Adragna
For 2 winters I had a slow leaky rim. 2 other places could not find where the leak was coming from. FireStone, Lombard Illinois, fixed it on the 1st try. Saved me the cost of an expensive replacement rim. Thank You Bud, and Thank You FireStone!
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January 2024 by Bruce Triplet
Everyone was nice, I was shocked to see the cost for the repair. But it was worth it. And they were very polite and curious.
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January 2024 by elvis corona
waiting for about 2 hours for alignment even though I made appointment.
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January 2024 by Patricia Ann Mitchell-Braxton
Customer Service was amazing on one of the coldest days in Chicagoland area.
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January 2024 by Sandy Dominguez
Kraig was the best
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January 2024 by Valerie Key
I came in a few hours before closing. Manager Bud was able to fix my car within the hour. He was very courteous and friendly. Hewas able to explain what the problem was .
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January 2024 by T Shah
Service Manager Bud and his team are very honest and highly professional! They were able to provide satisfactory response to our service needs during this past holiday season, even when they were super busy and some staff was on vacations.Keep up the great work, our best wishes for the entire team in 2024 and beyond!
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January 2024 by Fredrik Tolin
Easy to schedule online - tire rotation was quick and well priced.
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January 2024 by Mohammed Maaz
Great service.
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January 2024 by Darrell Anderson
Very satisfied with the service that was provided to me from the Service Manager (Bud) to the Technician (Will). I will recommend this location and would be returning for their great service.
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January 2024 by sotiria
Friendly and kind, Kraig answered all our questions.
