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January 2024 by Karina A.
Management is unorganized and all over the place. The staff gave me the wrong information about the sale and how it worked. The manager made me get out of line and wait again in line, 3 times. I don't think I should have to wait in a long line every time you guys messed up. Then as I was leaving me and ALL my friends still had theft tags on our items. So we had to go back because the staff/manager forgot to take them off. Then as I went home I realized the bag I had bought had a hole on the bottom and I already taken off the tag off. I was trying to call the store the next day to see if they would just exchange it because it came with the hole. But they never answered their phone.. it was ringing for 20 mins. This is probably the worst experience I've had with a forever 21. I'll update y'all.
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January 2024 by Andrzej Wajda
I came here to buy Lysol. They don't sell any ?
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December 2023 by Derrick Coleman
DO THEY EVEN ANSWER THE PHONES AT THIS LOCATION LIKE DAMN
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September 2023 by K. M.
Made the mistake of sending an online order to Yorktown for pick up. It is now one day late of when supposedly the order was to arrive at the store. When you choose this type of shipment arrangement, they do not provide a tracking number as items are shipped in a bulk method which is highly frustrating that there is no ability to keep an eye on your order. I have called the Yorktown store repeatedly and NO ONE ANSWERS!!! What kind of customer service is this????? As much as I like shopping for trendy things here, I may not shop here again as the shipping takes too long and people at the Yorktown store don't do their job!!!!!
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September 2023 by Jaclyn
I like the store, I usually find some really cute items but the staff kinda ruin my experience every time.I have grabbed items that were on a rack for a sale participation and have it not ring up and them not help me in any way. No explanation on why there were not included, what was included or why the sign was on the rack filled with the items I grabbed. Nothing. Just (oh. It’s on certain items” explain where I grabbed, what the sign said “yeah it’s only on certain items” sooo not the rack with the sign. Is it different items that a similar? Nothing.)I placed a in store pick up order (should take maybe 3 days tops in hopes to make it a easier shopping experience)Over a week no update. I went in store to check on it/get some insight to their process and they just shrugged and said they had to look for the items still. It was in process. No update on how long or what their process is like nothing.Everything time I check out I feel like I’m bothering them and causing a great inconvenience.I work retail, I understand we have bad days, there is a lot of frustration, but like we can’t return a smile or a hello? We can’t answer a questions? I’m deeply confused and disappointed in this location
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September 2023 by Jacquelyn Russell
The short manager with black hair is slow! Went to exchange my online order and this incompetent person completely returned my order and didn’t exchange. She was so busy in my conversation while I was on my phone she didn’t pay attention to her job. Then I asked what did you do with the shirts I gave you to exchange, oh I thought I wanted me to sit here not in the counter with a dumb look on her face and had the nerve to talk smart to a customer after she messed up. I asked her to cancel the transaction and she claim it couldn’t be done which I know it could’ve been done. She’s incompetent
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August 2023 by Olivia S.
I have a credit card to this store and let me tell you it's amazing. The deals are out of this world. This is one of the cleanest Forever 21 store I have ever been to. Everything is so nicely organized besides the sale area which is a given because customers throw things around in the back. The one lady always working the cashier is so sweet and always helps me find things in the store or tells me about the latest sales!
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June 2023 by Rapha
Decent men's section to shop from. Also, cool chandeliers in the dressing rooms
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June 2023 by Ernesto Rivera Sr
I went to my 10 old daughter to buy some clothes. The store is great the prices they fear. The employees they nice and helping. Thanks.
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June 2023 by linda hanna
Horrid selection. But I admit I'm used to CA. Awful music. Dead...no other customers...
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May 2023 by Berni
Clean well stocked good lighting. I was waiting on someone and ended up buying a sale item and saved about $25 on one item. Staff was very knowledgeable, nice, polite, and proactive. I was pleasantly surprised that I found something to buy and enjoyed the experience.
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April 2023 by Kelly G
Very large store and well organized
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March 2023 by Terri Franklin
I gave three cause this place is really for the teens now . It used to have tops longer. but now, all the tops I looked at were half a shirt .
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March 2023 by Anastazja Wiktoria
None of the fitting rooms lock and they are always dirty.
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October 2022 by Leler Stokes
My daughters and I love this store. Great fashion selections. Great deals. Convenient location.